Zinc Synapse 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zinc Synapse

4.8

(4)

Pricing

Pricing available upon request

About Zinc Synapse

Zinc Synapse is for security and safety leaders who demand the highest level of control in an unpredictable world. It is a Critical Event Management Platform that helps businesses optimize and automate security and safety operations relating to the safe, compliant, and controlled handling of incidents, critical events, communication, and compliance activities. The software can be configured to support different needs, incorporated into existing operations, and integrated with other systems providing a unified view of risk.

Zinc Synapse enables multiple sets of data to be captured, stored, and analyzed in real-time. With all the modules living under one roof, teams can personalize the solution and help operators control events by proactively identifying vulnerabilities, safeguarding employees, maintaining compliant processes, and streamlining communication.

Using mobile applications field teams are empowered with real-time data and advanced mobile-ready features, enabling them to report incidents, respond to critical events, and conduct tasks, audits, and patrols (with integrated verification).

Zinc Synapse Screenshots

Zinc Synapse Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Zinc Synapse Features

Popular features found in Incident Management
Alerts/Notifications
Audit Trail
Communications Management
Corrective and Preventive Actions (CAPA)
Investigation Management
IT Incident Management
On Call Scheduling
Safety Incident Management
Status Tracking
Ticket Management
Workflow Management
More features of Zinc Synapse
Access Controls/Permissions
Accident Investigation
Action Management
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alarm Management
API
Approval Process Control
Approval Workflow
Audit Management
Authentication
Backup and Recovery
Built-In Database
Business Continuity Exercising
Campus Notifications
Case Management
Case Notes
Chat/Messaging
Collaboration Tools
Communication Management
Compliance Management
Configurable Workflow
Contact Database
Contact Management
Crisis Management
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Management
Data Visualization
Disaster Recovery
Document Management
Document Storage
Email Alerts
Emergency Notification
Event Logs
Event Management
Event Triggered Actions
Evidence Management
Forms Management
Geolocation
Historical Reporting
Incident Management
Incident Reporting
Incident Response Checklists
Inspection Management
Intake Management
Interaction Tracking
Internal Controls Management
Issue Management
IT Risk Management
Legal Risk Management
Location Tracking
Maintenance Scheduling
Mass Notifications
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Language
Multi-Language Alerts
Multi-Location
Offline Access
Operational Risk Management
OSHA Compliance
OSHA Recordkeeping
Plan Development
Predictive Analytics
Progress Tracking
Push Notifications
Quality Control
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Remote Access & Monitoring
Reporting/Analytics
Reporting & Statistics
Reputational Risk Management
Response Management
Risk Alerts
Risk Analysis
Risk Assessment
Risk Management
Risk Reporting
Risk Scoring
Role-Based Permissions
Scheduling
Search/Filter
Secure Data Storage
Security Management
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
SMS Messaging
Subject Profiles
Task Management
Task Scheduling
Templates
Third-Party Integrations
Two-Way Communication
User Management
User Profiles
Version Control
Video Capture
Visitor Tracking
Vulnerability Management
"What If" Scenarios

Zinc Synapse Integrations

Twilio

Google Maps

Zinc Synapse User Reviews

Overall Rating

4.8

Ratings Breakdown

75%

25%

Secondary Ratings

Ease of Use

4.5

Value for money

4.8

Customer support

5.0

Functionality

4.8

Have you used Zinc Synapse and would like to share your experience with others?

David W.

Verified reviewer

Security and Investigations

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

The Zinc team are a blend of technical, data and risk professionals, this is a USP in my view as they truly understand our requirements, the types of users and what the output of the system needs to deliver. From an account management perspective, the team is hands-on, progressive in their thinking and always available to support not only our contract but external initiatives that support the overall ROI of the system. Overall, the user-friendly interface, real-time communication features, and adaptability make SYNAPSE an indispensable critical event management tool for our organisation, digitising our processes and supporting our striving to enhance our overall resilience and response capabilities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SYNAPSE offers an easy-to-use solution to our incident and communication requirements. The platform has successfully been through rigorous and continuous infosec testing due to it operating in a First Responder and Security environment. The platform has enabled multiple organisations and stakeholder groups to be segregated for targeted and secure communication. One of the standout features our users appreciate is the platform's ability to centralise incident data. This consolidation allows for quick and efficient access to critical information, ensuring that responders can make informed decisions promptly. Another noteworthy aspect users often find valuable is the real-time communication capabilities of the incident management platform. The platform facilitates seamless collaboration among stakeholders, enabling instant sharing of updates and important notifications.

Cons:

The previous mobile app did not have on and offline connectivity, however with the release of the new mobile app this issue has been mitigated, as the new mobile app has this functionality, plus a variety of other new features such as geotracking, voice to text, background media upload and a new UX which our users find easy to navigate.

Michael W.

Verified reviewer

Luxury Goods & Jewelry

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

Great industry changing Product.

The overall experience has been seamless from the start of the project planning to the system going live. The Zinc team were, and still are, on hand throughout the process to make sure we are getting the full benefit out of the system. No problem is an issue, and the support team treat all questions or problems with a 1st class service. The training of the system was carried out by a project manager who knows the system and is always available to answer any questions, no matter what the question is. The passion the Zinc team have about the product radiates in their service and friendly approach. The system gives us a Core platform to manage our events, incidents and Risk Management, keeping the whole Operational and Management team informed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When looking for a reporting product, Synapse came out on top. With a vast library of event types and workflows, we were able to work with the Synapse team to create and customize our own workflows to capture all the relevant information we require to approve or deal with an event/Incident. These workflows down to the questions can be restricted to region, venue or access level, and the whole process can make the reporting of events and incidents flow seamlessly. The way the system can create automatic notifications saves time in sending emails, the comment section also keeps an event specific audit trail, with the ability to see all events under one platform makes it easier to analyse and approve an event and deal with any security concerns raised keeping everyone informed. Their ability to integrate with most systems makes us able to bring other systems we use into one system for reporting purposes. The support team from Zinc have been first class and work to resolve any problems as quickly as possible keeping us updated of the process. Synapse is a truly an industry changing platform for all operational and security event and incident reporting.

Cons:

To configure the system can be confusing and if you haven't got a slight knowledge of how to configure software it can be a little daunting, but the support team are always on hand to help out and correct any issues.

Vendor Response

Thank you for sharing your feedback. Glad to see that you are enjoying the platform. As always your feedback and contribution to the evolution of the platform is valued... admin console is on the imminent roadmap 👍

Replied May 2024

adrian s.

Verified reviewer

Retail

10000+ employees

Used daily for less than 2 years

Review source

Reviewed March 2024

Next - Our View

The initial set up of Synapse included 500+ store locations with thousands of colleagues being afforded access to create incidents of a security and Health + Safety nature. The solution sits on every till and back office pc. The likelyhood of a 'failure' of the solution occurring NOT related to Zinc is high. This could be user error or IT issues within our own organisation however on each occasion the Zinc support team are able to triage the potential issue with us and see through to completion. The Zinc team genuinely take interest in us as a business not just another customer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zinc incident reporting is a really easy platform to use. For us the solution is designed to allow LP + H+S incidents to be captured. The alerting functionality supports us totally particularly with critical incidents such as Riddor which are shared across the business in a timely and efficient manner. The Zinc team is very supportive and the use of the service desk portal really effective in helping you track issues

Cons:

The admin portal is complex requiring a high level of training and competency for users to understand how to manage issues on a daily basis. We have over 5000 users within the system. Its imperative 'user profiles' are set up correctly to avoid frustration where users often within the same store have differing experiences. If I could change one aspect from the initial project launch it would be to revisit our user profiles, reducing them in number, to afford consistency across our business.

Reasons for switching to Zinc Synapse

Initially part of a collaborative partnership with NBCS however more recently we now work and are contracted directly with Zinc as an approved supplier to Next.

Vendor Response

The admin console is under development following the recent launch the 'new' version of SYNAPSE last year. This version has incorporated our clients feedback and both the front-end UX and back-end admin console have had the UX enhanced meaning we can mobilise is less that 4 weeks and all areas of the platform are configurable (on a continuous basis)

Replied March 2024

Brett J.

Verified reviewer

Security and Investigations

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Zinc Synapse - Intelligence Portal

Overall I am thoroughly happy with the Zinc Synapse platform. It suits my needs perfectly and the Zinc team is always on hand to provide customer support should it be needed. Zinc Synapse is the most important tool I use and provides the solid foundation for my intelligence collection and reporting.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like Zinc Synapses' all-in-one utility. It provides me with relevant threat intelligence, provides the sources for me to investigate further and assess, and then provides me with a comprehensive, easy to use dissemination tool to send out intelligence reports to clients and operational management instantly. The Location Tracking feature is great and helps narrow down relevant threats by proximity, saving you time from endless scrolling.

Cons:

The only gripe I may have is a user interface issue - While going through lists on the incoming Threat Intelligence tab, once I navigate to a specific threat and then navigate back to the list, it will take me right back to the first page and not the page I was currently on. This may take away some time trying to find my original place, especially if the list updates in that time and fresh threats are loaded.

Vendor Response

Thank you for taking the time to share your feedback with us. We truly value your insights into your experience with our Threat Intelligence Module. We understand the frustration of being redirected to the first page of the list when navigating back to the list after viewing a specific threat. Your observation about the potential time wasted in finding your original place, especially with the possibility of list updates, has been noted. This change is within our new released platform that we are planning to migrate you on to imminently. Enhancing the user experience and efficiency of our platform is always a priority for us, and your input helps guide our development efforts.

Replied April 2024

Showing 1 - 4 of 4 Reviews