CommunityWFM 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CommunityWFM

5.0

(2)

Pricing

Pricing available upon request

About CommunityWFM

CommunityWFM provides a unique and simplified approach to forecasting and scheduling contact center agents. This solution is suitable for organizations across federal and state government agencies, healthcare, insurance providers, financial services, retail, and technology. CommunityWFM offers two product versions, Enterprise and Essentials.

FUNCTIONALITY:

Emphasizes Automation
Facilitates Collaboration
Prioritizes Ease of Use

KEY SOFTWARE FEATURES

Forecasting
Scheduling
Adherence Monitoring
Intraday Management
Automated Schedule Attendance and Adjustments
Agent Portal
Workforce Management Reporting
Data Targets
Schedule Bidding
Integrations to ACD, HR, and other systems
Mobile Workforce Management App

CommunityWFM Screenshots

CommunityWFM Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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CommunityWFM Features

Popular features found in Workforce Management
Attendance Tracking
Automated Scheduling
Budgeting/Forecasting
Compliance Management
Employee Management
Payroll Management
Performance Management
Reporting/Analytics
Self Service Portal
Skills Tracking
Time Off Management
Timesheet Management
More features of CommunityWFM
Activity Dashboard
Activity Tracking
API
Approval Process Control
Attendance Management
Calendar Management
Clock In/Out
Compliance Tracking
Customizable Reports
Data Import/Export
Document Storage
Drag & Drop
Employee Database
Employee Onboarding
Employee Scheduling
Performance Metrics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reminders
Shift Swapping
Sick Leave Tracking
Third-Party Integrations
Time & Attendance
Time Off Requests
Vacation/Leave Tracking
Variable Workforce
Workflow Management

CommunityWFM Integrations

Avaya UCaaS

Five9

LiveVox

Sinch MessageMedia

Sharpen

See all 9 integrations

CommunityWFM User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used CommunityWFM and would like to share your experience with others?

Carla W.

Verified reviewer

Financial Services

501-1000 employees

Used daily for more than 2 years

Reviewed August 2021

Great interactive tool that provides value for administration and front line agents

CommunityWFM has become a very important part of our Contact Center. It has helped us improve our service metrics, reduce salaries paid with better schedule placement. As an organization we are looking at ways we can continue to grow with the product and use in other areas of the business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of which it all works. I am continuing to utilize more and more features. As an administrator I love the Automated Schedule Attendance Monitor that I use daily - let alone all the other easy to use features. My agents LOVE the mobile app! They can check schedules, put PTO requests in or pick up overtime from anywhere!

Cons:

The challenge my agents have had is in cancelling approved time off - they have to contact my team directly to have it removed. I believe Community has heard our suggestion and has that in an upcoming upgrade.

James B.

Verified reviewer

Health, Wellness and Fitness

501-1000 employees

Used daily for more than 2 years

Reviewed August 2021

Awesome product