Zendesk Talk 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
User Reviews
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Overview

Zendesk Talk

4.6

(20)

Pricing

Pricing available upon request

About Zendesk Talk

Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. Our support engineers collaborate with your internal team to ensure that our voice solution meets your unique needs and integrates seamlessly with your existing system. Users can also access detailed call reports, monitor calls for quality assurance, and record calls for training purposes. Zendesk Talk is sold within the Zendesk Suite. The Suite is available in 5 different plans. Contact Zendesk or view their pricing page to see which option is best for your business.

Zendesk Talk Screenshots

Zendesk Talk Pricing and Plans

Starting price: $49.00

Free Trial

Free Version

Suite Team

$49.00

Plan includes:

Industry-leading ticketing system
Messaging across web, mobile and social
Email, voice, SMS, and live chat support
Help center - SINGLE
AI-powered automated answers - UP TO 50
Reporting and analytics - PREBUILT
Data and file storage - STANDARD
1,000+ apps and integrations - PREBUILT
Robust APIs - STANDARD RATE LIMIT

Suite Growth

$79.00

Plan includes:

Industry-leading ticketing system
Messaging across web, mobile and social
Email, voice, SMS, and live chat support
Help Center - Multiple
AI-powered automated answers - UP TO 100
Reporting and analytics - PREBUILT
Data and File Storage - Intermediate
1,000+ apps and integrations - PREBUILT & CUSTOM
Robust APIs - ADVANCED RATE LIMIT

Suite Professional

$99.00

Plan includes:

Industry-leading ticketing system
Messaging across web, mobile and social
Email, voice, SMS, and live chat support
Help center - MULTIPLE
AI-powered automated answers - UP TO 500
Reporting and analytics - PREBUILT/CUSTOM
Data and File Storage - Intermediate
1,000+ apps and integrations - PREBUILT & CUSTOM
Robust Apis - Advanced Rate Limit

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Zendesk Talk Features

Popular features found in Telephony
Automatic Call Distribution
Caller ID
Call Monitoring
Call Recording
Call Transfer
Computer Telephony Integration
Reporting/Analytics
Voice Mail
VoIP
More features of Zendesk Talk
Automated Routing
Call Center Management
Call Logging
Call Reporting
Call Routing
Call Scripting
Call Tagging
Call Transcription
Chat/Messaging
Contact Management
Customizable Fields
Dashboard
Data Security
Interaction Tracking
IVR
Multi-Channel Communication
Queue Management
Real-Time Monitoring
Reporting & Statistics
SMS Messaging
Support Ticket Management

Zendesk Talk User Reviews

Overall Rating

4.6

Ratings Breakdown

80%

10%

Secondary Ratings

Ease of Use

4.4

Value for money

4.2

Customer support

4.4

Functionality

4.5

Have you used Zendesk Talk and would like to share your experience with others?

Ankit P.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed September 2023

Best way to Improve customer service

Overall experience with Zendesk is perfect it's help us to save time and many benifits are there , I am happy with it .

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been using Zendesk talk over a year , the thing I like to most about it is improving customer service , it helps to handle tickets easily also the calls quality is excellent in Zendesk talk

Cons:

It's good software but it's Admin dashboard is not up to the mark, it can be more good . Reporting as compared to similar software is not good , they can enhance Zendesk talk

Allan Del Cris T.

Verified reviewer

Outsourcing/ Offshoring

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

Honest review with Zendesk

Overall, having the experience to use this software is a wonderful experience. Hopefully, pricing would go down a little because according to our boss, its a bit pricey. But for me who personally use this, the function and service we are looking fora software was provided by this software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used this application for more than a year and I really appreciate the speed of this software. We have integrated our outlook account using this and Zendesk works the same way while ticketing system within the Zendesk itself is running. My organization use this for very long time and I have witness it why. Super useful, easy to navigate, and super reactive to user's action. I like the round robin software integration and sound in notif because in our department, we really need to finish our task urgently as soon as we received it. Easy to communicate.

Cons:

Sometimes, when we are experiencing error, process of resolving the issue took longer than what is expected. I hope resolving technical error can be improve. I also heard from our boss that it's a bit pricey.

Reasons for switching to Zendesk Talk

Much cheaper according to the boss how ever we are missing some feature that Zendesk has and Zendesk is much faster/reactive than monday.com.

Alex W.

Verified reviewer

Education Management

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed February 2025

Zen Desk did the job

A reliable product that did what it needed to for our purposes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was able to work well with our information systems.

Cons:

It took some time to become familiar and proficient with.

Piyush K.

Verified reviewer

Internet

10000+ employees

Used daily for more than 2 years

Review source

Reviewed September 2023

An excellent software.

Overall experience has been more great than expected. this works smoothly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is really good as this solves many problems. In cases of someone needs urgent guidance, this comes in handy. the UI for this is amazingly well. we at our branch can't really work without this. This really is a great call center software.

Cons:

as of now we did not face anything such to be put down as a con. this is a good piece of software and i would suggest you to go for it.

Ramya S.

Verified reviewer

Management Consulting

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2023

Zendesk Talk Review

Overall my experience with Zendesk Talk is excellent. Voice call, SMS, email, and chat support are under one roof which increases the productivity.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zendesk Talk's dashboard is an intuitive and customizable one, it easy to track and manage customer interactions by admins and executives. User can create multi channel to manage different set of customers. Through the features like IVR and smart call routing turn around time for addressing a customer is reduced. Analytics and the MIS report from the dashboard is very informative. Zendesk provides a very good customer support.

Cons:

Zendesk Talk's user interface is simple but the learning curve is high. Based on the internet traffic and peak operational time user may experience minor latency in the dashboard.

Suzanne D.

Verified reviewer

Insurance

10000+ employees

Used daily for more than 2 years

Review source

Reviewed May 2023

Excellent live chat tool

Excellent tool to support internal and external communication resulting in a better customer and user experience all round. Improved shared knowledge and transcripts provide coaching and development of users.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Allows staff who are serving customers in financial institutions to get the instant support required. Using zendesk to ask questions to experts and assist the end user with transcripts for development.

Cons:

Would be good if there were more prominent notifications to alert the user that the system is in use ( to avoid delays in responding to queries ) or reminder prompts to get attention from the user more quickly

Verified

Reviewer

Computer Software

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed September 2023

Simplify work with Zendesk

As per my overall experience considering the advantage Zendesk is best in the market for the users for beginners and advanced level also where it is designed in such way all the users can easily adopt.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. It improves the experience of the user2. Its very easy for implementation and user understanding3. It helps in increasing the productivity4. Helps more in cross channel reporting 5. It helps in tracking the call history also

Cons:

1. Customizing option is less comparing to others2. It is not designed to support any small business or organisation3. UI can be made little customizing

Jia Fretz P.

Verified reviewer

Outsourcing/ Offshoring

51-200 employees

Used daily for less than 2 years

Review source

Reviewed March 2023

Zendesk Talk Feedback

Overall, the best customer support tool I've used is Zendesk. It makes the job of the agents easier and enables my team to fulfill many of the requirements of our customers. Some benefits of adopting Zendesk include the ability to organize views, implement macros and automation, centralize customer operations in one location, and generate reports.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

If you're searching for call center software that will make it simple for you to connect customer conversations across several channels, such as phone, email, chat, text, and social media, Zendesk Talk is a perfect choice.

Cons:

It is challenging to imagine a drawback. I could see that being a problem for some firms since once you start using it, you're not going to move away. After using Zendesk, it could be challenging to move to a different product.

Verified

Reviewer

Leisure, Travel & Tourism

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed October 2023

Makes the talk easy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being a salesperson, this app really helps me in my workflow. It is very easy to use, and it has an intuitive interface, that helps the user to get started.

Cons:

It is not for businesses with a large volume of calls, as a cost can add up very quickly and may become a liability for a business.

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2023

Good customer service support software