MCUBE 2026: Benefits, Features & Pricing

MCUBE is a cloud-based contact center Solution that assists businesses in enhancing their customer service. It is suitable for businesses across various sectors aiming to refine their sales, marketing, and customer relationship management processes. This platform offers several features that can transform customer interactions. It offers live call tracking, which allows for the real-time monitoring of all incoming and outgoing calls. This feature collects important data such as call duration and information exchanged during calls, providing insights to refine service and campaigns.

MCUBE also provides various call distribution techniques. These include sequential, weighted, priority, and parallel routing, which help in the efficient distribution of calls to available agents. Another feature is call reporting and analytics, which provides insight into metrics such as call volume and wait times. This helps businesses understand their contact center performance and the effectiveness of their communication, highlighting areas that may need improvement.