Salesforce and Jira Connector 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Salesforce and Jira Connector

5.0

(14)

Pricing

Pricing available upon request

About Salesforce and Jira Connector

Salesforce and Jira Connector is designed for teams that operate in both Salesforce and Jira and want to eliminate manual data entry between the two platforms. The connector is ideal for customer support, sales, DevOps and product teams who need real-time, accurate visibility across systems. Once connected, teams can sync Jira and Salesforce data in a way that matches their workflows, supporting reliable synchronization of Jira Issues, statuses, comments and attachments. The connector allows linking Jira Issues to any Salesforce object, including both standard and custom objects and supports complex relationships for seamless connection between engineering work and business records.

Peeklogic Jira Connector provides a powerful embedded component within Salesforce, enabling users to work directly with Jira Issues without leaving Salesforce. Users can view, create, edit, link and comment on Jira Issues, manage Sub-Tasks and Linked Issues, review Activity History, manage Jira Watchers and search for issues by Fix Versions. This reduces context switching and keeps non-technical teams aligned with development progress. For automation-focused teams, the connector includes Apex Actions f...

Salesforce and Jira Connector Screenshots

Salesforce and Jira Connector Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pro

Pricing available upon request

Plan includes:

Real-Time Bi-Directional Sync. Instantly syncs changes (Status, Fields, Comments) from Jira back to Salesforce. Requires "Authentication to Salesforce".
Advanced Issue Views. View Sub-Tasks, Linked Issues, and Activity History tabs inside the component.
Manage Watchers. Add/Remove Jira Watchers directly from the Salesforce UI.
Search by Version. Advanced search to filter/link Issues by Fix Version.
Advanced Mapping & Logic. Support for Record Type Mapping, flow variables mapping, and sync triggered by Jira updates.
Bi-Directional Collaboration. Sync Jira comments/files back to Salesforce. Control visibility (Public/Internal) and handle @mentions.
Jira Service Management. Native support for Service Requests, Portals, and Request Types.
Jira Assets (Insight). Sync Jira Assets (CMDB) objects to Salesforce.
Email-to-Case. Sync emails from Salesforce Cases directly to Jira comments.

Free

$0.00

flat rate

Plan includes:

One-Way Sync (SF → Jira). Create and Update Jira Issues manually from Salesforce.
Interactive LWC Component. View, Create, and Link Jira Issues directly from Salesforce record pages.
Flow Actions (Outbound). Basic actions to Create/Update Jira Issues via Salesforce Flow.
Comments (Outbound). Post comments to Jira from Salesforce.

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Salesforce and Jira Connector Features

Popular features found in Integration
API
Configurable Workflow
Dashboard
Data Connectors
Data Extraction
Data Import/Export
Data Management
Multiple Data Sources
Reporting/Analytics
Third-Party Integrations
Web Services
Workflow Management
More features of Salesforce and Jira Connector
Access Controls/Permissions
Activity Tracking
AI Copilot
Alerts/Escalation
Application Management
Automated Scheduling
Data Aggregation and Publishing
Database Support
Data Capture and Transfer
Data Mapping
Data Storage Management
Data Synchronization
Data Visualization
Data Warehouse
Document Management
Drag & Drop
ETL
Event Logs
Generative AI
Integrations Management
Metadata Management
Mobile Access
Monitoring
Pre-built Connectors
Real-Time Data
Real-Time Reporting
Real-Time Updates
Search/Filter
SSL Security
Transaction Management
Widgets

Salesforce and Jira Connector Integrations

Jira

JIRA Service Management

Salesforce Service Cloud

Salesforce for Travel & Hospitality

Salesforce.org Nonprofit Cloud

Salesforce for Transportation & Logistics

See all 9 integrations

Salesforce and Jira Connector User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

4.8

Functionality

4.9

Have you used Salesforce and Jira Connector and would like to share your experience with others?

Verified

Reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2022

Workflows made Easy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best is that it is available in the AppExchange in Salesforce so you don't need to look for it. It has 2 ways synchronization and allows for automated workflows.

Cons:

Besides Jira being a little difficult for first-time users once you get to understand it it will make Project Management workflows a breeze.

Reasons for choosing Salesforce and Jira Connector

As we were already using Salesforce and had invested heavily on the platform finding an connector to streamline our workflows into Projects was a plus.

Jai G.

Verified reviewer

E-Learning

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Amazing Product

Ratings Breakdown

Ease of use

Functionality

Pros:

What I love most is how it creates a single source of truth; our support agents can see live Jira updates right inside Salesforce, which means they aren't constantly Slack-ing developers for status reports on bugs. The automated syncing is incredibly reliable, and being able to link specific cases to engineering tickets ensures that nothing falls through the cracks, allowing us to give customers much more accurate timelines.

Cons:

The configuration can be a bit intimidating if you aren't a seasoned admin; there are a lot of permissions to toggle.

Stella G.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed January 2026

Easy installation

I have a positive experience in the overall meeting that was conducted with the girl that helped us with the installation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it was easy to install and the team that helped us was friendly and patient so in overall it was a good cooperation

Cons:

nothing negative in my experience, for the moment it seems to be working fine and users have started testing it

Jonathan W.

Verified reviewer

Utilities

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed January 2026

Great quick win for our teams

quick and easy to get rolling. Lot's of opportunity for expanded integration and functionality. Peeklogic team was great to work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to do the initial set up and deployment. Lots of options to add on layouts and filter by projects to specific objects in Salesforce ie. limiting the Jira projects that can be selected through the Case object.

Cons:

With lots of flexibility in the integration, there is a lot of options and settings needed to go the next step with the product. It can require a good amount of set up to get an indepth integration.

Manisha J.

Verified reviewer

E-Learning

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Seamless Integration

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Intuitive design and flexibility to achieve anything. Simple to set up and very dependable. Salesforce and Jira data in sync and helps our teams stay on the same page.

Cons:

NA. Salesforce and Jira Connector has been a smooth journey to configure projects and achieve measurable results.

Pranay G.

Verified reviewer

E-Learning

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Simple and easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The connector is extremely easy to set up and works very well. Support is also very responsive and helps with issues promptly.

Cons:

The connector does not have a lot of customization options and so you might need to reach out to their support for a use case that the connector doesn't support.

Ashutosh A.

Verified reviewer

E-Learning

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Great tool for SF <> JIRA

Overall the experience has been great.. The peeklogic team really helped do the setup and are always available in case we have any concerns.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Does the job,, using it for creating and linking jira's to cases in salesforce and works flawlessly for us..

Abhay D.

Verified reviewer

Computer Software

501-1000 employees

Used weekly for less than 12 months

Review source

Reviewed January 2026

Seamless Integration Between Salesforce and Jira

Overall, the Salesforce–Jira Connector is a powerful and valuable integration tool. It significantly enhances cross-team collaboration by keeping Salesforce and Jira in sync, improving transparency and operational efficiency. Once configured correctly, it works reliably and adds strong value to organizations using both platforms.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Provides a reliable and efficient way to connect Salesforce with Jira Allows Jira issues and user stories to be directly linked to Salesforce records Improves visibility and traceability between sales, support, and development teams Reduces manual effort and improves collaboration across teams

Cons:

Initial setup and configuration can be complex Requires careful field mapping and permission management Troubleshooting integration issues may require technical expertise

Adria B.

Verified reviewer

Renewables & Environment

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed January 2026

Great product for our team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use with displaying Jira in Salesforce and customizations with the downloadable integration between the two platforms.

Sahil P.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed January 2026

Bridging Salesforce and Jira Effectively

Overall, the experience has been very good. The connector is effective, easy to use once configured, and adds real value by keeping Salesforce and Jira in sync.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tool is incredibly easy to use and exceptionally intuitive, making it effortless for both new and experienced users to get started quickly and navigate seamlessly. Its clean, user-friendly interface ensures that all tasks can be completed efficiently, without confusion or unnecessary steps

Cons:

There wasn’t anything major, but improving the documentation and simplifying configuration would make the experience even better

Showing 1 - 10 of 14 Reviews

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