ManageEngine ServiceDesk Plus MSP 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ManageEngine ServiceDesk Plus MSP

4.0

(5)

Pricing

Starting at $1,445.00 per year

About ManageEngine ServiceDesk Plus MSP

ManageEngine's ServiceDesk Plus MSP is an on-premise IT service management (ITSM) solution that provides managed service providers (MSPs) with account management, incident management, automated billing and more. It is compatible with Windows 10, Windows XP and Linux operating systems.

ServiceDesk Plus MSP tracks key performance indicators (KPIs) and identify different avenues for offering services, client acquisition and revenue generation. Users can deploy agents who can scan for changes and push them to a service provider. The auto-assign functionality assigns technicians tickets based on availability and access.

Additionally, ServiceDesk Plus MSP offers management capabilities for problems, assets, purchases and contracts, service catalogs and custom reporting options. The solution supports integration with various third-party IT management applications. Mobile applications are also offered for iOS, Android and Windows devices.

ServiceDesk Plus MSP offers services on a subscription basis, as well as perpetual licenses. Support is available via phone, email and through an online helpdesk.

ManageEngine ServiceDesk Plus MSP Screenshots

ManageEngine ServiceDesk Plus MSP Pricing and Plans

Starting price: $1,445.00 per year

Free Trial

Free Version

Basic

$1,445.00

per year

No plan information available

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ManageEngine ServiceDesk Plus MSP Features

Popular features found in ITSM
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Configuration Management
Contract/License Management
Knowledge Base Management
Release Management
Service Catalog
Service Level Agreement (SLA) Management
Support Ticket Management
More features of ManageEngine ServiceDesk Plus MSP
Analytics
Approval Workflow
Asset Tracking
Availability Management
Backup and Recovery
Billing & Invoicing
Change Management
Change Planning
Client Portal
CMDB
Customer Support
Customizable Branding
Dashboard
Help Desk Management
Incident Management
Inventory Management
Issue Management
IT Asset Management
Knowledge Management
License Management
Mobile App
Patch Management
Portfolio Management
Problem Management
Project Management
Proposal Generation
Remote Access/Control
Remote Monitoring & Management
Reporting/Analytics
Reporting & Statistics
Scheduling
Self Service Portal
Ticket Management
Time & Expense Tracking

ManageEngine ServiceDesk Plus MSP Integrations

Microsoft Teams

Zoho Invoice

Zoho Books

ManageEngine Analytics Plus

Zoho CRM

ManageEngine OpManager

See all 7 integrations

ManageEngine ServiceDesk Plus MSP User Reviews

Overall Rating

4.0

Ratings Breakdown

20%

60%

20%

Secondary Ratings

Ease of Use

4.0

Value for money

4.2

Customer support

4.0

Functionality

3.8

Have you used ManageEngine ServiceDesk Plus MSP and would like to share your experience with others?

Gerson M.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed February 2018

Exceptional for Call centers

Multi client software is hard to find. This is perfect for a call center,

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of my clients provides outsourcing for a number of services. Service Desk Plus MSP allow them to consolidate everything in a single platform. Multiple clients in a single console.

Cons:

Some options we need must be added as an add-on module. That makes the price projection a bit hard to sell at the beginning.

Verified

Reviewer

Computer & Network Security

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

The software to manage requests

The facility to manage Customer Requests for internal an external of them is a goof option to take this software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a good option to stabilish a Customer Service Platform, specially by the facility to manage users, entries and service tickets

Cons:

Sometimes the messages or documents get stuck when sending a ticket entry or when trying to download Customer Documents sent

Jean-Louis M.

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed April 2018

Old and clunky

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ManageEngine is cheap to get in, and does an OK job. Will get you over the hump, and is good for a small shop.

Cons:

They are over zealous about promoting the ITIL enablement without real consideration for the functionality of the software. There are better options out there for better value. They nickle and dime you all the way. and pulling reports that are not canned, is like pulling teeth. The project management portion is useless.

Ajit B.

Verified reviewer

Oil & Energy

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Best Helpdesk Ticketing and Inventory tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

nicely auto assigned the ticket to respective helpdesk technician by using automation rules. Workflows. Nicely managed with "Field and form options"

Cons:

To many vulnerabilities found in a month due to that need to upgrade the version frequently.

fazal a.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

Manage your IT Department with ease

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I used this tool to keep track of all our equipment and keep track of their maintenance SLAs so that we could renew the contract with vendors to keep our support services active. We can also maintain an inventory for items that are not on the network and keep track of its invoicing and documents.

Cons:

it requires a lot of manual work to keep everything up to date. It requires more features to make it more user-friendly and optimize is UI so that its users can have a better ex

Showing 1 - 5 of 5 Reviews