Tikit by Cireson 2026: Benefits, Features & Pricing

Wondering if Tikit by Cireson is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Tikit by Cireson

5.0

(2)

Pricing

Starting at $26.00 per year

About Tikit by Cireson

Tikit by Cireson is an IT Service Management platform designed to work within Microsoft Teams. It supports IT departments and other business units such as HR, Facilities, Marketing, and Accounting, allowing each to manage their own service desk with tailored workflows. The platform is built to align with industry-standard service management practices while leveraging Microsoft technologies.

It includes AI-powered capabilities that use OpenAI on Azure to provide quick and accurate responses to common inquiries. Native integration with Microsoft Entra enables single sign-on functionality, while Intune supports device management, helping agents access user details and troubleshoot devices efficiently. Features include custom forms for collecting information during ticket creation, predefined workflows for ticket lifecycle management, and tools for collaboration to keep stakeholders informed during issue resolution.

Reporting capabilities are available through Power BI and Excel, offering customizable dashboards to monitor performance metrics and analyze trends. The platform adheres to ITIL framework standards, supporting processes such as incident management, service requests, and c...

Tikit by Cireson Screenshots

Tikit by Cireson Pricing and Plans

Starting price: $26.00 per year

Free Trial

Free Version

Microsoft Teams Ticketing

$26.00

per user, per year

No plan information available

Microsoft 365 Service Desk

$39.00

per user, per year

No plan information available

Microsoft 365 ITSM

$49.00

per user, per year

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Tikit by Cireson Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Tikit by Cireson
Activity Tracking
AI Copilot
Analytics
API
Change Management
Chatbot
Chat/Messaging
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard Creation
Data Import/Export
Email Management
Email Templates
Incident Management
Knowledge Base Management
Mobile App
Performance Metrics
Personalization
Prioritization
Real-Time Chat
Reporting & Statistics
Secure Data Storage
Service Catalog
Single Sign On
Support Ticket Management
Surveys & Feedback
Third-Party Integrations
Ticket Management

Tikit by Cireson Integrations

Microsoft Teams

Microsoft 365

Power Automate Monitor

Tikit by Cireson User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

4.5

Functionality

5.0

Have you used Tikit by Cireson and would like to share your experience with others?

Chad K.

Verified reviewer

Wholesale

51-200 employees

Used daily for less than 6 months

Review source

Reviewed August 2025

Tikit is a low-cost, high-feature desktop support staff alternative. Quick to implement.

New customer but a quick fan. From knowledgeable staff at Cireson to a solution that makes my life simpler and my employees happier, it's a win-win. I always like to implement tools that make good sense for our company and I feel this is just a home run. I'm just upset it took me so long to find it (look for it). I should have searched sooner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The time to implement was very short. Live teams assistance was not only available but recommended to show how to use Tikit. The help provided was wonderful. Video tutorials are short and succinct and available to come back to later. The value for the price point was well within our budget, and so worth it that we upgraded to the highest package within the hour of on-boarding it. The default settings were out-of-the-box ready. Tweaking things is simple to customize. I consider Tikit to be my Desktop Support Employee.

Cons:

Sometimes viewing the full comments/ticket attachments, etc. are not available on Teams App. I have to go to the Web App. I prefer the web app anyway, so for me it's not a huge con. Just something that might be handy if at all possible.

Reasons for choosing Tikit by Cireson

Most are too expensive or not enough support to warrant such a purchase/move. Tikit had everything I wanted, with support, as a reasonable price.

Reasons for switching to Tikit by Cireson

I was having issues upgrading, integrating add-ons like LDAP and Microsoft OAuth2. Their tool worked ok for us but as we grow, we need something better.

Moses P.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 12 months

Reviewed July 2024

Quick implementation, elegantly simple