SP IT Helpdesk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

SP IT Helpdesk

4.0

(1)

Pricing

Starting at $3,350.00 per year

About SP IT Helpdesk

SP IT Helpdesk by SP Marketplace is an out-of-the-box IT support solution built on Microsoft 365, using SharePoint and Teams to centralize service requests, automate workflows, and enhance productivity. Designed for organizations of all sizes, it helps IT teams streamline support while maximizing their Microsoft 365 investment.

The system features a robust ticketing platform that tracks issues from submission to resolution. Employees can use the MyIT self-service portal to submit tickets, access key documents, and search a built-in knowledge base. IT teams benefit from integrated asset management, change request tracking, and vendor contract management—all in one centralized, easy-to-use platform.

Accessible through SharePoint or Teams, SP IT Helpdesk improves service delivery without the need for third-party tools or complex customizations.

SP IT Helpdesk Screenshots

SP IT Helpdesk Pricing and Plans

Starting price: $3,350.00 per year

Free Trial

Free Version

Basic

$3,350.00

per year

No plan information available

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SP IT Helpdesk Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of SP IT Helpdesk
Access Controls/Permissions
Activity/News Feed
Blogs
Calendar Management
Collaboration Tools
Content Management
Customer Communication
Customizable Forms
Discussions/Forums
Document Management
Employee Portal
Monitoring
Policy Management
Private Network
Search/Filter
Support Ticket Management
Ticket Management

SP IT Helpdesk User Reviews

Overall Rating

4.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.0

Value for money

5.0

Functionality

4.0

Have you used SP IT Helpdesk and would like to share your experience with others?

Verified

Reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2019

SP Intranet - the fastest way for SMEs to get a SharePoint intranet up and running

SP Marketplace Intranet gives you a well designed SharePoint intranet based on industry best practice that is fast to deploy and easy to maintain. Everything is based on the SharePoint platform and is held on your own tenancy. This is a cost-effective intranet solution that will meet the requirements of most SMEs out of the box. If you already have an Office 365 business subscription, you are already paying for SharePoint, so it makes sense to use it for your Intranet - SP Marketplace intranet is the fastest and easiest way to make it happen.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

SP Intranet builds on the Office 365 SharePoint environment. It is pretty much ready to go out of the box, so you save a ton of time building the thing from scratch. It neatly handles permissions so you can control who has access to what without tearing your hair out. If you don't have in house SharePoint developers, this is the fastest way to get a working intranet deployed.

Cons:

It's SharePoint - it's never going to be pretty or the best UX (although this is improving).

Showing 1 - 1 of 1 Reviews