Chattermill 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Chattermill

4.5

(25)

Pricing

Pricing available upon request

About Chattermill

The Chattermill Unified Customer Intelligence Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services.

Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights.

The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses.

Unlike other tools, Chattermill connects all the dots in the customer journey to deliver insights that CX, Support, and Product leaders love.
Here's why we're different:

We unify customer data across 50+ integrations.

Chattermill’s AI model was built specifically for CX.

Our platform delivers actionable insights to help you make informed decisions.

We provide exceptional customer support and industry expertise when you need it.

We make CX a revenue-driving...

Chattermill Screenshots

Chattermill Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pro

Pricing available upon request

No plan information available

Team

Pricing available upon request

No plan information available

Enterprise

Pricing available upon request

No plan information available

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Chattermill Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Chattermill
Access Controls/Permissions
Activity Dashboard
Ad hoc Analysis
AI/Machine Learning
Alerts/Notifications
API
Boolean Search
Categorization/Grouping
Chat/Messaging
Collaboration Tools
Commenting/Notes
Contextual Search
Customer Experience Management
Customer Profiles
Customizable Reports
Data Analysis Tools
Data Classification
Data Cleansing
Data Extraction
Data Import/Export
Data Verification
Drag & Drop
Entity Analysis
Feedback Management
Filtering
Full Text Search
Language Detection
Machine Learning
Metadata Management
Monitoring
Multi-Channel Data Collection
Multi-Language
Multiple Data Sources
Natural Language Processing
Part of Speech Tagging
Pattern Detection and Recognition
Performance Metrics
Predictive Analytics
Predictive Modeling
Process/Workflow Automation
Quantitative Analysis
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Reporting & Statistics
Search/Filter
Segmentation
Semantic Search
Sentiment Analysis
Single Sign On
Social Media Integration
Spam Detection
Summarization
Surveys & Feedback
Tagging
Taxonomy Classification
Text Analysis
Third-Party Integrations
Topic Classification
Topic Clustering
Trend Analysis
Visual Analytics
Workflow Management

Chattermill Integrations

Medallia Experience Cloud

Wootric

Freshdesk

AskNicely

Dixa

Delighted

See all 26 integrations

Chattermill User Reviews

Overall Rating

4.5

Ratings Breakdown

64%

28%

Secondary Ratings

Ease of Use

4.4

Value for money

4.2

Customer support

4.6

Functionality

4.4

Mez W.

Verified reviewer

Computer Software

501-1000 employees

Used monthly for less than 12 months

Reviewed September 2024

Easy to use understand insights, accurately tagging and analytics

Great feedback analytics tool which has helped us understand the voice of our customers and quickly and accurately identify the pain points that our customers care about.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excellent sentiment analytics, very good at identifying both positive and negative sentiment. It's the most accurate tool we've used.

Cons:

Some of the colours on the charts could be improved.

Katy D.

Verified reviewer

Design

201-500 employees

Used monthly for less than 12 months

Reviewed September 2024

Relevant, granular insights on what our customer like and don't like

Chattermill provides us with great insights on what our customers want. The platform is easy to use and it's very quick to get to insights without having any data analytics background.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use UI and the granularity of the insights make it super easy to understand the main themes mentioned by our customers

Cons:

Some of the reports look a bit dated and it would be nice to have the ability to change colours on charts.

Emma K.

Verified reviewer

Airlines/ Aviation

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed October 2021

great idea, not working for me

verbatim feedback being categorized and highlighted.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

trending user feedback helping us to understand what travellers want

Cons:

For me difficult to use, difficult to make alternations to service, ability to remove ex-employees as users has now been removed. when bringing this up to chattermill no solution has been offered

Shaina S.

Verified reviewer

Consumer Goods

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2021

Great product

Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them. Good customer support mostly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Open to hear about developing new features, Ability to setup easy integration with 3rd parties (like ticketing platform), Accurate category tagging which really helps understanding customers pain points, translating all languages to English is done well

Cons:

Sometimes found that the reporting was inaccurate, or didn't save the default view. Customer success at first was great, but then lacked.

Lorena R.

Verified reviewer

Real Estate

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed October 2021

Use of it in a startup

Customer support team and our contact inside the company, Theresa, have a huge willingness to help us in any doubts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration with the other features that we use works very well! The possibility to connect with Slack is one of the most usefull features for us, it is used daily by the teams to see critical cases and solve it quickly.

Cons:

We have some difficulties to chage the structure of the themes/categories: we are a startup growing very fast so things change very very quickly around here and it is important to us have the same agility to change these structures to better understand you customers. Problems change, perceptions change and the theme structure dosn't follow this trend.

Alessandra D.

Verified reviewer

Real Estate

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed October 2021

Its a good software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the sentimental analisys are really good and insightful

Cons:

dashboards and filters are difficult to use then

Kevin V.

Verified reviewer

Internet

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed October 2021

Highly recommend - a must when you collect many users feedbacks

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Clear interface, there is barely any work to do once it's set up to analyse your customer's feedbacks. Powerful sentiment analysis and category matching system.

Cons:

I don't really have anything in mind, every time we had a feature idea and mentioned to them, it was already on their roadmap and had the chance to test some of those in beta version.

Reasons for choosing Chattermill

We found it was quite a unique solution and adapted to our needs.

Mel S.

Verified reviewer

Cosmetics

51-200 employees

Used daily for less than 12 months

Review source

Reviewed October 2021

Game Changer

Superb. The onboarding and ongoing support from our CSM is AMAZING

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

For us, Chattermill has been a game changer. By integrating it with our ticketing system we can quickly identify issues and resolve them before they blow up. In an instance we can see the sentiment and concerns of our customers

Cons:

Maybe some better reporting and analytics, it would be good to be able to run some reports covering MAT time frames

Justyna Z.

Verified reviewer

Financial Services

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed October 2021

Thanks a mil you're there Chattermill... but also keep improving

Thanks to Chattermill analysing CSAT and NPS is so much easier, we would overall recommend it

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

So great we can have analysis of customer sentiment from different sources thanks to Chattermill, makes my job of analysing customer CSAT so much easier. Dashboards help with that a lot. They also have excellent support

Cons:

There are some tiny rough edges to the product which they improve all the time. We integrated with Stella Connect and it wasn't super easy to get the data right from the start. It's definitely more useful as a sentiment gauge than a data tool

Me W.

Verified reviewer

Information Technology and Services

501-1000 employees

Used monthly for less than 12 months

Reviewed December 2022

Chattermill is the benchmark for customer feedback analytics

Chattermill enables us to quickly and accurately identify trends in our customer feedback, which we wouldn’t have been able to do at scale ourselves. We are now able to understand what drives friction in our interactions with customers and take steps quicker than before. This has allowed us to prevent at-risk customers from churning and improved our customer experience dramatically.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Chattermill has greatly improved our customer feedback process. Its user-friendly interface makes it easy for our team to quickly and efficiently analyze customer feedback and extract insights. The speed at which we are able to make changes to our processes and understand what’s important to our customer has made a massive difference to us as a company. The support team at Chattermill is always available to help with any questions or issues we may have.

Cons:

Can’t think of anything I dislike at the moment.

Showing 1 - 10 of 25 Reviews

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