Elavon 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Elavon

2.9

(34)

Pricing

Pricing available upon request

About Elavon

Elavon provides payment processing solutions that enable businesses to accept payments securely across multiple channels. It supports organizations of various sizes in industries such as restaurants, retail, healthcare, travel, hospitality, automotive, and public sector institutions.

The platform facilitates fast payment processing, with funding available within hours, including weekends and holidays. It includes security features designed to protect customer payment data and reduce fraud risk. Payments can be accepted through methods such as in-person, online, and mobile transactions, supported by a payment gateway for seamless processing.

The system includes online reporting tools that offer insights to help businesses make data-driven decisions. It also provides access to funding solutions designed to deliver capital quickly. Customer support is available around the clock to assist with any issues.

Elavon Screenshots

Elavon Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Elavon Features

Popular features found in Payment Processing
ACH Payment Processing
Billing & Invoicing
Debit/Credit Card Processing
In-Person Payments
Mobile Payments
Multi-Currency
Multiple Payment Options
Payment Fraud Prevention
Payment Gateway Integration
PCI Compliance
Recurring/Subscription Billing
Reporting/Analytics
More features of Elavon
API
Data Security
Digital Wallet Payments
Online Payments
Real-time Alerts
Transaction Monitoring

Elavon User Reviews

Overall Rating

2.9

Ratings Breakdown

24%

21%

12%

35%

Secondary Ratings

Ease of Use

2.9

Value for money

2.8

Customer support

2.5

Functionality

3.0

Verified

Reviewer

Hospitality

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed September 2025

Tested and Proven

Overall, I believe it's a sound system; the cybersecurity is good, and the ability to track payments and refunds is excellent. the system works and it works very well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate the ability to filter and be more direct when searching for information. It is also very easy for you, and managing payments is a breeze.

Cons:

I dislike that it takes a very long time to resolve disputes. You get on the phone, and you are bounced around too many times.

Abe N.

Verified reviewer

Utilities

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2025

Founder/owner

Overall the experience was positive and I’d recommend.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part is the way I take payments all end up in a centralized reporting system so I can have a customer paying online and another in-person without the headache of data all over the place.

Cons:

I’ve had instances when it’s taken awhile to get a customer service rep on the phone to help.

Reasons for switching to Elavon

To have my own merchant account and not be at the mercy of stripe holding funds.

Davina W.

Verified reviewer

Apparel & Fashion

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Elavon usws bad and unethical business practices

Worst experience we’ve ever had dealing with any process processor

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Originally, it was the price for their service. But did not know they were unethical.

Cons:

The most unethical company to deal with. Literally stole money from a small merchant and have bullied them since and refuses to give it back.

Nicole S.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

Challenges with communication

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It seemed fairly simple to use and could get good details.

Cons:

The reports are not always user-friendly to produce. The payment gateway was challenging to install into our software and had challenges with customer service and their technical department in order to finally get it done. It took a LONG time.

Reasons for switching to Elavon

We originally thought that we would see savings. But we weren't really saving much, and the information was presented as clearly when trying to filter by person/entity that was being charged.

Linda M.

Verified reviewer

Machinery

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed August 2025

Great credit card software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of using the program for taking payment from our customers and keeping a record of each charge.

Cons:

I really could not find anything wrong with the processing program but maybe if I was able to connect directly to my quickbooks desktop program.

Julianna S.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

Elavon Processor

Used Elavon through a hotel reservation system; was secure and processed credit card transactions well. However when it came to using the admin portal it was not the most user friendly for finding reports.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quick payment processer, fairly easy to use.

Cons:

Administrative site not very user friendly, sometimes hard to find reports needed.

Reasons for switching to Elavon

Program we were using through corporate changed from Moneris to Elavon.

Steve B.

Verified reviewer

Automotive

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed October 2024

Do not use this service

Calling it a nightmare would be an understatement

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s been a month and I’m still waiting for them to payme from closed batches I won’t use this services unless you what to be given excuses with never getting any results or you will regret this like I am

Cons:

Theft customer support is atrocious misleading and slow response time

Reasons for switching to Elavon

Poor customer service but elavon has been far worse.

Lori L.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Comparatively high priced and difficult to use.

I didn't like it. I found it difficult to use and complicated compared to others.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The USA based personal support person I was assigned as a go between. He fid basically handle any questions or issues but the POS system wasn't reliable.

Cons:

The POS device was high priced compared to most difficult to use and I couldn't depend on it taking the sale. It was hit or miss. Actually so bad that I had to carry an additional backup product.

Reasons for choosing Elavon

My local bank recommended it.

Reasons for switching to Elavon

I wanted a POS service company that was US based.

Sadie H.

Verified reviewer

Cosmetics

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed March 2025

Essential payment system

Overall a good experience, wouldn’t use any other system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s super simple and easy to use, user friendly system.

Cons:

It’s not easy to go back to transactions and you can’t cancel them

Divine O.

Verified reviewer

Facilities Services

11-50 employees

Used monthly for less than 6 months

Review source

Reviewed May 2025

Fraud, Stay Away!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing. These guys are frauds. I want my refund. You kept charging my account months after i requested to cancel. I dont like anything about them

Cons:

I had cancelled my account with these guys, yet they kept charging me. I called every month asking to return their terminals, they said they sent boxes. I didnt get any box until 2 months later after so many phone calls. Very terrible customer service. Their customer service is very dismissive and rude. Wouldnt even let you finish a sentence before cutting you off. I purchased a terminal from Falcon POS, The terminal was made by godaddy Poynt, processed by Elavon and my account was hosted with Design destrict?? A phone number that cannot be reached no matter how many times you call. What kind of business is this?? Run away when you hear elavon or any of the names i mentioned above. They are all frauds!!

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