Totango 2026: Benefits, Features & Pricing

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Overview
User Interface
Popular Alternatives
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Totango

3.8

(32)

Pricing

Pricing available upon request

About Totango

Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer success, adoption, retention and expansion by managing all post-sales activities. It increases the conversion rate by collecting customer information, monitors data for meaningful customer health changes and drives proactive engagement by customer success teams.

Totango’s Spark helps users understand customers’ health scores, usage and status. It helps in the optimization of customer operations using scorecards and communication templates, and also by continuous tests of changing expectations of customers. Totango also offers Zoe, which works in three steps. It accesses the information, creates participation and takes action to benefit the customers.

Totango’s solution partners include SAP, ServiceNow, Salesforce, Slack and Perkville. Its implementation partners include Deloitte, PwC and Satrix Solutions. Its integration partners include Dropbox, Segment and GoodData.

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Our Customer Success Software selection experts can help you in 15 minutes or less.

Totango User Interface

Popular Totango Alternatives

Main Product

Totango

3.8

(32)

Ratings Breakdown

3.68Ease of use
3.58Value for money
3.75Customer support
3.63Functionality

Pricing

Available upon request

Get Price

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4.90Value for money
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4.80Ease of use
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monday CRM

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4.68Ease of use
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Alternative Product

Zendesk Suite

4.4

(4066)

Ratings Breakdown

4.32Ease of use
4.16Value for money
4.26Customer support
4.36Functionality

Pricing

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Totango Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Enterprise

Pricing available upon request

No plan information available

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Totango Features

Popular features found in Customer Success
Customer Engagement
Onboarding
Reporting/Analytics
Usage Tracking/Analytics
More features of Totango
Account Alerts
Account Management
Alerts/Notifications
Campaign Management
Cohort Analysis
Communication Management
Complaint Monitoring
Conversion Tracking
Customer Journey Mapping
Customer Management
Customer Segmentation
Dashboard
Data Integration
Data Visualization
Drip Campaigns
Feedback Management
Health Score
Knowledge Management
Lead Management
Multi-Channel Data Collection
Negative Feedback Management
Predictive Analytics
Product Data Management
Revenue Management
Sentiment Analysis
Survey/Poll Management
Template Management
Win/Loss Analysis

Totango Integrations

Dropbox Business

GoodData

Microsoft Teams

Jira

NetSuite

Salesforce Sales Cloud

See all 12 integrations

Totango User Reviews

Overall Rating

3.8

Ratings Breakdown

22%

56%

Secondary Ratings

Ease of Use

3.7

Value for money

3.6

Customer support

3.8

Functionality

3.6

Verified

Reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Much better Reporting that's saved me time

Totango has helped me stay on top of poor health accounts that need more attention. It's also helped me forecast what accounts I think are renewing, cancelling, upgrading or downgrading. I like being able to see what accounts have been reached out to by support or sales too that way there's no overlap when I reach out.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy reporting/able to make segments on almost everything I need to track. Love the health score because it helps me know where my attention should be for accounts in poor health.

Cons:

There's been a couple times where Totango has done some updates that our team did not like such as the new Tasks not showing all the Icons, rather it's in a drop down.

Verified

Reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Great generally for overall customer health

provides a great general overview of portfolio health

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

very easy to use, gives a great general idea of overall customer health of your portfolio at a glance

Cons:

Of course sometimes its not accurate and the integrations require a lot of tweaking and work to get right. You need a subscription to a 3rd party tool like Zapier for example

Verified

Reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Review source

Reviewed July 2022

Good value for money

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The implementation took long time but overall has almost all functionalities our team needed

Cons:

It is a very comprehensive tool and the materials and explanations, as well as the feature request process could be better

Verified

Reviewer

Computer Software

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Gets the job done

Ratings Breakdown

Ease of use

Functionality

Pros:

Totango has helped us run interesting segment reports of customers and better evaluate their risk levels with the aid of automation.

Cons:

Tons of software updates that don't actually help - make the day to day workflow more complicated. Very difficult to view timeline of conversations - takes way too many clicks.

Verified

Reviewer

Real Estate

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed March 2018

Great tool for Customer Journey Insights

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Totango gave us a lot of different, integrated data points to understand how our interactions were impacting our new and existing customers. The platform was easy to set up and initial use was pretty seamless as we got started.

Cons:

Out of the box functionality is great but you do you have to work with their tech and onboarding team pretty closely when it comes to integrations and customizations of the data views and communciation inputs.

Verified

Reviewer

Computer Software

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

Totango Review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I how easy it is to customize some aspects. I like the ability to create segments. I like the ability to create pins and tags.

Cons:

The health score isn't always a good indication of what the health of the account is.

Verified

Reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Nice monitoring

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good control over my book of business to catch issues.

Cons:

New releases aren’t that smooth and need refinement.

Verified

Reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed June 2018

Very useful for sales teams

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Totango is user-friendly, especially for an overall non-technical user base. The data in Totango allows both the pre- and post-sales teams at my company to better collaborate, have insight into accounts, and overall give me a snapshot of the customer so I can best focus my time.

Cons:

Some of the data can be misleading or incorrect. For example, some clients that show as "green" or "yellow," meaning they are utilizing my product heavily, are not in fact doing so. This is the exception to the norm.

Verified

Reviewer

Management Consulting

11-50 employees

Used daily for free trial

Review source

Reviewed October 2020

Good CS platform that is easy to set up & leverage

Good. My only advice is make sure you read the contract and ask about the onboarding and CS options.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good self-service download demo to implement without any human contact with the company. Simply sign up online. Easy integrations and fairly intuitive.

Cons:

It is pretty intuitive and east to use. I would just read the contact information about what is included and what isn't.

Vendor Response

Thank you for taking the time to give us a review. We value your feedback. Our Community Edition has been designed to be easy and intuitive to set up for new Customer Success Teams. If you need additional functionality or support like extra onboarding, we have both affordable packages and custom pricing options available, please just let us know what you are looking for. Thanks again!

Replied October 2020

Verified

Reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2018

Helpful, relatively easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The health Icon is a great way for sales and customer success reps to keep track of a big book of accounts. The ability to build reports, tier accounts by health and dollar value. Over an easy to use tool that makes working with a lot of customers better!

Cons:

Building a report is not as straightforward as it could be. There is a lot of work internally to customize for our team. Definitely, need a good amount of training to be an expert.

Showing 1 - 10 of 32 Reviews

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