PatientLink Online 2026: Benefits, Features & Pricing

Hello Mandy, Our entire team would like to thank you for your wonderful review of PatientLink - it truly is a pleasure to work with you and your clients! We strive to offer the very best products and service in the industry. We absolutely can build our signature capture and image capture web forms to send as single page or multi-page PDF files, rather than TIFF or other image file types. If any of your forms are sending as TIFF and you prefer PDF, just send us a quick note with those details and we can make updates accordingly. Also, regarding patient reported immunization records: there are times when we may be limited by an EHR as to which specific fields we can send discrete data to. We will gladly speak to the EHR vendor in question and request access for integration to this area of the chart! In the meantime, we can always collect the immunizations, and any other type of patient reported outcome or health data, and send it as discrete data to one of the many other areas of the EHR for which we do have data integration. If you want to explore this data collection project (or any other project for that matter), please let us know. Mandy, we greatly appreciate your review and are so fortunate to have the opportunity to work with you. Thank you! -- Elizabeth Barker, on behalf of the PatientLink team

Replied February 2023

Hope, you've been such a fantastic partner for so many years! Thank you very much for taking the time to write this review! We appreciate you mentioning the add-ons, customizations, changes, etc. We absolutely want to tailor our solution to fit each unique organization and provider needs. Having someone like you on the front lines, presenting those ideas to us when they come up, completely expedites the process for us, so thank you for that! Regarding your comment about pulling reports from the Dashboard, I assume you're referring specifically to the ability to pull a customized contact list from the PM. We agree that this would be a fantastic future enhancement. If the opportunity arises for us to work with your PM vendor to build that, you'll be the first to know! :)

Replied May 2023

Thank you for your feedback and insight, Dr. T. We have been in contact with our primary POC for your organization, and it seems like there were some EHR-side connectivity issues early on, which have since been corrected by your EHR vendor. We completely understand how frustrating that was, and we were glad to see it resolved. As always, any issues you have, (even if they are on the EHR side), you're free to make PatientLink your first call! Just as a reminder, our Support Team is 100% in-house. No need to connect with a call center or submit an online ticket - you can simply call or email us directly, and we'll assist you right away! Thank you again for taking the time to review our product! We look forward to many more years of partnership with your practice! :)

Replied May 2023

Hello Lynn, Our entire team would like to thank you so much for completing a review of PatientLink! We consider it an honor to work with you and your clients and are always glad to help with any requests or needs that arise. I'd like to expound a bit on the cost/time associated with revisions to custom forms. We always do our absolute best to keep the associated costs and timing as low as possible, but it does require the involvement of members from our development and support teams. This process is crucial for safety of patients and the quality of the chart data. I hope this information helps! Thank you again for taking the time out of your busy day to complete the review for PatientLink - we look forward to working with you for many more years to come! -- Elizabeth Barker On behalf of the PatientLink team

Replied February 2023

Thanks for the great review, Jason, we love to hear that feedback! What makes our partnership so successful is our mutual commitment to improvement. Your expertise has been so valuable to us, as it has shaped many of those improvements. Thank you again!

Replied May 2023

Thank you so much for taking the time to review us, Amanda, we greatly appreciate it! Working with your organization has been, and continues to be a pleasure! It's great to hear that the patient provided discrete data in your EHR has been as beneficial as expected. And to your point about the patient scheduling, we have recently developed a Patient Self-Scheduling product! Be looking for its release in early Q3 of this year (2023) :)

Replied May 2023

Ema, thank you for taking time to review our product, and thank you for being such champion for PatientLink! So many of our product enhancements over the last couple years have been a direct result of your insights and recommendations - we can't tell how much we appreciate that level of partnership with our clients! I have no doubt we'll continue to tackle unique workflows together for years to come! :)

Replied May 2023

Thank you for this review, Tracy, we know how busy you are and we appreciate you taking the time! Your organization has provided us with the opportunity to create some custom Ortho specific intake forms over the years, each of which serves to improve our offerings, so thank you for that! And we really appreciate you calling out our customer service and technical staff - we take great pride in our approach to customer service, and it's always nice to hear that your experience has been "excellent" :) Thank you again, and here's to many more years of partnership!!

Replied May 2023

Thank you for taking the time to review us, Frank, we greatly appreciate it! Our partnership has been a long one, and we are grateful for your continued faith in our team! We are also grateful for your insights, as they always help us land on the right solution for each new workflow need presented to us! To your point about continued integration, you are correct! We will absolutely continue to offer new integrations as time goes on. If there's a specific integration you want us to explore, just say the word! :)

Replied May 2023

Good afternoon Ann! Working with you and Dr. S. has been a huge pleasure. We especially appreciate our respective work on the SDOH project. Working one-on-one with you to conceptualize and execute a solution for your SDOH needs has lead to our ability to roll that same functionality out to MANY other users. You're always so knowledgeable and kind - we can't wait to tackle whatever the next project is with you! :)

Replied May 2023