Ace Peak Cloud CX 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Ace Peak Cloud CX

5.0

(1)

Pricing

Starting at $26.00 per month

About Ace Peak Cloud CX

Ace peak Cloud CX is a communication solution that centralizes customer service operations on a unified platform. It serves businesses of various sizes across industries such as eCommerce, financial services, hospitality, insurance, manufacturing, recruitment, and travel.

The platform includes call distribution, cloud IVR, and automatic call routing to streamline operations. It offers real-time monitoring, call recording, quality assurance, and performance analytics to track customer interactions. Multiple communication channels such as voice, chat, email, and SMS are integrated into a single interface for consistent customer experiences.

AI-powered automation personalizes customer interactions and reduces agent workload. Ace peak Cloud CX supports international calling and both conventional and VoIP voice services through a network of global carriers. Agents can work remotely with access to necessary tools and customer information, enhancing productivity and flexibility.

Ace Peak Cloud CX Screenshots

Ace Peak Cloud CX Pricing and Plans

Starting price: $26.00 per month

Free Trial

Free Version

Standard Plan

$26.00

per user, per month

Plan includes:

Unlimited domestic calling
SMS and MMS
IVR
Google, Microsoft integrations
Single sign-on
Visual voicemail
Real-time Quality of Service (QoS) Analytics
Unlimited AI-powered video meetings, up to 100 participants
AI video meeting transcription, summaries, and insights
Developer platform, custom integrations, access to APIs

Business Plan

$30.00

per user, per month

Plan includes:

Auto call recording
Advanced call monitoring and handling
Multi-site management
Unlimited internet fax
CRM integrations (Salesforce, Hubspot, and 300+ apps)
Adoption and usage analytics with 6 months of storage
Archiver for cloud storage back-up
Custom roles and permissions

Enterprise Plan

$36.00

per user, per month

Plan includes:

Customizable business analytics with 12 months of storage
Unlimited AI-powered video meetings, up to 200 participants
Device analytics and alerts
Unlimited storage for files and recordings

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Ace Peak Cloud CX Features

Popular features found in Contact Center
Agent Interface
Chatbot
Computer Telephony Integration
Queue Management
More features of Ace Peak Cloud CX
Automated Routing
Call Recording
Call Routing
CRM
IVR
Monitoring
Multi-Channel Communication
Real-Time Analytics
Real-Time Monitoring
Reporting/Analytics

Ace Peak Cloud CX Integrations

Pipedrive

Freshdesk

Zoho Desk

Slack

HubSpot CRM

Ace Peak Cloud CX User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

Have you used Ace Peak Cloud CX and would like to share your experience with others?

Verified

Reviewer

Telecommunications

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed December 2025

Reliable UCaaS platform with useful CX features

Acepeak has been dependable for call center operations and daily workflows. The communication quality is consistent, and it scales well as our needs grow.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Clear call quality and stable call routing 2. Easy to use with helpful call management tools 3. Responsive customer support 4. Good value for money

Cons:

1. Advanced features require some onboarding 2. Minor bugs early on, but quickly resolved by support

Showing 1 - 1 of 1 Reviews