Tactful AI 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Tactful AI

5.0

(2)

Pricing

Starting at £29.00 per month

About Tactful AI

Tactful is an omnichannel customer service platform leveraged by artificial intelligence. It integrates digital channels such as chat, email, and social media. The platform's conversational customer service capabilities aim to enhance engagement across all channels, providing personalized experiences.

The platform offers personalized and automated customer support with self-service options. Customers can resolve issues independently, which can manage wait times. Tactful also integrates with various applications through customizations, allowing businesses to personalize service and handle productivity.

Tactful AI Screenshots

Tactful AI Pricing and Plans

Starting price: £29.00 per month

Free Trial

Free Version

Tactful Engage

£29.00

per user, per month

Plan includes:

Unified Inbox
Customer 360 View
Supervisor Desktop
Reports
Integrations & API Access
Voice, Web, Email & Social Channels
Advanced Routing
Multi-Brand Support
Advanced Automation
Extended Data Retention

Tactful Automate

£99.00

usage based, per month

No plan information available

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Tactful AI Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Tactful AI
API
Automated Responses
Chatbot
Customer Communication
Customer Database
Customer Support
Customizable Branding
Customizable Fields
Data Import/Export
Email Templates
Interaction Tracking
Knowledge Base Management
Natural Language Processing
Performance Metrics
Personalization
Prioritization
Real-Time Chat
Secure Data Storage
Single Sign On
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third-Party Integrations
Ticket Management

Tactful AI Integrations

Zapier

Avaya UCaaS

HubSpot Marketing Hub

Freshdesk Omni

Zendesk Sunshine

Messenger

See all 42 integrations

Tactful AI User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used Tactful AI and would like to share your experience with others?

Thomas D.

Verified reviewer

Management Consulting

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed April 2025

Better and streamlined client communication

I am very satisfied and also like the personal and proactive support of the team at Tactful. I like the AI powered chatwidget.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's fast, has a clear overview and supports all sorts of communication channels. We use it for both support and general inquiries.

Cons:

There is nothing that I don't like.

Vendor Response

Thank you so much, Thomas, for your thoughtful feedback! It truly means a lot to us and inspires our team to enhance the platform even further, ensuring you achieve the best possible outcomes for your business.

Replied April 2025

Gestione P.

Verified reviewer

Maritime

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Assertive Approach for Csutomer Help