tryvium 2026: Benefits, Features & Pricing

Tryvium is a cloud-based contact center AI platform designed to enhance customer support operations through automation and tools for agents. It is built for enterprise organizations aiming to streamline customer service while utilizing Microsoft Teams infrastructure. Businesses use Tryvium to optimize support processes, manage ticket volumes, and provide efficient service.

The platform includes an agent console within Microsoft Teams, enabling chat, voice, and video support without switching applications. Agents have access to a complete customer view, real-time language translation, and AI-based assistance that offers relevant knowledge base information during interactions. An intelligent routing system evaluates queries based on priority, intent, and sentiment to connect customers with the appropriate agent. tryvium offers a conversational virtual assistant that manages routine inquiries and reduces the need for agent involvement in repetitive tasks.

Supervisors can monitor performance metrics and identify trends using real-time analytics and monitoring tools to address potential issues early. The platform supports workflows by integrating with various IT service management sys...