SMART 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

SMART

4.5

(18)

Pricing

Starting at $59.00 per month

About SMART

SMART Software is a route planning software designed to help businesses manage relationships with customers, vendors and sales prospects. The platform offers ticketing and technician routing functionalities, which enable managers to track and handle service issues.

Administrators can forecast vault cash, control inventory and manage vehicle maintenance operations on a unified interface. Additionally, SMART Software allows teams to gain insights into work order details including priority level, territory and hours of operation.

Pricing is available on request.

SMART Screenshots

SMART Pricing and Plans

Starting price: $59.00 per month

Free Trial

Free Version

Basic

$59.00

flat rate, per month

No plan information available

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SMART Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of SMART
Accounting Integration
Contract/License Management
CRM
Customer Database
Dispatch Management
Driver Management
File Storage
Inventory Control
Job Management
Live Driver Tracking
Monitoring
Performance Metrics
Reminders
Scheduling
Self Service Portal
Technician Management
Territory Management
Work Order Management

SMART User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

3.9

Value for money

4.4

Customer support

4.9

Functionality

4.3

JoJo W.

Verified reviewer

Retail

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed July 2020

Organized and Optimized

We are not using SMART Software to its fullest, but that which we are using has brought some much needed structure.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The SMART system is easy to use. This is the first time we have a database of our company at our fingertips. The extensive, filterable reporting features give us detailed information on any one company or one device. I didn’t realize what I was missing in our old system until I poked around in the SMART Software. Now, I can address a recurrent issue before it has a serious impact on a site and take measured action rather than scrambling to get a fix in place.

Cons:

I would love to push the boundaries and incorporate some type of back-and-forth communication between the end user placing the Work Order and the Tech handling the issue. There are a lot of times where a simple reset of a machine will get it back working. I would like to be able to update the work order with a comment to the site (reset machine). At site level, I would love some way for them to update the Work Order on their end by sending an additional comment. Or perhaps, a way for the end user to close the Work Order on their end… problem has been resolved.

Reasons for switching to SMART

We were initially looking to get control over our inventory.

Emily G.

Verified reviewer

Primary/ Secondary Education

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

A Teacher Must!

SMART Software is great for every classroom. As a teacher, the ease of creating and editing presentations, and for allowing students to interact and engage with the software, is amazing. I also love being able to save my Notebooks to use later as review! Great software!

Ratings Breakdown

Ease of use

Functionality

Pros:

SMART Software has many powerful interactive presentation tools that make old whiteboards or chalkboards obsolete. It allows users to easily write and edit on top of documents or within the SMART Notebook, and there are even editable games and interactive media for presentations. In addition to that, their updated SMART Learning Online Suite lets users create and edit SMART notebooks online, even letting students join for live virtual sessions.

Cons:

Although the Online Suite has alleviated some of this, the SMART hardware can be very expensive, and requires additional hardware like projectors (and bulbs which are also very expensive). On top of that, several features were recently removed because of Adobe Flash becoming obsolete (interactive timers and multimedia). Many have been replaced, but not all.

Brittanie G.

Verified reviewer

Financial Services

2-10 employees

Used other for less than 6 months

Review source

Reviewed July 2020

Good so far

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very user friendly and the support staff is amazing.

Cons:

The balances aren't up to date. The bank we use needs a swap after 3 adds for cash and there is no way to keep track of the adds and some locations get filled twice weekly and at this time there is not solution how to do two fills in a week for a location.

Vendor Response

Brittanie, Thank you for your review, we appreciate your feedback. There is currently a way to set the system that will accomodate how you are filling. One of our trainers will reach out and show you how to set that up. Please feel free to contact myself or the support team anytime with any further questions. sales@smart.software support@smart.software

Replied July 2020

Donald S.

Entertainment

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

My experience with Smart Software

We have become more profitable and are able do more without adding more people. We have done several acquisitions since 2014 which is when we implemented the Smart software and have added probably 100 locations to the routes without adding collectors. The money check in process is also streamlined saving office personnel time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The elimination of all math errors. Collectors doing the correct splits and not missing or forgetting to charge for expense items such plush expense. Other fees such as machine license fees can be set up to collect on a daily basis which is usually pennies a day and much easier to collect from the location. Once the accounts are set up correctly any collector can substitute for another all the account details are set.

Cons:

They need to do a test on printing all the various reports, some reports do not fit all the columns on one page and you are not always given the options to page set up for scaling, minor issue but does waste paper sometimes

Cindy K.

Verified reviewer

Entertainment

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Midwest Coin Concepts

less human error when collections are being done. we don't experience the problem with numbers being written down incorrectly.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The ability for our route sales people to have zero paperwork and go to complete use of laptops when on location.

Cons:

We don't have to many complaints about this software. Worked very closely with their team with development and changes we wanted to see and they were happy to help us out.

Reasons for switching to SMART

more user friendly software

Donna P.

Verified reviewer

Consumer Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Best Deal Around

We researched a lot of different softwares, and short of programming a custom one, this is hands down the best option for your money. They actually understand the amusement industry and it shows in the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their customer service makes all the hiccups worth it. They are so responsive and helpful with issues arise and are really open to hearing new programming ideas to make the software easier to use and more tailored to our business.

Cons:

Some things aren't as intituve as they should be and some things can get a bit redundant when you are working heavily with the software.

Richard A.

Verified reviewer

Banking

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Smart Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The email reporting, ATM reports and the route distribution . The ease in reviewing printing the loads quickly is very efficient. Reliability!

Cons:

The reporting could be live, importing machines and contacts to routes can be clunky. Live navigation would also be helpful. As just an ATM business their are a lot of features that I don't think are needed.

Reasons for choosing SMART

The sales and support staff.

Lori B.

Verified reviewer

Recreational Facilities and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

User Friendly

The customer service is great and the software is easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User Friendly and has more features than our previous software

Cons:

We are unable to run a piece of our business-we still use our old software for it.

Reasons for choosing SMART

Knew someone that used it and it came highly recommended as well as seeing the demo and liked the software.

Reasons for switching to SMART

What all the program can do and user friendly

Shawn S.

Verified reviewer

Recreational Facilities and Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Smart Software Review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The ability to customize the program to do what you need. The overall ease of the application does not make it too complicated.

Cons:

Sometimes the errors that happen have to be fixed over the internet. Sometimes inconvenient to get internet access or the process takes a while when on the route to fix.

Scott D.

Verified reviewer

Gambling & Casinos

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed August 2020

Revenue Control