eResidentCare 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

eResidentCare

4.5

(24)

Pricing

Starting at $89.00 per month

About eResidentCare

eResidentCare is a cloud-based EMR and resident care management solution designed specifically for assisted living facilities and group homes.

The platform supports daily resident care documentation, including medication administration (eMAR), care plans, incident reports, resident notes, assessments, and centralized document storage, helping staff stay organized and compliant with less effort.

eResidentCare is designed around non-clinical caregiving workflows, allowing staff to document care consistently across shifts. Facilities can use templates for care plans and assessments, capture notes electronically, and receive alerts when documentation is updated.

The system is mobile-friendly and accessible through a secure web browser on desktops, tablets, and smartphones, with no software installation required. eResidentCare supports Windows, macOS, and Linux environments. Support is available via email and phone.

eResidentCare is well suited for small to mid-sized assisted living facilities and group homes that need a straightforward, reliable system for daily care documentation without the complexity of hospital-based software. The platform supports consistent documentation prac...

eResidentCare Screenshots

eResidentCare Pricing and Plans

Starting price: $89.00 per month

Free Trial

Free Version

Basic

$89.00

per month

No plan information available

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eResidentCare Features

Popular features found in Assisted Living
Assessment Management
Charting
Communication Management
Compliance Management
Document Management
Incident Management
Meal/Nutrition Management
Medication History
Point of Care System
Reporting & Statistics
Scheduling
Staff Management
More features of eResidentCare
Admissions Management
Alerts/Escalation
Alerts/Notifications
Billing & Invoicing
Care Plan Management
Clinical Care
Clinical Notes
Customizable Templates
Document Storage
Event/Activities Planning
For Medical Purposes
HIPAA Compliant
Invoice Management
Lead Management
Medication Management
Patient Records Management
Task Scheduling
Third-Party Integrations
Work Order Management

eResidentCare User Reviews

Overall Rating

4.5

Ratings Breakdown

54%

42%

Secondary Ratings

Ease of Use

4.4

Value for money

4.6

Customer support

4.8

Functionality

4.3

Jacob M.

Verified reviewer

Individual & Family Services

11-50 employees

Used daily for less than 2 years

Reviewed November 2024

A world-class platform with world-class support

[sensitive content hidden] provides world-class support for a world-class product! We know that we can always reach out to [sensitive content hidden] when there are concerns or problems we need support with and she provides timely solutions to support our organization. The platform is used by many levels within our Direct Care Support team and all feedback/suggestions for improvements have been received with open minds. All in all it's a night and day difference compared to our previous software that allows our team to work smarter not harder.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly platform with plenty of customization for various functions. Fantastic customer support with quick resolutions for issues. Software enhancements regularly that address user feedback and suggestions.

Cons:

None. We've been very happy with our decision to switch software providers and after a year of experience with eResidentCare we have no regrets making the change.

Reasons for choosing eResidentCare

Cost value and user friendly appeal with easy functionality

Reasons for switching to eResidentCare

The Adaptive platform was not user friendly

Vendor Response

Thank you for such an incredible review! We are thrilled to hear that you consider eResidentCare a “world-class product” and that we have been able to meet your needs with timely solutions. Knowing that the platform has made a positive difference for your Direct Care Support team, enabling smarter, more efficient work is wonderful! We truly value your feedback and suggestions. Thank you for being a valued part of our eResidentCare family!

Replied November 2024

Elisa W.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Reviewed November 2024

My experience

Excellent experience with the software and ability to make changes when needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use, and the support staff is very responsive and has fixed issues in a timely manner. I used this software at another ALH that I owned and recommended it to my new boss.

Cons:

Sometimes it goes down for maintenance without notice.

Reasons for switching to eResidentCare

Therap was challenging to use by our staff

Vendor Response

Thank you or your wonderful feedback and for recommending eResidentCare to your new team! We are glad to hear you found the software easy to use and our support team responsive. We strive to keep maintenance disruptions to a minimum and are working on ways to improve our notification process for scheduled updates. Your continued trust in our software means a lot to us, we are committed to providing you and your team a reliable experience.

Replied November 2024

Isa T.

Used unspecified for unspecified

Review source

Reviewed March 2016

To be honest I'm not a computer person, I'm still used to the old school writing things on the chart

I still find it difficult, because I belong to tge genaration wherein the use of the computer is not part if our curriculum in school. I only use computer for emails and brosing, chatting, playing CD's. We have computer at home and and at work but we still use the old school charting. But don't get me wrong your product is good. I thank you gor being supportive, polite and very patient with me. More success to your eresident.

Ratings Breakdown

Ease of use

Customer support

Vendor Response

Thank you for your review. We're happy to have you as a customer and are glad your experience with our customer service has been a positive one. However, we are very sorry that your experience with eResidentCare was not at the same level. As much as we really strive to make the software as easy as possible, unfortunately there are some new things to learn on ways to do things efficiently with software. Please contact us directly if you ever have any questions, we are always more than happy to help!

Replied March 2016

Nancy N.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Reviewed November 2024

evaluation of Eresident performance

It is a great software in relation to it's effectiveness & efficiency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the simplicity of the software that each staff finds it easy to navigate but at the same time it is restricted to the authorized users. The software app can be downloaded and accessed through the mobile phone hence easy to look up client's chart while at the appointment.

Cons:

the software doesn't have the autocorrect feature hence doesn't correct spelling mistakes or typos as one is typing.

Vendor Response

Thank you for your thoughtful review! We are thrilled that eResidentCare is both user-friendly and secure for your team, and that the mobile functionality enhances convenience. Your feedback on the autocorrect feature is greatly appreciated and helps us improve. We are proud to support your team's success!

Replied November 2024

Claudia C.

Verified reviewer

Facilities Services

11-50 employees

Used daily for less than 2 years

Reviewed October 2024

Director of Rose’s Assisted Living Facilities

the experience has been exceptional they answer all of our questions and concerns.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

they answer all our calls and assist with guidance.

Cons:

nothing to bad to say they have done an excellent job.

Vendor Response

Thank you so much for your kind review! We are thrilled to hear that you have had a positive experience and found our team responsive and helpful. We are here whenever you need us and look forward to continuing to support your team.

Replied November 2024

Susan W.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

No other software

I have 6 Assisted Living Homes - At any given time I can see how my residents are doing and my caregivers. What medications have been missed and any incidents that happen. Great for Quality Management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use - Outstanding customer service - has everything needed to run an Assisted Living. Not all software has what eresidentcare has

Cons:

would love to see pending system for Disaster Drills, Service Plans and other facilty tasks. WOULD LOVE TO SEE - On the Incident Report - A picture of the body that we would be able to mark showing areas affected as STATE REQUIRES

Reasons for choosing eResidentCare

[SENSITIVE CONTENT HIDDEN]took time to explain the product

Vendor Response

Thank you for leaving a review, we appreciate the great feedback. We would be happy to contact you directly regarding how your disaster drills, facility service plans and tasks requirements can be managed through eResidentCare.

Replied January 2020

Connie M.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2020

Software review

It has helped us in the reduction of paper use, printer use and also lessens the need for record storage space. It also helps in organizing information.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like the most about this software is how easy it is to use. It is very easy to train new staff on how to use it.

Cons:

What I like least about it is not having the option of time sheets for employees to sign in and out for work. I have seen programs which Will not allow any one to create a time sheet at the end of the shift until all the required charting for the shift is done. This helps a great deal in quality assurance.

Vendor Response

Thank you for leaving a review, we appreciate the great feedback of eResidentCare. We are always happy to discuss new product and look forward to speaking to you directly.

Replied January 2020

Gisele N.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

Great application for documentation!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This application is user friendly and can be used in various residential settings

Cons:

It is not easily customizable, but has some flexibility

Vendor Response

Thank you for leaving a review, we are very pleased at eResidentCare to hear how well our system meets your requirements. We strive to provide excellent customer service and will be in contact with you directly to discuss customization.

Replied January 2020

Kathryn J.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2016

GREAT customer Care!

From day one we have felt like we were treated with genuine concern for our very small business. We always received an immediate response to our challenges or concerns. We started our service in December of 2012 and even now four years later the CEO remembers us and inquires how we are doing!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cost effective software - Great customer service

Cons:

Lack of scheduling feature

Nathan D.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Lots of Options

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the ability to use only what I need. Other software that I have used is difficult to maneuver. Eresident Care's interface is easy to follow and clean.

Cons:

I wish it was accessible on mobile devices or had an application to use with tablets

Showing 1 - 10 of 24 Reviews

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