KAI 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

KAI

5.0

(6)

Pricing

Starting at $45.00 per month

About KAI

KAI is a Guest Experience Solution (GEX) that enables hotels to transform their guests' experiences. As a hotel marketing solution, it facilitates personalized guest communications, leaving lasting impressions that cultivate guest loyalty and enhance revenue for hotels.

KAI offers a host of features, such as automated guest engagement, online check-in management, digital concierge, personalized upselling, marketing campaigns, and more. Additionally, it also supports integration with various third-party customer management applications.

KAI Screenshots

KAI Pricing and Plans

Starting price: $45.00 per month

Free Trial

Free Version

Midscale

$45.00

per month

Plan includes:

Guest Enagagement
Marketing CRM

Upscale

$90.00

per month

Plan includes:

Guest Enagagement
Marketing CRM

Enterprise

Pricing available upon request

Plan includes:

Guest Enagagement
Marketing CRM

KAI Features

Popular features found in Personalization
Behavioral Targeting
Behavior Tracking
Campaign Segmentation
Contextual Targeting
Customer Profiles
Engagement Tracking
Experience Management
Recommendations
Website Analytics
Website Personalization
More features of KAI
Activity Dashboard
Campaign Management
Content Analytics
Content Management
CRM
Customer Segmentation
Customizable Branding
Drag & Drop
Email Marketing
Guest Experience Management
Marketing Automation
Multi-Campaign
Multi-Property
Real-Time Analytics
Real-Time Reporting
Reporting/Analytics
Single Property
Template Management
Visual Analytics
WYSIWYG Editor

KAI Integrations

RMS

Little Hotelier

SiteMinder

Mews

STAAH Channel Manager

KAI User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

4.2

Customer support

5.0

Functionality

4.8

Have you used KAI and would like to share your experience with others?

Eka R.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 2 years

Reviewed October 2020

HELPFUL

We got advance information about our guest before they arrive. Thus we can do preventige act to welcoming guest

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

this survey very helpful to blass our hotel information and promotion

Cons:

Unable to blass authomatically for guest direct booking or walking guest

Abdulla A.

Verified reviewer

Hospitality

201-500 employees

Used daily for less than 12 months

Reviewed October 2020

User Friendly

Notifications are kept brief but gets the important messages delivered. Its easy to use and has a clean look.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

User Friendly Very good technical support

Cons:

everything is working well with this software

Dewa Ayu I.

Verified reviewer

Hospitality

51-200 employees

Used weekly for less than 2 years

Reviewed October 2020

Thank you for all support

Overall working with KAI has been a good experience. Communicating is effortless and followups timely. Subscribing to KAI has allowed us to be “in touch” with our prospective guests at regular and consistent intervals. We are able and make them aware of what more we have to offer and what options are available to them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

AI has allowed us to be “in touch” with our prospective guests at regular and consistent intervals

Reasons for choosing KAI

Because KAI is easier to use than the others. and of course because of Leo, he explained about KAI products very easily to understand.

Ahmed S.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 6 months

Reviewed October 2020

Taking us to a next level in the arena of digital world

Kai has helped us with an additional hand in speeding up our service in conveying our offers and promotions to our guests. It has helped us to pre-plan customers itinerary prior to Arrival. Given the current pandemic, the online check-in feature of Kai will help us in numerous ways

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, promptness in sending our offers to clients, responsiveness of the interface, easy upselling option for us, preplanned customer itinerary

Cons:

Automatic sending of msgs to guests who are changing rooms or bringing amendments to the booking within the stay period

Irene S.

Verified reviewer

Hospitality

51-200 employees

Used weekly for less than 12 months

Reviewed October 2020

Excellent!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The program allows us to engage with our guests in a more efficient way—better engagement with less administrative work. However, what I like the most with the program is their top-notch customer service. [SENSITIVE CONTENT HIDDEN], is accommodating and knowledgeable. He responds to our inquiry and solves all the problems very quickly.

Cons:

Can't connect with our front office system

Heidi K.

Verified reviewer

Hospitality

201-500 employees

Used weekly for free trial

Reviewed October 2020

Overall experience

Very good. From the free trial given, we can gather much about guest information and easier to communicate with guest as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What i like most about Kai is how easy it is to manage and contact guest directly especially for bookings via OTA. So that hotel may have guest database for promotional purpose in the future. Also, it is very easy to manage the product we want to feature and sell which is very useful to get more revenue

Cons:

the cost :) mostly the software we use range about USD 100-200 except for channel manager

Showing 1 - 6 of 6 Reviews