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Boxly

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Overview
Reviews

Boxly 2026: Benefits, Features & Pricing

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  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Boxly
Boxly
4.8
(27)

Pricing

Starting at £97.00 per month

About Boxly

Boxly is a cloud-based software that helps businesses manage their leads. It consolidates leads from various sources like websites, social media, and more into a single, easy-to-use inbox. The software caters to a range of industries, including dental practices, cosmetic clinics, hotels, wedding venues, restaurants, golf clubs, and real estate.

Boxly's key features include an AI-powered lead manager that automates repetitive tasks. This includes assigning leads, sending follow-up reminders, and moving leads through the sales pipeline. The software also offers customizable automated workflows to deliver services smoothly. It provides comprehensive reporting on leads, sales, marketing sources, and team performance. Additionally, Boxly's website chatbot engages visitors, captures leads, and qualifies them.

Designed with simplicity in mind, Boxly replaces complicated CRMs and spreadsheets. This makes it easier for businesses to handle leads, improve customer experiences, and increase sales. The software integrates with various lead channels, offers ready-to-use reply templates, and provides a mobile app to help businesses stay on top of leads.

Boxly Screenshots

0
0

Boxly Pricing and Plans

Starting price: £97.00 per month
Free Trial
Free Version

Starter

£97.00

flat rate, per month

Plan includes:

  • Unlimited users
  • Unlimited AI Lead Labelling
  • Unlimited AI Lead Routing
  • Unlimited Leads
  • Unlimited channel connections
  • Multi channel lead inbox
  • Unlimited Lead Boxes (Pipelines)
  • Lead Reporting
  • Task management
  • Standard channel auto replies
Read More

Grow

£197.00

flat rate, per month

Plan includes:

  • Unlimited users
  • Unlimited AI Lead Labelling
  • Unlimited AI Lead Routing
  • Unlimited Leads
  • Unlimited channel connections
  • Multi channel lead inbox
  • Unlimited Lead Boxes (Pipelines)
  • Lead Reporting
  • Task management
  • Standard channel auto replies
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Boxly Features

  • Popular features found in Lead Management
    Campaign Management
    Contact Management
    CRM
    Lead Capture
    Lead Segmentation
    Prospecting Tools
    Reporting/Analytics
    Task Management
    Workflow Management
  • More features of Boxly
    Alerts/Notifications
    Customizable Fields
    Drag & Drop
    Email Tracking
    For Sales Teams/Organizations
    Interaction Tracking
    Lead Distribution
    Lead Generation
    Lead Nurturing
    Lead Qualification
    Monitoring
    Pipeline Management
    Real-Time Data
    Reminders
    Sales Reports
    Social Media Integration
    Web Forms

Boxly Integrations

CareStack
CareStack
WhatsApp
WhatsApp
Gmail
Gmail
Unbounce
Unbounce
EnquiryBot
EnquiryBot
Typeform
Typeform

See all 11 integrations

Boxly User Reviews

Overall Rating

4.8

Ratings Breakdown

5

81%

4

19%

3

0%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.8

Functionality

4.7

CT

Clare T.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 6 months

Reviewed December 2025

Make the change

5

Very delighted with Boxly all our enquiries in one place from our socials, emails and whatsapp, very easy to use, no leads lost or misplaced, picks everything up from dentally will be great to see the financial benefits in due course regards to our marketing. [sensitive content hidden] is most helpful and full of energy really east to speak with and most importantly very friendly. Highly recommended after using several CRM systems.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Lead Management and Customer Support from [sensitive content hidden] was exceptional service. Vey easy to use and straight forward, great value for money.
Cons:
Nothing at present, still coming to grips, the training provided was excellent and we are able to review all the training taken place at our own leisure.

Reasons for switching to Boxly

boxly has more to offer and less moving about different apps, easier to intergrate from dentally

Vendor Response

Hi Clare, Thank you so much for sharing your experience with Boxly, we really appreciate you taking the time! We’re thrilled to hear that Boxly has made managing all your enquiries from socials, emails, and WhatsApp so easy and that no leads are lost or misplaced. It’s wonderful to know the training has been helpful and accessible at your own pace, and that our team has been supportive along the way. We also appreciate your feedback on the integration with Dentally, our goal is to make your workflow as seamless as possible, so it’s great to hear that’s coming through in your experience. We’re really glad to have you aboard and look forward to supporting your practice as you continue to grow and see the benefits of your marketing efforts.

Replied January 2026

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JD

James D.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Reviewed October 2024

Fits right in to our medical practice

5

I've really enjoyed seeing boxly grow. The AI features are nifty and the team is very responsive. We're finding our sales pipeline is much smoother and has more oversight than when we were relying on manually looking at calls and emails.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
4
Functionality
icon
Pros:
I love the integration between boxly and enquirybot - this has began to capture 50% of our leads. I also love the fact that we can automate email & sms right away to people that message - this is key to converting leads we've spent time and money gaining.
Cons:
It can be challenging to figure out where ROI is coming from via the reports - probably due to lack of functionality on our end. If there was a way for boxly to interpret and segment sources (per page, ad campaign etc) so that we know what's performing best in terms of conversions, that would be helpful.

Reasons for choosing Boxly

Cheaper, simpler, and the sales staff didn't try to sell us the world and then leave us in the hands of customer success.

Vendor Response

Thank you so much for your thoughtful feedback! We're thrilled to hear that Boxly’s integration with EnquiryBot has helped you capture 50% of your leads and that the email and SMS automation is proving valuable for converting them. It's fantastic to know that Boxly is making a real difference in your practice! We also appreciate your suggestion about tracking ROI and segmenting performance by source—it’s incredibly valuable feedback. Our team is always looking for ways to enhance the platform. We’re excited to announce that we’ll be launching a brand-new reporting feature soon, packed with rich data on ROI and more! Once it’s live, we’ll be sure to reach out and guide you through all the new capabilities. Thank you for choosing Boxly, and we’re excited to keep supporting your success!

Replied October 2024

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Fv

Felix v.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Reviewed November 2025

wello review

4

WE have only just started using the system and need to built and optimise all automations. Looking forward to using it.

Ratings Breakdown

5
Ease of use
4
Value for money
5
Customer support
4
Functionality
icon
Pros:
Boxly CRM made lead management seamless—intuitive interface, fast follow-ups, and great team support!
Cons:
The email marketing suite is not easy to handle. It would be great if Boxly helped with the generation of new leads. The bot is not responsive.

Reasons for choosing Boxly

Because Boxly has developed a dentally api

Vendor Response

Hi Felix, Thank you so much for taking the time to share your experience with Boxly! We’re thrilled to hear that our CRM has made lead management seamless for you and that our team support has been helpful. We really appreciate your feedback regarding the email marketing suite and the bot, and we want to make sure you get the most out of all Boxly features. One of our Customer Success consultants will be reaching out to assist you with the marketing suite training and any other support you might find helpful as you continue to set up and optimise your automations. We’re excited to see your journey with Boxly grow, and we’re here to ensure it’s as smooth and effective as possible! Thank you once again for being part of the Boxly community.

Replied November 2025

Read More

SP

Sangita P.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used weekly for less than 6 months

Reviewed January 2026

Honest Review

5

It has been great so far, and I am still learning how to use it. It is very user friendly. Also each user has their own log in details.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
This will help us track new leads, move them through different stages, and bring all leads from different platforms into one place.
Cons:
As it integrates with Voice Stack, once a call is made it should automatically move to the next stage. It would also be helpful to have a snooze option, so when it’s due, it appears in the “Things to Do” list.

Reasons for switching to Boxly

Was looking for platform where all the lead come to one platform

Vendor Response

Hi Sangita, Thank you so much for taking the time to share your experience with Boxly, we really appreciate your thoughtful feedback! We’re thrilled to hear that Boxly is helping you track new leads, move them through different stages, and consolidate all leads from various platforms into one place. It’s also great to hear that you find it user-friendly and that each team member having their own login is helpful for your workflow. Thank you for your valuable suggestions regarding Voice Stack integration and the snooze option for the “Things to Do” list. I’ve shared your feedback with our product team these ideas make complete sense and are exactly the kind of insights that help us evolve Boxly to make it even more powerful and intuitive for teams like yours. We’re excited to see how your experience grows as you continue exploring Boxly, and we’re here to support you along the way! We’re really glad to have you aboard and look forward to supporting you and your team.

Replied January 2026

Read More

RT

Rachael T.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Reviewed September 2025

User-friendly, versatile, and always improving to make patient management easier

5

Team are excellent, very well managed company and as I said above. Would recommend to any practice looking to grow.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
What I like most about Boxly is how the platform is continuously evolving to improve user ability and adapt to the needs of its practices. Having one central, versatile, and user-friendly platform to manage the majority of patient enquiries has transformed how my team works. It has streamlined our processes, made our workload much more efficient, and given us the confidence that Boxly will continue to grow alongside us
Cons:
Cannot incorporate traffic light system for each lead in a box as this is a useful way of my team tracking.

Vendor Response

Thank you so much for your thoughtful feedback! 🌟 We’re delighted to hear how Boxly has helped streamline your processes, make your team’s workload more efficient, and give you confidence in growing with the platform. It means a lot to us that you see the value in having everything in one central, user-friendly place. We also really appreciate your suggestion about a traffic light system for leads, feedback like this is exactly what helps us keep evolving. I’ve shared this with our product team so they can explore how best to incorporate it in future updates. We’re grateful for your recommendation and so pleased to be part of your practice’s growth journey. Thanks again for being part of the Boxly journey. We’re so happy to have you on board!

Replied September 2025

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KR

Kooper R.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 6 months

Reviewed November 2025

Great Value!

5

Fantastic. Team was great and [sensitive content hidden] was wonderful. They all helped us with any questions or issues we had

Ratings Breakdown

5
Ease of use
5
Functionality
icon
Pros:
Great lead management, helps with engaging prospective patients and keeps everything streamlined and in one place
Cons:
Linking to currently website, took a few back and forth to get all of the website stuff linked up but is great now

Vendor Response

Hi Kooper, Thank you so much for taking the time to leave such a fantastic review, we truly appreciate it! We’re delighted to hear that Boxly has helped streamline your lead management and engagement with prospective patients. It’s always our goal to make your workflow easier and more organised, so it’s wonderful to know the system is doing exactly that for you. Thank you also for your patience while we worked through the website linking. Sometimes it takes a bit of fine-tuning, and we’re glad everything is running smoothly now. Your kind words about our team, especially the shout-out to the person who supported you. We’re thrilled to hear you felt supported every step of the way. If you ever need anything, have ideas, or want help exploring more features, we’re always here for you. Thank you again for taking the time to share your experience and for being such a valued part of the Boxly community.

Replied November 2025

Read More

MS

Mustapha S.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used weekly for less than 6 months

Reviewed November 2025

Fab experience

4

Admin team has been fantastic and checking up with support and help. We had our handler changed and it took off smoothly. Very professional and good level of experience and knowledge to problem solve.

Ratings Breakdown

4
Ease of use
4
Value for money
5
Customer support
5
Functionality
icon
Pros:
The flow work set for each patient that moves accross. The integration to dentally. The ease it will make to follow up patients and check the previous conversations.
Cons:
The ai bot isnt as advanced as i thought it would be. Seems there is only click button options to reply. If someone wanted to suddenly ask about another topic I dont see how they can do. Maybe they have to refreshen the page to start the chat again.

Vendor Response

Thank you so much for taking the time to share your feedback. We truly appreciate it. I’m so glad to hear that you’ve found Boxly’s workflow, Dentally integration, and patient follow-up features helpful. We are pleased to hear that your experience with our support and handover process has been smooth and professional, and your experience has been nothing short of fabulous. Thank you for your feedback on the chatbot our bot team is continuously working on enhancing flexibility and intelligence. I’ve shared your feedback with them, and they’ll be reaching out to review your current setup to assist with making adjustments and improvements for your practice. Thank you once again for your thoughtful review and for being part of the Boxly community.

Replied November 2025

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cm

cristian m.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Reviewed November 2025

Boxly is the way

5

Really good experience We are now using Boxly for everything as it's so easy to have all the info in one place!

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
The lead management is really good with Boxly and I appreciate how easy is to integrate other apps like VoiceStack etc
Cons:
I wish they can integrate everything,including the people coming of the street and enquiring...;) Honestly,there is nothing I don't like

Vendor Response

Thank you so much for your incredible review. We’re thrilled to hear that your experience with Boxly has been so positive and that it’s become your go-to platform for managing everything in one place. We love your optimism about “integrating people coming off the street” You never know what the future holds 😄 It’s great to know that the integrations and lead management tools are making things easier for your team. Your feedback means a lot to us and helps us continue improving. I’ve shared your review with the team, and they were delighted to see how much value Boxly is bringing to your practice. Thank you again for taking the time to share your experience and for being such a valued part of the Boxly community.

Replied November 2025

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KW

Karen W.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 6 months

Reviewed October 2025

Boxly set up

5

A really positive experience. A very smooth and easy transition. Across six sites training was delivered well, and prompt action is taken whenever we have any issues.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
We have been really pleased with Boxly since moving over from another lead management system. A user friendly dashboard, and brilliant customer service. Each and every question we have had has been answered promptly
Cons:
We have not encountered anything negative to date. We have been using the system now for 3months and all teething issues sorted promptly.

Vendor Response

Thank you for your wonderful feedback! We’re thrilled to hear that your transition to Boxly has been smooth and that your team is enjoying the dashboard and support experience. It’s been a pleasure working with you across your six sites, and we’re so glad our training and response times have met your expectations. Your feedback is incredibly valuable to us. It helps our team continue improving and ensures we keep delivering a consistently high level of service and support. Thank you once again for being part of the Boxly community.

Replied October 2025

Read More

GS

Georgia S.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 6 months

Reviewed November 2025

Boxly is great for managing online leads

4

Ratings Breakdown

3
Ease of use
4
Value for money
5
Customer support
4
Functionality
icon
Pros:
The customer support from [sensitive content hidden] particularly has been great! Boxly has been a great help in helping us manage leads via our website
Cons:
The website sometimes sticks/freezes, which can cause a delay, but nothing major. Otherwise Boxly has been great so far

Vendor Response

Hi Georgia, Thank you so much for taking the time to leave a review, we really appreciate it! We’re thrilled to hear that Boxly has been helpful for managing your website leads and that you’ve had such a positive experience with our support team. Your kind words truly mean a lot. Thank you as well for highlighting the occasional website freezing. We know how important smooth performance is, and feedback like this helps us continue improving. Our team will review this to ensure we keep things running as seamlessly as possible. If you ever need anything, or if there’s anything you’d like to explore further in Boxly, We are always here to help. Thank you again for taking the time to share your experience and for being such a valued part of the Boxly community.

Replied November 2025

Read More

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