Smiddle Omnichannel 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Smiddle Omnichannel

5.0

(1)

Pricing

Pricing available upon request

About Smiddle Omnichannel

Smiddle Omnichannel is a software solution that enables messaging between a company's clients, users of instant messaging services and online chat, and contact center agents. This solution integrates various communication channels, such as calls, chats, video, and file transfers, into a single contact center operator interface. Smiddle Omnichannel caters to companies that aim to offer their customers a seamless and convenient communication experience across multiple platforms.

The solution offers several key features. It can reduce costs by automating the processing of messages through chatbots and visual IVR menus. Smiddle Omnichannel also saves the entire history of communication with the client, providing convenient search and viewing capabilities. Additionally, the software allows for online meetings with clients through video calls, enabling eye contact and emotional assessment, which can be beneficial for establishing stronger relationships.

Smiddle Omnichannel provides businesses with unified and complete statistics across all communication channels within the familiar contact center reporting module. This feature allows companies to gain a comprehensive understanding of t...

Smiddle Omnichannel Screenshots

Smiddle Omnichannel Pricing and Plans

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Smiddle Omnichannel Features

Popular features found in Contact Center
Agent Interface
Chatbot
Computer Telephony Integration
Queue Management
More features of Smiddle Omnichannel
Activity Dashboard
Alerts/Notifications
API
Automated Routing
Automatic Call Distribution
Call Center Management
Caller ID
Call Recording
Call Routing
Call Scripting
Call Transfer
Chat/Messaging
Collaboration Tools
CRM
Customer History
IVR
Live Chat
Multi-Channel Communication
Reporting/Analytics
Reporting & Statistics
Social Media Integration
Third-Party Integrations

Smiddle Omnichannel User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used Smiddle Omnichannel and would like to share your experience with others?

Dmytro L.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Smiddle Omnichannel Messenger Connector is an effective and reliable technical solution

In the process of cooperation, Smiddle has established itself as a reliable partner and team with high technical and communication skills. The company's work style is - creativity and flexibility in solving complex technical issues. The deep professional knowledge of the development team allows implementing the desired solutions. Smiddle's contribution to the comprehensive training of our customer’s it-team is also positively evaluated. It should be noted that the project was completed in time, and all the issues were quickly resolved, which indicates a high level of customer support at Smiddle.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Smiddle Omnichannel Messenger Connector is able to serve customer requests through popular instant messengers: Viber, Facebook, Telegram, chat on the Bank’s website. The peculiarity of the solution is that all calls from customers go to a single service channel - Cisco Finesse, which greatly facilitates the work of agent. Implementation of a chat bot in the Bank helped to service typical customer requests in an automatic mode, without the participation of agents, which positively affected on the efficiency and reduced the workload of the Contact Center. Using API interfaces, Smiddle software products were integrated with the Bank's systems, which made it possible to serve not only anonymous, but also identified customer requests with personalized information, check balances and look for the nearest ATMs and branches. This significantly increased customer satisfaction with the provided services and increased their interest in alternative service channels.

Cons:

An automated assessment of the quality of service for agents would be a great improvement.

Vendor Response

Thanks! Nothing makes us happier than customer success stories. It's an absolute pleasure to support your business and to see the results in action.

Replied February 2023

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