What is Birdeye used for?

Birdeye is mainly used to improve a business’s online reputation and enhance customer experience. It gives businesses tools to collect and then analyze customer reviews, as well as reach out for feedback. Many companies use Birdeye to manage their customer satisfaction by connecting with their audience directly.

How much does Birdeye cost per month?

The cost of Birdeye depends on the size of your business, how many locations you have, and the features you need. Even though the company doesn’t publicly advertise its prices, you can get a quote from Birdeye by contacting them directly. It offers three plans: Starter, Growth, and Dominate.

Yes, many trust Birdeye with their online reputation management. It has 668 reviews on Software Advice, and people use it in a variety of industries. However, as every business has unique requirements for its reputation management, it’s a good idea to ask the vendor questions on how to utilize its features effectively to determine whether you want to trust it to manage your online reputation.

Is Birdeye HIPAA compliant?

Birdeye offers features that help healthcare providers and other HIPAA-covered entities maintain compliance, such as security settings to protect PHI. However, it doesn’t include built-in audit tools to monitor or verify HIPAA compliance within the system.

Is Birdeye anonymous?

Birdeye is not inherently anonymous because when customers leave reviews, their online ID gets ported to Birdeye directly from the site where their review is posted, such as Google. But business users can design anonymous surveys and issue them through Birdeye.

Updated May 13, 2025 at 1:34 PM

Birdeye 2026: Benefits, Features & Pricing

Written by David Jani

Content Analyst

Edited by Caroline Rousseau

Senior Editor

Wondering if Birdeye is right for your organization?

Our Customer Support Software selection experts can help you in 15 minutes or less.

On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

Birdeye

4.7

(701)

Pros:

User-friendly platform
Review request automation

Cons:

Contract and cancellation
Feature limitations

Pricing

Pricing available upon request

What is Birdeye:

Birdeye software improves customer experience so businesses can better manage their reputation and client satisfaction. It has tools for collecting and managing online review data, customer surveys, and social media presence. It also enables messaging with customers so a business can connect with them personally to address concerns.

Why we like Birdeye:

Birdeye made Software Advice’s Reputation Management Software FrontRunners list in 2024, earning an overall rating of 4.7 out 5 stars. It stands out for its review request and monitoring features and its tools for managing negative feedback are also effective.

Who should use Birdeye:

Birdeye can benefit any organization that needs to manage its reputation online, but it is particularly helpful for local business, such as restaurants and retailers, hotels, resorts, and service-based companies, like auto shops. It’s a good fit for smaller organizations, with 60% of reviewers hailing from companies with two to 50 employees.

Birdeye Screenshots

Birdeye Overview

Birdeye is an AI-based conversational tool designed to interact with website visitors. It answers questions, schedules appointments, and captures leads automatically, even outside business hours. This solution is suitable for multi-location businesses in industries such as automotive, healthcare, financial services, real estate, and retail, enabling continuous engagement with website visitors.

The system includes a customizable chat widget that aligns with brand identity through personalized messaging and styling options. It features smart handoff capabilities to transfer...

Birdeye Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Starter

Pricing available upon request

Plan includes:

Unlimited Users
Unlimited Contacts
Campaigns
Team Chat
Payments
Integrations
Mobile App
Reviews
Listings
Messaging

Growth

Pricing available upon request

Plan includes:

Unlimited Users
Unlimited Contacts
Social

Dominate

Pricing available upon request

Plan includes:

Unlimited Users
Unlimited Contacts
Referrals

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Compare Pricing

Compare pricing across our most frequently recommended Customer Support products.

Software options

Starting price*

User rating

Zendesk Suite

$39.00 per month

4.41(4066 reviews)

recommendations

HelpCrunch

$15.00 per month

4.78(195 reviews)

recommendations

TeamSupport

$29.00 per month

4.47(848 reviews)

recommendations

*Defined as the price above any available free plan

Birdeye Features

Drawn from insights across 701 verified reviews, we've outlined Birdeye's best and worst rated features and how they stack up against the average rating.

Birdeye's score

Category average

Birdeye's Best Rated Features

Feedback Management

5.0

4.34 category average

Support Ticket Management

5.0

4.31 category average

Chatbot

4.89

4.09 category average

Birdeye's Worst Rated Features

Question Branching

3.67

3.67 category average

Multi-Channel Campaigns

3.86

3.86 category average

Access Controls/Permissions

4.0

4.66 category average

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Birdeye
2-Way Messaging
Access Controls/Permissions
Activity Dashboard
AI Copilot
AI/Machine Learning
AI Writing Assistant
Alerts/Escalation
Alerts/Notifications
API
Audience Targeting
Augmented Analytics
Automated Publishing
Automated Responses
Autoresponders
Benchmarking
Calendar Management
Campaign Analytics
Campaign Management
Campaign Scheduling
Canned Responses
Chatbot
Chat/Messaging
Code-free Development
Collaboration Tools
Commenting/Notes
Communication Management
Competitive Analysis
Competitor Monitoring
Configurable Workflow
Contact Management
Content Ideas
Content Management
Contextual Guidance
Customer Communication
Customer Engagement
Customer Experience Management
Customer History
Customer Segmentation
Customer Support
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Security
Data Visualization
Drag & Drop
Email Alerts
Email Marketing
Email Reminders
Engagement Tracking
Feedback Management
File Sharing
Filtering
For Sales/Marketing
Gamification
Generative AI
Group Messaging
Human Handover
Image Library
Impact Measurement
Influencer Tracking
Intent Recognition
Keyword Filtering
Keyword Tracking
Knowledge Management
Lead Capture
Lead Qualification
Listing Management
Mass Texting
@mentions
Message Personalization
Mobile Access
Mobile Alerts
Mobile Payments
Mobile Survey
Monitoring
Multi-Channel Campaigns
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Management
Multi-Language
Multi-Location
Multiple Payment Options
Natural Language Processing
Negative Feedback Management
Offline Form
One-to-One Messaging
Online Payments
Performance Metrics
Post Scheduling
Pre-Configured Bot
Predictive Analytics
Proactive Chat
Pulse Surveys
QR Codes
Question Branching
Ratings/Reviews
Real-Time Analytics
Real Time Comparisons
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Reputation Management
Response Management
Review Monitoring
Review Notification
Review Request
Scheduled Messaging
Screen Sharing
Search/Filter
Sentiment Analysis
SEO Audit
SEO Management
Single Sign On
Skip Logic
SMS Messaging
Social Listening
Social Media Integration
Social Media Monitoring
Social Sharing
Support Ticket Management
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text Analysis
Third-Party Integrations
Transaction Monitoring
Transcripts/Chat History
Trend Analysis
URL Customization
Video Chat
Visual Analytics
Website Integration
Website Monitoring
Web Tracking
Widgets

Birdeye Integrations

Based on 701 verified reviews, we've identified products most frequently integrated with Birdeye.

QuickBooks Online

Integration rated 5.0 from 6 reviews

Zapier

Integration rated 5.0 from 4 reviews

Twitter/X

Integration rated 5.0 from 4 reviews

Instagram

Integration rated 3.0 from 4 reviews

Salesforce Sales Cloud

Integration rated 5.0 from 3 reviews

Dentrix Ascend

Integration rated 5.0 from 3 reviews

See all 124 integrations

Birdeye Key Sentiments

We analyzed 701 verified reviews for Birdeye to find out what actual users really think.

Most Positive Sentiments

Client management

68% Positive

19% Neutral

13% Negative

Reviewers appreciate Birdeye's client management features, which streamline the process of managing multiple clients from a single dashboard. They find the onboarding process straightforward and value the ability to enhance their clients' online reputations. Users also highlight the platform's flexibility in providing various functionalities that cater to different client needs.

Customer service

67% Positive

17% Neutral

15% Negative

Reviewers give a positive assessment of Birdeye's customer service, thanks to dedicated support that helps them navigate the platform effectively. They appreciate the user-friendly interface and the personal attention provided by the support team, which enhances their overall experience.

Customer reviews

65% Positive

28% Neutral

7% Negative

Users appreciate Birdeye's review management capabilities, which allow them to generate and manage reviews efficiently across multiple platforms. They find the automation of review requests and responses particularly useful, as it simplifies the process of gathering and addressing customer feedback. Additionally, users highlight the ability to direct customers to key review sites, which helps improve their online reputation.

Least Positive Sentiments

Email notifications

40% Positive

31% Neutral

28% Negative

While, users value Birdeye's email notifications for keeping them informed about customer inquiries and find the integration of text and email messaging helpful for maintaining communication with clients,, some users report issues with email customization and an overload of emails, which can be overwhelming.

Messaging and chat

51% Positive

21% Neutral

28% Negative

Users find Birdeye's messaging and chat features beneficial for improving customer communication, with easy-to-use text messaging and live chat options. They appreciate the convenience of desktop notifications and the ability to manage conversations in real time. However, some users experience issues with notification reliability and automated responses, which can hinder effective communication.

Integration issues

47% Positive

33% Neutral

20% Negative

Users find Birdeye's integration capabilities beneficial, as it easily connects with various platforms and enhances their workflow. They appreciate the support provided during the integration process, which helps address any challenges. However, some users experience delays and difficulties with certain integrations, which can be frustrating and time-consuming.

Birdeye User Reviews

Overall Rating

4.7

Ratings Breakdown

81%

13%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.6

Functionality

4.6

Shrina K.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for less than 2 years

Review source

Reviewed March 2024

Great software for any small business

My overall experience has been great and I would highly recommend it

Ratings Breakdown

Ease of use

Functionality

Previously 4

Pros:

Easy to use for businesses as well as clients. We have received a significant increase in reviews The chat feature has changed our business for the better.

Cons:

The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both

Katie E.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Great App!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Compiles all our reviews and messages from our customers in one app.

Cons:

When messaging a guest through the chat, pictures are slow to load.

Reasons for choosing Birdeye

Used it before with Art Van and was great to have all of our reviews/messages in one spot

Vendor Response

Thanks for using the Birdeye App. We are thrilled you are loving it!

Replied May 2025

Elijah E.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

Excellent Service, a must have for dental offices

Very Satisfied

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Previously 5

Pros:

The software is extremely user friendly. It takes the place of an entire team member if you ask me.

Cons:

The app needs some tweeks, but thats all I would say.

Susana L.

Verified reviewer

Marketing and Advertising

11-50 employees

Used weekly for less than 2 years

Reviewed May 2025

Powerful SEO and Review Management Platform

Our overall experience has been fantastic. Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses. We've noticed more reviews, better Google rankings, and stronger engagement. Their support team is responsive and knowledgeable, which makes setup and troubleshooting easy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Birdeye is an excellent tool for managing local SEO and reputation. We’ve seen major improvements in our visibility across search engines and directories. The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place. We use it with all our clients and have seen significant improvements. It is so simple to use. It even has AI reviews, surveys, and campaigns that help us reduce labor work and reach the leads more easily to get good reviews.

Cons:

The dashboard can feel a little overwhelming at first due to the number of features, but once you're familiar with it, it’s extremely powerful. A bit more customization for reporting would be great.

Lacy H.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Highly recommend

Our overall experience with Birdeye has been great and we are happy we found them. Before we found Birdeye our online reviews were really struggling.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. We have always had great customer support anytime we had a question regarding our account.

Cons:

We don't have anything we don't like about Birdeye. Our experience over the past 5 years has been great.

Lauren G.

Verified reviewer

Marketing and Advertising

201-500 employees

Used daily for less than 2 years

Reviewed June 2025

Lauren's Review

I use Birdeye every day and I would say I have a very good experience with Birdeye. The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed. I would like a mini tutorial for sections that do get updated, such as the report page- its somewhat hard to nagivate through. I love Birdeye and I will continue to use it for as long as I can.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy it is to upload contacts. It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless. I also appreciate being able to view the contact journey of each person, holding them accountable to their review, but also noticing if there are any struggles with the process.

Cons:

The reports page is a little confusing to me. I liked how it was before, being able to view it on a pie chart. Unless I am looking/viewing it wrong, I tried changing the chart layout in the filters but it didn't let me click on it.

Verified

Reviewer

Construction

201-500 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

Excellent Platform for Reviews and Reputation Management

Birdeye has been an excellent partner. It saves us time, helps us generate consistent customer feedback, and gives us tools to manage our brand reputation effectively. It’s user-friendly, reliable, and has added significant value for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Birdeye makes it so easy to collect and track customer reviews. The automation takes a lot of work off our plate, and the dashboard gives us a clear, real-time view of our reputation. The support team is also fantastic–very responsive and helpful.

Cons:

Nothing negative comes to mind—it’s been a consistently smooth and positive experience. Their team is dedicated, responsive, and always quick to provide support or answer any questions we have.

Dimos V.

Verified reviewer

Real Estate

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

BIRDEYE - open your eyes to a new look at your portfolio

It helps us understand our client base on a more granule level. We did not have this level of contact with our tenants before.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great product that helps our marketing and leasing teams understand what is going on at our properties.

Cons:

I don't have anything negative to say at this time! The product functions as advertised and offers us a look at our tenant base we did not have before.

Verified

Reviewer

Financial Services

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed August 2025

Great product and even greater customer service!

From the beginning, our agents listened to our needs and the solutions we were looking for. I feel like a valued customer and that this product is a worthy investment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Birdeye's platofrm is user friendly and their customer service is second to none! Implementation was easy, efficient, and timely.

Cons:

So far, nothing to note! From the onboarding process to demos and day-to-day use, we are really enjoying the platform and the service.

Wendy K.

Verified reviewer

Hospital & Health Care

201-500 employees

Used weekly for more than 2 years

Review source

Reviewed August 2025

Good for Our Biz

BirdEye helps to build a reputation and maintain it. It's easy to use and when you need help, you can usually get a human in short time. I also like the social media interface.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The easy automation of reviews - receiving them and the auto responses. With this comes the overall brand and reputation protection.

Cons:

Some of the automation features for responses could be more intuitive. For example, certain words found in the review = a certain response.

Showing 1 - 10 of 701 Reviews

See All Reviews

Birdeye FAQs

What is Birdeye used for?
Birdeye is mainly used to improve a business’s online reputation and enhance customer experience. It gives businesses tools to collect and then analyze customer reviews, as well as reach out for feedback. Many companies use Birdeye to manage their customer satisfaction by connecting with their audience directly.
How much does Birdeye cost per month?
The cost of Birdeye depends on the size of your business, how many locations you have, and the features you need. Even though the company doesn’t publicly advertise its prices, you can get a quote from Birdeye by contacting them directly. It offers three plans: Starter, Growth, and Dominate.
Is Birdeye trusted?
Yes, many trust Birdeye with their online reputation management. It has 668 reviews on Software Advice, and people use it in a variety of industries. However, as every business has unique requirements for its reputation management, it’s a good idea to ask the vendor questions on how to utilize its features effectively to determine whether you want to trust it to manage your online reputation.
Is Birdeye HIPAA compliant?
Birdeye offers features that help healthcare providers and other HIPAA-covered entities maintain compliance, such as security settings to protect PHI. However, it doesn’t include built-in audit tools to monitor or verify HIPAA compliance within the system.
Is Birdeye anonymous?
Birdeye is not inherently anonymous because when customers leave reviews, their online ID gets ported to Birdeye directly from the site where their review is posted, such as Google. But business users can design anonymous surveys and issue them through Birdeye.