Remedyforce 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Remedyforce

4.3

(15)

Pricing

Pricing available upon request

About Remedyforce

Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can manage issues and requests for service, while tracking data and presenting it with interactive reports.

Remedyforce provides a platform with built-in ITIL best practices and automated self-service capabilities that allow agents visibility across different processes and teams. The user experience for service delivery is customized for each role which provides the key information required for each position. The customization lets employees have access to the relevant information. The application contains a social structure which enables users to like, comment, and share different pieces of information, including reports and data.

Remedyforce minimizes conflicts and ensures successful changes with collision detection and impact analysis. The software marketplace provides extensions and add-ons with applications like AutomationEdge, actionHub and cloud coach projects.

Remedyforce Screenshots

Remedyforce Pricing and Plans

Starting price: $50.00

Free Trial

Free Version

Basic

$50.00

No plan information available

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Remedyforce Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Remedyforce
API
Approval Process Control
Asset Tracking
Assignment Management
Availability Management
Baseline Manager
Calendar Management
Call Center Management
Capacity Management
Catalog Management
Change Management
Compliance Management
Compliance Tracking
Configuration Management
Contract/License Management
Corrective and Preventive Actions (CAPA)
Credential Management
Customer Database
Customizable Dashboard
Customization
Dashboard
Diagnostic Tools
Email Management
Email Monitoring
Forms Creation & Design
Full Text Search
Incident Management
Inventory Management
Issue Auditing
Issue Scheduling
IT Asset Management
Knowledge Base Management
Knowledge Management
License Management
Maintenance Management
Maintenance Scheduling
Patch Management
Problem Management
Process/Workflow Automation
Project Management
Quality Assurance
Real-Time Chat
Recurring Issues
Release Management
Remote Access/Control
Resource Management
Search/Filter
Secure Data Storage
Server Monitoring
Service Catalog
Service Reporting
Supplier Management
Task Management
Ticket Management
Version Control
Workflow Configuration

Remedyforce User Reviews

Overall Rating

4.3

Ratings Breakdown

53%

40%

Secondary Ratings

Ease of Use

4.4

Value for money

4.2

Customer support

4.0

Functionality

4.3

Nicole W.

Verified reviewer

Fine Art

Self-Employed

Used daily for less than 2 years

Review source

Reviewed October 2023

Good for what it is by to expensive too

Remedyforce can be expensive, and the initial setup and configuration process can be complex.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's fairly Easy to use and navigate and it has a comprehensive set of features for IT service management that meets ITIL standards.

Cons:

It can be expensive if you are using it for a small to medium size business and the capabilities are not as robust as they could be for the price.

Verified

Reviewer

Retail

10000+ employees

Used weekly for less than 2 years

Review source

Reviewed January 2025

Top Help Desk Tool

Use it for automating approvals in our change and incident management, and use it for documenting changes.

Ratings Breakdown

Ease of use

Functionality

Pros:

It has features that are intuitive for our change and incident management workflows and approval flows.

Cons:

It has an outdated user interface, which makes it less appealing to work with.

Chris O.

Verified reviewer

Higher Education

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed June 2022

Not the best

Was glad we switched and so were most of the co-workers I talked to.

Ratings Breakdown

Ease of use

Functionality

Pros:

It provided reporting on the most important things.

Cons:

Overall usability was lacking. The system seemed too convoluted and was not intuitive. Reporting seemed to be limited as far as capabilities.

Gerardo R.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Remedy feedback

Ratings Breakdown

Ease of use

Functionality

Pros:

It is really easy to use and the support team is very competent

Cons:

Sometimes the responses from support it can take up to 3 days

mike m.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed August 2022

Remedyforce Console - User Perspective

We migrated from Microsoft Service Manager to Remedyforce. Some of the historical data from SM was imported into Remedyforce, and for the most part is working well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We primarily use this product as our ticketing system. As an MSP, we support multiple companies, and users are able to open their own tickets either via email or entering them in the portal.

Cons:

Tickets with multiple Tasks do not have the ability to enter time worked on the individual task, only the main ticket.

Reasons for switching to Remedyforce

SM was not designed for multi tenant system. Remedyforce allows for this.

peter a.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

My Days On Remedy

Remedy is a flexible system to use for ITSM.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The ticket management feature of Remedy is ease to use even as a novice. It is ease to filter for all Service request relating to your department and you can actually spool a report to support your audit. I like the fact that SLAs can be monitored to assist resolvers prioritize which request to resolve first.

Cons:

I don't like the fact that I will have to request the admin to share a report of all my resolved tickets, I should be able to do that myself.

Manish R.

Verified reviewer

Mechanical or Industrial Engineering

10000+ employees

Used monthly for less than 2 years

Review source

Reviewed January 2023

Awesome Ticketing Featured Tool

excellent experience in terms of using remedyforce

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, ticketing, logging, alerts, breach sla etc.

Cons:

nothing as such since the software meets all the business requirements properly

Reasons for choosing Remedyforce

best and easy to use and user friendly

Pauline M.

Computer Software

Used unspecified for less than 2 years

Review source

Reviewed October 2015

Fewer Platforms = Improved Service

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Remedyforce brings the processes of ITSM to the force.com platform. With all of the data on a single platform, you can eliminate the black hole that typically exists between your Customer facing service/support teams and your dev Ops/IT teams. Easy to implement and very flexible, and simple to roll-out because for teams already using Salesforce, there is no new interface to learn, it is simply a new tab on their desktop. Remedyforce has all of the components of a strong ITSM tool - Incident mgt, Service Requests, Change Mgt, Problem mgt, CMDB, workflows, etc. Since it is built on the force.com platform, your developers and administrators can support both systems, no need to bring in another skill set which simplifies your support and ongoing development of the tool. BMC is a great partner who has been in this space for years. They are not just a vendor, but work with you as a partner to share their insights, with continuous enhancements via the Saas platform. If you have an IT challenge, they can leverage their vast knowledge of this space to get you an answer.

Cons:

There are some products on the market that have a few more whistles and bells, including some of the other premise based BMC products.

Nikhil M.

Computer Software

Used unspecified for more than 2 years

Review source

Reviewed October 2015

Great Product !!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It is based on the very widely used BMC ITIL practices. It makes us of Salesforce technologies which lets you distribut this product very easily and connect with your existing customer base.

Cons:

This product has served all the functions very well. nothing comes to my mind as i don't like about the product.

Kellee T.

Computer Software

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed November 2016

helpful product for IT department

We use Remedy for our ticketing system in my IT department. This is the one system I am in and out of all day. There have been upgrade periods that have been a bit painful to get through but other than that the product is great for what it is intended to do. It is easy to navigate and has a lot of features that I do not necessarily use often but enjoy having the options. I have noticed that there are several ways to do the same thing, which is nice but could be confusing to an end-user who is not tech-friendly. Overall I like Remedy and would recommend it to others as an effective product for a ticketing system.

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to use, lots of features

Cons:

different web browsers changes appearance/features

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