What is Birdeye used for?

Birdeye is mainly used to improve a business’s online reputation and enhance customer experience. It gives businesses tools to collect and then analyze customer reviews, as well as reach out for feedback. Many companies use Birdeye to manage their customer satisfaction by connecting with their audience directly.

How much does Birdeye cost per month?

The cost of Birdeye depends on the size of your business, how many locations you have, and the features you need. Even though the company doesn’t publicly advertise its prices, you can get a quote from Birdeye by contacting them directly. It offers three plans: Starter, Growth, and Dominate.

Yes, many trust Birdeye with their online reputation management. It has 668 reviews on Software Advice, and people use it in a variety of industries. However, as every business has unique requirements for its reputation management, it’s a good idea to ask the vendor questions on how to utilize its features effectively to determine whether you want to trust it to manage your online reputation.

Is Birdeye HIPAA compliant?

Birdeye offers features that help healthcare providers and other HIPAA-covered entities maintain compliance, such as security settings to protect PHI. However, it doesn’t include built-in audit tools to monitor or verify HIPAA compliance within the system.

Is Birdeye anonymous?

Birdeye is not inherently anonymous because when customers leave reviews, their online ID gets ported to Birdeye directly from the site where their review is posted, such as Google. But business users can design anonymous surveys and issue them through Birdeye.

Updated May 13, 2025 at 1:34 PM

Birdeye 2026: Benefits, Features & Pricing

Written by David Jani

Content Analyst

Edited by Caroline Rousseau

Senior Editor

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

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Wondering if Birdeye is right for your organization?

Our Customer Support Software selection experts can help you in 15 minutes or less.

On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

Birdeye

4.7

(701)

Pros:

User-friendly platform
Review request automation

Cons:

Contract and cancellation
Feature limitations

Pricing

Pricing available upon request

What is Birdeye:

Birdeye software improves customer experience so businesses can better manage their reputation and client satisfaction. It has tools for collecting and managing online review data, customer surveys, and social media presence. It also enables messaging with customers so a business can connect with them personally to address concerns.

Why we like Birdeye:

Birdeye made Software Advice’s Reputation Management Software FrontRunners list in 2024, earning an overall rating of 4.7 out 5 stars. It stands out for its review request and monitoring features and its tools for managing negative feedback are also effective.

Who should use Birdeye:

Birdeye can benefit any organization that needs to manage its reputation online, but it is particularly helpful for local business, such as restaurants and retailers, hotels, resorts, and service-based companies, like auto shops. It’s a good fit for smaller organizations, with 60% of reviewers hailing from companies with two to 50 employees.

Birdeye Screenshots

Birdeye Overview

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale.
Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic,...

Birdeye Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Starter

Pricing available upon request

Plan includes:

Unlimited Users
Unlimited Contacts
Campaigns
Team Chat
Payments
Integrations
Mobile App
Reviews
Listings
Messaging

Growth

Pricing available upon request

Plan includes:

Unlimited Users
Unlimited Contacts
Social

Dominate

Pricing available upon request

Plan includes:

Unlimited Users
Unlimited Contacts
Referrals

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Birdeye Features

Drawn from insights across 701 verified reviews, we've outlined Birdeye's best and worst rated features and how they stack up against the average rating.

Birdeye's score

Category average

Birdeye's Best Rated Features

Feedback Management

5.0

4.34 category average

Support Ticket Management

5.0

4.28 category average

Chatbot

4.89

4.13 category average

Birdeye's Worst Rated Features

Question Branching

3.67

3.67 category average

Multi-Channel Campaigns

3.86

3.86 category average

Access Controls/Permissions

4.0

4.66 category average

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Birdeye
2-Way Messaging
Access Controls/Permissions
Activity Dashboard
AI Copilot
AI/Machine Learning
AI Writing Assistant
Alerts/Escalation
Alerts/Notifications
API
Audience Targeting
Augmented Analytics
Automated Publishing
Automated Responses
Autoresponders
Benchmarking
Calendar Management
Campaign Analytics
Campaign Management
Campaign Scheduling
Canned Responses
Chatbot
Chat/Messaging
Code-free Development
Collaboration Tools
Commenting/Notes
Communication Management
Competitive Analysis
Competitor Monitoring
Configurable Workflow
Contact Management
Content Ideas
Content Management
Contextual Guidance
Customer Communication
Customer Engagement
Customer Experience Management
Customer History
Customer Segmentation
Customer Support
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Security
Data Visualization
Drag & Drop
Email Alerts
Email Marketing
Email Reminders
Engagement Tracking
Feedback Management
File Sharing
Filtering
For Sales/Marketing
Gamification
Generative AI
Group Messaging
Human Handover
Image Library
Impact Measurement
Influencer Tracking
Intent Recognition
Keyword Filtering
Keyword Tracking
Knowledge Management
Lead Capture
Lead Qualification
Listing Management
Mass Texting
@mentions
Message Personalization
Mobile Access
Mobile Alerts
Mobile Payments
Mobile Survey
Monitoring
Multi-Channel Campaigns
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Management
Multi-Language
Multi-Location
Multiple Payment Options
Natural Language Processing
Negative Feedback Management
Offline Form
One-to-One Messaging
Online Payments
Performance Metrics
Post Scheduling
Pre-Configured Bot
Predictive Analytics
Proactive Chat
Pulse Surveys
QR Codes
Question Branching
Ratings/Reviews
Real-Time Analytics
Real Time Comparisons
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Reputation Management
Response Management
Review Monitoring
Review Notification
Review Request
Scheduled Messaging
Screen Sharing
Search/Filter
Sentiment Analysis
SEO Audit
SEO Management
Single Sign On
Skip Logic
SMS Messaging
Social Listening
Social Media Integration
Social Media Monitoring
Social Sharing
Support Ticket Management
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text Analysis
Third-Party Integrations
Transaction Monitoring
Transcripts/Chat History
Trend Analysis
URL Customization
Video Chat
Visual Analytics
Website Integration
Website Monitoring
Web Tracking
Widgets

Birdeye Integrations

Based on 701 verified reviews, we've identified products most frequently integrated with Birdeye.

QuickBooks Online

Integration rated 5.0 from 6 reviews

Zapier

Integration rated 5.0 from 4 reviews

Twitter/X

Integration rated 5.0 from 4 reviews

Instagram

Integration rated 3.0 from 4 reviews

Salesforce Sales Cloud

Integration rated 5.0 from 3 reviews

Dentrix Ascend

Integration rated 5.0 from 3 reviews

See all 124 integrations

Birdeye Key Sentiments

We analyzed 701 verified reviews for Birdeye to find out what actual users really think.

Most Positive Sentiments

Client management

68% Positive

19% Neutral

13% Negative

Reviewers appreciate Birdeye's client management features, which streamline the process of managing multiple clients from a single dashboard. They find the onboarding process straightforward and value the ability to enhance their clients' online reputations. Users also highlight the platform's flexibility in providing various functionalities that cater to different client needs.

Customer service

67% Positive

17% Neutral

15% Negative

Reviewers give a positive assessment of Birdeye's customer service, thanks to dedicated support that helps them navigate the platform effectively. They appreciate the user-friendly interface and the personal attention provided by the support team, which enhances their overall experience.

Customer reviews

65% Positive

28% Neutral

7% Negative

Users appreciate Birdeye's review management capabilities, which allow them to generate and manage reviews efficiently across multiple platforms. They find the automation of review requests and responses particularly useful, as it simplifies the process of gathering and addressing customer feedback. Additionally, users highlight the ability to direct customers to key review sites, which helps improve their online reputation.

Least Positive Sentiments

Email notifications

40% Positive

31% Neutral

28% Negative

While, users value Birdeye's email notifications for keeping them informed about customer inquiries and find the integration of text and email messaging helpful for maintaining communication with clients,, some users report issues with email customization and an overload of emails, which can be overwhelming.

Messaging and chat

51% Positive

21% Neutral

28% Negative

Users find Birdeye's messaging and chat features beneficial for improving customer communication, with easy-to-use text messaging and live chat options. They appreciate the convenience of desktop notifications and the ability to manage conversations in real time. However, some users experience issues with notification reliability and automated responses, which can hinder effective communication.

Integration issues

47% Positive

33% Neutral

20% Negative

Users find Birdeye's integration capabilities beneficial, as it easily connects with various platforms and enhances their workflow. They appreciate the support provided during the integration process, which helps address any challenges. However, some users experience delays and difficulties with certain integrations, which can be frustrating and time-consuming.

Birdeye User Reviews

Overall Rating

4.7

Ratings Breakdown

81%

13%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.6

Functionality

4.6

Shrina K.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for less than 2 years

Review source

Reviewed March 2024

Great software for any small business

My overall experience has been great and I would highly recommend it

Ratings Breakdown

Ease of use

Functionality

Previously 4

Pros:

Easy to use for businesses as well as clients. We have received a significant increase in reviews The chat feature has changed our business for the better.

Cons:

The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both

Eric P.

Verified reviewer

Retail

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2025

Long Term Customer + Fan!

We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly.

Cons:

When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced.

Reasons for switching to Birdeye

We had run into some performance issues that we did not feel were addressed in a timely manner. Our initial account rep was great, but all the others we were passed around by afterwards did not match up to our initial experience.

Elijah E.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

Excellent Service, a must have for dental offices

Very Satisfied

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Previously 5

Pros:

The software is extremely user friendly. It takes the place of an entire team member if you ask me.

Cons:

The app needs some tweeks, but thats all I would say.

Ghiwa Y.

Verified reviewer

Airlines/ Aviation

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2025

My Experience Using Birdeye: A Balanced Review

with Birdeye has been very positive. It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility. Although the cost and initial complexity might be drawbacks for some, the value it delivers through automation, organization, and insight makes it an excellent choice for businesses that want to enhance their customer experience and digital presence.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform. I really liked how simple it was to collect, track, and respond to reviews across multiple channels.

Cons:

Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget. Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone.

Julie C.

Verified reviewer

Automotive

Self-Employed

Used daily for more than 2 years

Review source

Reviewed September 2025

Boost Reviews & Communication with Birdeye

Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform. We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline. We have received excellent support from our Customer Success Managers and appreciate the transparent reporting. Overall, we have seen our reviews skyrocket and rating improve. Much credit goes to correcting problems before they turn into one star reviews.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox.

Cons:

Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive.

Reasons for switching to Birdeye

More features for less dollars and better customer service by far.

Sammi V.

Verified reviewer

Marketing and Advertising

201-500 employees

Used daily for more than 2 years

Reviewed May 2025

Great service for getting quality reviews!

Overall I have had a great experience with Birdeye. My clients find a ton of success from integration and bulk importing client lists. We have been able to obtain quality reviews at a much higher rate than before. It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of asking for reviews for my clients, the AI feature for responding to reviews, the QR code generator for printing and using physical copies for my clients

Cons:

Occasionally can't integrate for some clients, but this doesn't happen very often. Other than that I don't have any complaints. Support is very helpful if any issues arise.

Reasons for switching to Birdeye

I am not sure, I wasn't at the company for that.

Verified

Reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 12 months

Reviewed May 2025

Strong Partner Opportunity with Birdeye for Agencies

Overall, our agency is pleased and we have increased sales and interest in our offering because of their product. We had a much simpler software before and now we have new features like listings, insights, more AI features, referrals, Webchat etc

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The breadth of features and are account management and personal care as a business partner would be the top two features. We finally have a world class product that is easier to sell and compete with other software providers.

Cons:

They have a huge sales team so we often have to compete with them head to head for the biggest and best leads. This competition during our partnership has been a point of contention and it makes things awkward and confusing.

Reasons for choosing Birdeye

Better pricing and relationship than other companies out there. They have the top product reputation in this industry

Reasons for switching to Birdeye

We needed better features and better support. Our last software doesn't improve their software nearly enough

Bobby D.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for more than 2 years

Reviewed May 2025

Agency growth with Birdeye

My experience with Birdeye has been great over the years and I have grown my business significantly because of the partnership with Birdeye that I have had.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have always liked the Integrations, and ease of use of the platform. My clients all have different EMR's and the Birdeye team has always gone out of their way to make sure that the integrations and automations were running smoothly.

Cons:

Support can be clunky or move slowly sometimes. I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough sometimes.

Reasons for switching to Birdeye

Integrations and growth opportunities that Birdeye offered.

David K.

Verified reviewer

Retail

51-200 employees

Used daily for less than 2 years

Reviewed May 2025

Best Review Platform Ever!

Birdeye is filled with features that are beneficial for any business and essential for ours! We get all of our website and social communications in one inbox!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use! This product makes consolidating your communication a breeze. It takes all of your inner office communications to the next level as well!

Cons:

The mass texting feature and surveys. They are clunky and a bit difficult to navigate, but Birdeye’s willingness to adapt makes this a small problem.

Reasons for switching to Birdeye

We needed something customized to our needs and modern in function.

Kini T.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2025

Best Review System for Google Out there!

So far good, better than anything else i have used so far. But wishing it would get more reviews per day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It gets reviews from my patients. Patient who did not leave reviews and have been with me for 5,7,10 years now left reviews through Birdeye.

Cons:

Cost/month. Not getting as many reviews as I would hope. But just starting off. Gotta compare it with what i get per month compared to the other system.

Reasons for switching to Birdeye

Just not getting enough reviews from all the patients we see. Poor system.

Showing 1 - 10 of 701 Reviews

See All Reviews

Birdeye FAQs

What is Birdeye used for?
Birdeye is mainly used to improve a business’s online reputation and enhance customer experience. It gives businesses tools to collect and then analyze customer reviews, as well as reach out for feedback. Many companies use Birdeye to manage their customer satisfaction by connecting with their audience directly.
How much does Birdeye cost per month?
The cost of Birdeye depends on the size of your business, how many locations you have, and the features you need. Even though the company doesn’t publicly advertise its prices, you can get a quote from Birdeye by contacting them directly. It offers three plans: Starter, Growth, and Dominate.
Is Birdeye trusted?
Yes, many trust Birdeye with their online reputation management. It has 668 reviews on Software Advice, and people use it in a variety of industries. However, as every business has unique requirements for its reputation management, it’s a good idea to ask the vendor questions on how to utilize its features effectively to determine whether you want to trust it to manage your online reputation.
Is Birdeye HIPAA compliant?
Birdeye offers features that help healthcare providers and other HIPAA-covered entities maintain compliance, such as security settings to protect PHI. However, it doesn’t include built-in audit tools to monitor or verify HIPAA compliance within the system.
Is Birdeye anonymous?
Birdeye is not inherently anonymous because when customers leave reviews, their online ID gets ported to Birdeye directly from the site where their review is posted, such as Google. But business users can design anonymous surveys and issue them through Birdeye.

Stuck Between Options?

Our experts can help you compare Birdeye with other top options, so you can find the best fit for your needs.

Birdeye 2026: Benefits, Features & Pricing

Our Summary

What is Birdeye:

Why we like Birdeye:

Who should use Birdeye:

Birdeye Screenshots

Birdeye Overview

Birdeye Pricing and Plans

Birdeye Features

Birdeye Integrations

Birdeye Key Sentiments

Birdeye User Reviews

Birdeye FAQs

Birdeye Popular Comparisons

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