Upsy 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Upsy

3.7

(9)

Pricing

Starting at €290.00 per month

About Upsy

Upsy is a cloud-based and AI-enabled shopping assistant for small and midsize enterprises across the retail industry. The platform helps optimize sales, conversion rate and average order value. It also helps automate customer service through FAQs and chatbots.

Upsy helps retailers manage their eCommerce websites and online customers. It enables customers and shoppers to choose the right pick. The tool also helps notify customers about the latest deals and suggest the best product matches.

Upsy Screenshots

Upsy Pricing and Plans

Starting price: €290.00 per month

Free Trial

Free Version

Tier 1

€290.00

flat rate, per month

No plan information available

Tier 2

€390.00

flat rate, per month

No plan information available

Tier 3

€485.00

flat rate, per month

No plan information available

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Upsy Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Upsy
AI Copilot
Alerts/Notifications
Autoresponders
Behavioral Targeting
Behavior Tracking
Catalog Management
Chatbot
Customer Accounts
Customer Database
Customer History
Customer Profiles
Customer Segmentation
Customizable Templates
Discount Management
Drag & Drop
Electronic Payments
Engagement Tracking
Inventory Management
Inventory Tracking
Live Chat
Mobile Access
Mobile App
Multi-Location
Order Management
Performance Metrics
Product Recommendations
Product Search
Recommendations
Sales Order Management
Search/Filter
Shipping Management
Shopping Cart
Templates
Website Management
Website Personalization

Upsy User Reviews

Overall Rating

3.7

Ratings Breakdown

11%

67%

11%

Secondary Ratings

Ease of Use

4.4

Value for money

3.5

Customer support

4.5

Functionality

3.8

Have you used Upsy and would like to share your experience with others?

Tomi K.

Verified reviewer

Retail

2-10 employees

Used weekly for less than 12 months

Reviewed December 2023

Professional Upselling for Your Online Store

Overall, we are very satisfied with the performance of the application and the results it has delivered. Despite the service being costly, I believe the added value it provides justifies the price.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customization and Algorithm-Based Upselling. Truly beneficial for the majority of users helping them to find the additional products to buy. Best part obviosly is that Upsy boost's webshop conversion rates and average order values.

Cons:

Some areas still need improvement, but Upsy is constantly evolving, and desired features will surely be included in future updates.

Reasons for choosing Upsy

Because Upsy combines both customer service and upselling in the same application.

Heidi H.

Verified reviewer

Sporting Goods

2-10 employees

Used daily for more than 2 years

Reviewed December 2023

Getting better all the time!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the development of the product. The Upsy team takes customers' feedback into consideration and they are making the Shopping Helper better and better. And the focus is on end-customer activity so that conversion rate will increase - and that's the way it should be. The customer service is working really nicely and the Upsy Shopping Helper helps also our customer service a lot - we are saving time because we can guide our customers in other ways than only chatting to us. And when the Shopping Helper and our chat are integrated, it's a really nicely working combination. Thank you for your effort on helping e-commerce entrepreneurs and companies!

Cons:

We didn't get enough efficiency in the early days. But now when Upsy has been improving a lot that makes a difference. It would be great to have more features on how to present products and categories in Shopping Helper and how to get the customer to engage with the Helper even more.

Eemil M.

Verified reviewer

Sporting Goods

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed September 2024

Big promises

The application seemed promising during the sales meeting, but the promises didn’t meet expectations. Perhaps the app just wasn’t suited for our online store, but overall, the trial period left a very bad impression, which is why I cannot recommend it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The sales pitch was good, and additionally, the developers were friendly.

Cons:

We were disappointed with the trial period of the application. The analytics results were nowhere near the promises, and the data was practically unusable. The application felt unfinished, and the sales promises were met at less than a third. Upsy users' average purchases were weaker, and on top of that, the Widget wasn’t properly customizable. After the A/B testing, we were presented with data that didn’t match the online store’s sales at all. Additionally, customer service was poor, and the main priority seemed to be getting the customer’s money.

Vladimir T.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Reviewed December 2023

Upsy driving our growth

The products suggestions work really well considering that we have tens of thousands of products

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Product suggestions, they help us increase average order value

Cons:

It can deter some mobile users, people who do not find Upsy helpful can be annoyed

Jyrki P.

Verified reviewer

Apparel & Fashion

2-10 employees

Used daily for less than 6 months

Reviewed December 2023

Upsy Shopping for better customers service and sales

Very good and profitable product, which increased our sales over 10 %.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy and reliable deployment. Exceptional customer service. Upsy acts like an digital sales person in our web shop 24/7/365.

Cons:

There are some minor statistics errors. I'd like to have some more options for customization.

Reasons for choosing Upsy

Better customer service experience and good price.

Johanna L.

Verified reviewer

Electrical/ Electronic Manufacturing

2-10 employees

Used weekly for less than 12 months

Reviewed February 2024

It has been better that I thought

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product shows promise, and I do appreciate the Upsy team's effort to integrate customer feedback into improving the Shopping Helper. There's a clear intention to boost conversion rates by focusing on end-customer activity, which is commendable, though the impact could be more pronounced. I especially like the most asked questions at check out.

Cons:

However, we often resort to direct chats for more complex customer queries. The integration of the Shopping Helper with our chat system is beneficial, enhancing our customer service experience. While the service comes at a high cost, the value it adds is noticeable, justifying the expense to an extent. It's a solid product that has contributed to a some sales increase.

Jaakko J.

Verified reviewer

Consumer Goods

Self-Employed

Used daily for less than 6 months

Reviewed December 2023

Easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The app was easy to install, pretty much everything was done by Upsy. We have used the Shopping Helper for about a month now and the early results look promising.

Cons:

Price of the service is in higher end compared to many apps being offered in e.g. Shopify shop. However the Shopping helper seems sophisticated and comes with a service, which reduces our need to manually spend time was a deciding factor to us.

Henri R.

Verified reviewer

Furniture

2-10 employees

Used weekly for less than 2 years

Reviewed December 2023

Upsy is used in the online store