HCL BigFix Service Management 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

HCL BigFix Service Management

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Pricing

Pricing available upon request

About HCL BigFix Service Management

HCL BigFix Service Management is an AI-powered enterprise service management platform that streamlines incident, request, problem, change, and asset management through no-code workflows for fast, user-friendly onboarding.

The platform leverages intelligent automation, AI-driven insights, and seamless third-party integrations to improve operational efficiency, reduce costs, and elevate overall service management maturity. It also offers advanced security, anytime-anywhere accessibility, and scalability to support organizations of all sizes.

With built-in risk analysis and mitigation capabilities, HCL BigFix Service Management ensures strong governance and control. Its secure multi-tenancy architecture is purpose-built for shared hosting and multi-cloud environments, delivering robust data segregation across tenants, processes, configurations, transactions and support teams, making it well suited for both enterprises and Managed Service Providers (MSPs).

HCL BigFix Service Management Screenshots

HCL BigFix Service Management Pricing and Plans

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HCL BigFix Service Management Features

Popular features found in ITSM
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Configuration Management
Contract/License Management
Knowledge Base Management
Release Management
Service Catalog
Service Level Agreement (SLA) Management
Support Ticket Management
More features of HCL BigFix Service Management
Activity Dashboard
Change Management
Chat/Messaging
Dashboard Creation
Help Desk Management
Incident Management
Problem Management
Remote Access & Monitoring
Reporting & Statistics
Third-Party Integrations
Workflow Management