Medallia Insights Suite 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
User Reviews

Overview

Medallia Insights Suite

4.0

(1)

Pricing

Pricing available upon request

About Medallia Insights Suite

Medallia Insights Suite boosts your company’s ability to source and use the most innovative ideas from customers, employees and partners to drive growth and revenue. This comprehensive suite captures both human emotions and opinions found in video and provides in-the-moment customer feedback that enables you to make faster, smarter decisions.

Medallia Insights Suite Screenshots

Medallia Insights Suite Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Medallia Insights Suite Features

Popular features found in Market Research
Benchmarking
Customizable Templates
Data Import/Export
Data Visualization
Panel Management
Question Branching
Reporting & Statistics
Statistical Analysis
Survey/Poll Management

Medallia Insights Suite User Reviews

Overall Rating

4.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

Have you used Medallia Insights Suite and would like to share your experience with others?

Daniel C.

Verified reviewer

Computer Software

5001-10000 employees

Used monthly for less than 12 months

Review source

Reviewed November 2022

Awsome Digital survey tool to analyse overall customer experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Medaillia is an awesome tool, which helped us measure our customer experience quality. The review consolidation feature and word bubbles feature are my favorites, which give an overall picture of the customer response in a single snapshot. Simple to use and very relevant analytics to gauge the customer experience. The support team is also very helpful

Cons:

Nothing major serves our use case perfectly, A nice to have feature improvement would be around smarter NLP (natural language processing). It would be great if the insights section can smartly suggest workarounds scanning all the feedback provided by hundreds of customers

Showing 1 - 1 of 1 Reviews