Click2Coach 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Click2Coach

4.3

(2)

Pricing

Pricing available upon request

About Click2Coach

Click2Coach Cloud Workforce Optimization Software is a contact center workforce optimization solution that helps clients to record customer interactions such as phone calls, emails, chat conversations and social media interactions. The software offers functionalities such as customer interaction analytics, agent evaluation and coaching, and also has both call center and help desk capabilities.

Click2Coach automatically records every call and is equipped with tools to track call analytics and generate performance reports. This data can be exported into an online dashboard for real-time business monitoring. Evaluation templates and training clips can be saved, updated and viewed by all managers within the company.

The Click2Coach solution also offers desktop training tools to assist agents in improving their customer service interactions. In addition to the cloud solution, Envision also offers an on-premise version of Click2Coach that is conveniently accessible from any desktop or PC.

Click2Coach Screenshots

Click2Coach Pricing and Plans

Starting price: $25.00

Free Trial

Free Version

Basic

$25.00

per user

No plan information available

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Click2Coach Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Click2Coach
Archiving & Retention
Built-in Course Authoring
Event Triggered Actions
Inbound Call Center
Learning Paths/Tracks
Monitoring
On-Demand Recording
Recording
Scheduled Recording