Rosemark 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Rosemark

4.7

(95)

Pricing

Starting at $100.00 per month

About Rosemark

Rosemark Home Care Management by Shoshana Technologies is a cloud-based healthcare solution for organizations in the homecare industry. The solution offers applications to keep track of patient information, billing, scheduling, marketing and client retention.

Rosemark's scheduling module is at the core and offers visibility over the color-coded calendars, skills matching, mapping and caregiver exclusions. Shift orders can be sent out from the solution to field staff via text. Billing and Payroll are integrated into the solution and connect seamlessly with QuickBooks. Invoices can be generated directly from the schedule.

Rosemark's task menu helps office staff stay organized. Caregivers can access their schedules online and stay up to date on any changes in real-time. Management reports track information on caregivers, client retention, marketing, revenue, payroll and more. The solution is also accessible remotely via different mobile devices.

Services are offered on a pay-as-you-go pricing model that includes support via phone, online community and through other online resources.

Rosemark Screenshots

Rosemark Pricing and Plans

Starting price: $100.00 per month

Free Trial

Free Version

Standard

$100.00

per month

Plan includes:

Care Plans
Invoicing
Reporting
Scheduling
EVV
Caregiver Mobile App
Quickbooks Integration
Messaging
Integrated Job Application
File Storage

Enterprise

$100.00

per month

Plan includes:

Scheduling
Care Plans
EVV
Caregiver Mobile App
Invoicing
Quickbooks Integration
Reporting
Messaging
Integrated Job Application
Increased File Storage

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Rosemark Features

Popular features found in Home Health Care
Billing & Invoicing
Calendar Management
Care Plan Management
Claims Management
Compliance Management
Electronic Signature
Mobile Access
Patient Records Management
Payroll Management
Reporting & Statistics
Task Management
Time Tracking by Client
More features of Rosemark
Activity Tracking
API
Caregiver Management
Charting
Client Management
Client Portal
Clock In/Out
Communication Management
Customizable Reports
Document Management
Employee Management
Employee Portal
GPS
HIPAA Compliant
Home Health Care Management
Insurance Management
Invoice Management
Mobile Alerts
Real-Time Notifications
Reminders
Scheduling
Third-Party Integrations
Visit Verification

Rosemark Integrations

QuickBooks Online Advanced

Home Care Pulse | Experience Management

Rosemark User Reviews

Overall Rating

4.7

Ratings Breakdown

77%

21%

Secondary Ratings

Ease of Use

4.5

Value for money

4.7

Customer support

4.9

Functionality

4.5

Daniel S.

Verified reviewer

Individual & Family Services

51-200 employees

Used daily for more than 2 years

Reviewed May 2025

Five stars for Rosemark.

HomeJoy of Kalamazoo has been using Rosemark since 2016. We needed to upgrade our systems at that time and it was a huge upgrade. I looked into another software system which was saying they are the next best system in 2022 and found it was not as functional or easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They have continuously improved their system roling out the second version of their caregiver app just over a year ago. I cannot say enough about their customer service. They answer our calls and answer our questions quickly. Their email support has been equally responsive and supportive.

Cons:

There is a learning curve for my schedulers. They must do the tutorials, because the desktop version of Rosemark is not as intuitive as the web version. The desktop version is much faster and easier to use once you have learned the process.

Reasons for switching to Rosemark

Improved function of careplanning and visit verification.

Vendor Response

Thank you so much for your kind review, Daniel! We appreciate your feedback as well as your continued partnership!

Replied May 2025

Vanessa H.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Reviewed February 2025

Mark of Excellence

The Best decision as a Small Business Owner, they Truly have my best interest

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a homecare provider, it is and was very important to have to Best Service Provider in the Industry and there comes Rosemark... Life has Never been simpler Everything that is Necessary in ONE Bundle Service Unspeakable. Always get Positive results in various situations Rosemark is there.

Cons:

I actually have no Cons.... Unbelievable

Reasons for switching to Rosemark

After several signs of inconsistency it was inevitable to seek another provider to illuminate excessive office hours to correct many issues.

Vendor Response

Vanessa!!! Thank you so much for such an amazing review! We're so thankful you're our partner, and we look forward to working with you for many years down the road. We appreciate you!

Replied February 2025

Moises P.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2021

Needs updating

Love the staff - the program is very limited and does not accommodate changing needs. TIME TO UPDATE THE FIELDS

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

At the time it was easy and seemed to meet our needs. Support Staff is excellent

Cons:

Rosemark does not get updated. Simple things like multiple phone numbers and email addresses are not accommodated in the base program. when it is requested they say it is on the list to be updated, yet it never happens. I'm wondering if they are actually getting out of this field of service as it is so outdated.

Reasons for choosing Rosemark

Customer support was the best feature.

Vendor Response

Moises, we do have those features please reach out to Robin for help. She also mentioned to me that she would love to show you how our forms feature could work for your agency, no extra charge just give us a call. We are fully committed to the home care industry as that is what we know and what we do. Happy to be of service. Linda Teaman, CEO Shoshana Technologies

Replied March 2021

Jill S.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Flexible System for accurate Scheduling

This system provided the billing and payroll flexibility we needed at the time we converted. Since that time we have been overwhelmed by the outstanding customer support we have received. They continue to enhance the system capabilities, adding EVV capabilities, adding features related to the loss of the "Companionship Exemption" and modifications to Wage and Hour rules and regulations, providing Forms required by State and Federal insurance and benefit providers, mobile based phone applications, and electronic texting capabilities to reached our employees in fast and efficient ways.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This system is very flexible so that features and use can be customized to conform to the users needs. For example we use the Pending and Completed Tasks to A) monitor employee performance B) follow-up on operational tasks and C) establish weekly and other periodic accounting procedures, among other things. Also we have different types of service and can establish different pay and bill rates at a global level or down to the customer and employee level. The flexibility of the system allows each company to manage their business based on their needs and prioritites.

Cons:

Reporting, at least the canned type is somewhat limited. You are able to export the data into other applications such as Microsoft Word and Excel and build reporting that suites your needs, however the system provided reports are limited. I believe because the system is so flexible it would be difficult to develop a lot of reporting because many of the users are using features in different ways.

Reasons for choosing Rosemark

At the time, Rosemark was one of the few Web Based Scheduling Systems. Most of the systems at that time were desktop based. We believed in the long term flexibility of the web-based system.

Reasons for switching to Rosemark

We worked closely with this company on 'billing in advance' interface to Quickbooks over a decade ago. Once we assisted, provided input and beta testing, when they rolled the product modifications out they increased their pricing dramatically. They failed to recognize our contributions to their product enhancement.

Vendor Response

Jill, thanks for the review. We really appreciate our partnership over the years. So many of the innovations have come out of our conversations. Thanks for the input!

Replied May 2020

Tammi M.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2021

A terrific move to Rosemark

Our electronic billing has been transformed through our switch to Rosemark. Before Rosemark, we sometimes had to wait months for payment from the VA, and now the VA typically pays us within ten days. Since we have been a consistent customer of our electronic biller for years, we know that the problem must have been on our software provider's end.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We really appreciate the following features: 1. customer service is fabulous 2. the flexibility to change rates and make adjustments to shifts 3. the ability to view invoices before sending them to QuickBooks

Cons:

There are a few things that would be helpful to us that we cannot current do: 1. export a veteran claim by individual or by a selected batch 2. choose hours of the day for pay/bill rules (e.g., we pay OT rates for Christmas Eve and New Year's Eve from 5p-midnight) 3. a report which summarizes travel time for a selected period 4. a pop-up menu which lists caregivers who are eligible to serve a selected client that is ordered by distance from the caregiver's home address to the client's address 5. a report that would help us to determine the amount of nonbillable mileage to pay to caregivers Also, one cumbersome process is creating a CSV for a payroll export. It is a little counterintuitive and "tech-y."

Reasons for choosing Rosemark

We chose Rosemark over other options because of our interactions with [SENSITIVE CONTENT HIDDEN]. She was knowledgeable, smart, innovative, and responsive, and she assured us she would walk the entire onboarding process with us personally...and then did so.

Reasons for switching to Rosemark

We made the switch because of poor customer service from our previous provider which resulted in a significant payment delay from the VA and ongoing problems in posting payments into QuickBooks.

Vendor Response

Tammi, We are so glad that we were a good choice for you. Thank you for your thoughtful feedback and feature requests, we do have these upgrades on our radar. I'm glad that you were able to clarify how you have gotten big improvements in your VA (Veterans Administration) billing turnover time. I will pass on the Kudos to the Customer care team!

Replied April 2021

Kelly L.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2021

Worth the move to Rosemark!

Overall experience has been great because of top-notch customer service! (Might have been a frustrating experience without the AMAZING customer service.)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Customer service is NUMBER ONE!!! 2. Flexibility to make adjustments on shifts, when needed. 3. Reliability in creating CSV for payroll. 4. Once it's learned, it is incredibly useful. 5. Easily able to fill multiple shifts with a simple "highlight" and "apply". 6. The caregiver app is great for checking in/out, viewing schedule, shift offers, and client info.

Cons:

1. Not very intuitive for use - more set up for a programmer. 2. Unable to breakdown travel time and print a report summary. 3. There is no cutoff for pay-bill rules in the middle of the day. 4. Cannot export veteran claims by individual veterans. 5. Cannot easily override scheduling overlaps. 6. Does not alert for travel time needed if two shifts are accidentally butted up to each other. 7. Unable to calculate non-billable mileage. 8. Not able to have secure, on-going text conversations within the app.

Reasons for choosing Rosemark

CUSTOMER SERVICE

Reasons for switching to Rosemark

1. Their customer service is TERRIBLE. 2. They charged for services they could not deliver. 3. They repeatedly lied about "looking into it" every time we called. They, in fact, most certainly did NOT. 4. I spent 1-4 hours with a customer service rep EVERY WEEK FOR A YEAR trying to iron out a HORRIBLE mistake THEY made with our Veteran export transmittal, which resulted in a yearlong struggle to recoup $60,000 in services provided by my company.

Vendor Response

Kelly, thank you for the comprehensive review. I have sent over your requests to our customer care team so they can help to show you something that will help or to make sure that it is added to our Development projects for the future. This review was very helpful, again thank you!!

Replied April 2021

Debbie H.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Customer Service is Key

We began using Rosemark 10 years ago when we were a small company. Rosemark and their outstanding team of programmers, tech supporter and owners have been an integral part of our growth.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is user friendly. The mobile applications are easy and convenient. The reporting systems interact with Word and Excel seamlessly. The notifications are accurate and can be set to multiple users. The thing that sets it apart from the others is the customer service at Rosemark.

Cons:

When I have had issues with the software, I have called Rosemark and the problems are fixed. After 9 years of use, they have not failed once to address my concerns.

Reasons for choosing Rosemark

At the time that we purchased, Rosemark was the only internet based product.

Reasons for switching to Rosemark

We began with Rosemark and were wooed away by the fancy new features in AxisCare. We were treated poorly by their customer service team and discovered "fancy" doesn't always mean better. We returned to Rosemark who incorporated the new industry models into their system in a manner that was sustainable.

Vendor Response

Debbie, thank you for the review. Your input has been invaluable over the years its worth celebrating our great partnership! We have learned so much from you!!

Replied May 2020

Shelley B.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

Software Review

Scheduling has become so much more efficient since we started using the Rosemark System. We can build better schedules and communicate scheduling changes with our care giving team with the use of this software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer support from the Rosemark Team is outstanding. No matter what questions or concerns we have, we consistently receive top rate service! We also really appreciate the integration with QuickBooks for ease of payroll and billing!The Rosemark System has saved us hours in payroll and billing efficiencies!.

Cons:

I wish more of the reports could be sent via excel to allow for agency customization. Most reports are in Word format.

Reasons for choosing Rosemark

The benefits, features and customer support stood out above all other options we were considering. We couldn't be more pleased with our decision.

Reasons for switching to Rosemark

Our previous software was not as robust as the Rosemark System. We saw the benefits the scheduling software added to the efficiency of our Agency. We were also looking for a System that would incorporate the billing and payroll complexities we were experiencing.

Vendor Response

Shelley, thank you for the review. Almost every piece of data can be exported to Excel for slicing and dicing to your hearts content. We also now have the Report Hub which gives you the ability to get many canned reports like payer sources with graphs. I hope you like, please let us know.

Replied May 2020

Cecile Sutherland C.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2025

President/Owner

Very professional team. Timely response to questions. They will continue to walk you through concerns without making you feel incompetent

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The timely and professional response from the IT team. They go above and beyond to make sure that the company's questions/concerns have been addressed.

Cons:

Not much. Been with them for over 13 years and have never thought about leaving them. The only issue I have had over the 13 years was with 1 employee who did not have the best customer service and patience when assisting me.

Vendor Response

Dear Cecile, Wow, thank you so much for leaving such a glowing review of our Rosemark software on Capterra! Your 5-star ratings and that perfect 10/10 recommendation score absolutely made our day. What truly resonated with our team was hearing that our Customer Success team has been there for you when you need us and that they consistently go above and beyond to help. That's precisely the kind of partnership we strive to build with every client, so knowing we've achieved that with you means everything. Thirteen years together is a tremendous milestone! We are genuinely honored that you've stuck with us all this time and never felt the need to look elsewhere. That kind of loyalty is earned, and it pushes us every day to continue delivering the exceptional service you deserve. Thank you for being such a valued partner, Cecile. We are privileged to have you. Warmly, The Rosemark Team

Replied November 2025

Amy T.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Reviewed February 2025

Highly recommended

Overall I have always been very happy with Rosemark, especially when the [sensitive content hidden] used to call me to ask how things were going. I thought that was a wonderful, personal touch!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Rosemark's customer service is spectacular! No matter what time of day it is, they answer our questions and help fix whatever bind we've found ourselves in.

Cons:

Cost keeps rising which is frustrating. Also, there are some features that other vendors have that I wish Rosemark had.

Vendor Response

Thank you so much for your review, Amy! We know you're busy, so we truly appreciate you taking time to provide your feedback about Rosemark.

Replied February 2025

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