CC4Teams 2026: Benefits, Features & Pricing

Wondering if CC4Teams is right for your organization?

Our Contact Center Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CC4Teams

4.7

(3)

Pricing

Starting at €65.00 per month

About CC4Teams

CC4Teams is a web-based customer contact enablement solution that optimizes customer engagement and satisfaction, resources and operational efficiency of contact centers. It enables teams to deliver personalized and effective interactions by using features such as real-time and historical Power BI reporting.

It helps generate valuable insights and enables integration across various channels such as voice, email, chat and social media. As a Microsoft-certified platform leveraging Azure Cognitive Services, CC4Teams ensures a unified and consistent customer experience. Key features include conversational IVR technology and speech-to-text capabilities.

CC4Teams streamlines workflows and manages wait times by connecting customers with the best-suited agents. It streamlines the customer journey while enabling businesses to cater to diverse customer needs and preferences. It also offers enhanced skill-based routing and collaboration features. Agents can manage calls, collaborate with colleagues and access relevant resources within the Teams interface.

CC4Teams Screenshots

CC4Teams Pricing and Plans

Starting price: €65.00 per month

Free Trial

Free Version

CC4Teams Agent Pro Voice

€65.00

per user, per month

Plan includes:

Fixed queues
Outbound calling with company number
Favorites list
Cold and warm transfer
Instant call overview
Cherry-pick calls
Status reasons
Multi-level wrap-up management
Click-to-call
>200 Integrations

CC4Teams Agent Pro Omni

€85.00

per user, per month

Plan includes:

All Agent Pro Voice features +
CC4Teams proprietary AI features
Conversational reporting
Reply suggestions for agents
Email summary
Speech IVR

Agent Pro Omni Premium

€125.00

per user, per month

Plan includes:

All Agent Pro Voice features +
3rd party AI features
Call transcription
Sentiment recognition
Trend analysis
Keyword detection

CC4Teams Supervisor

€95.00

per user, per month

Plan includes:

All Agent Pro Voice features +
Supervisor Interface
Wallboards
Real-time dashboard
Historical reporting
KPI monitoring
Monitor active calls
Monitor wait queue/ waitlist
Barge in
Agent management per queue

CC4Teams Supervisor Premium

€135.00

per user, per month

Plan includes:

All Agent Pro Voice features +
CC4Teams proprietary AI features
Conversational reporting
Reply suggestions for agents
Email summary
Speech IVR

CC4Teams Operator

€95.00

per user, per month

Plan includes:

All Agent Pro Voice features +
Operator interface
Instant overview of active calls
Park/retrieve calls
Contact notes
Advanced contact calendar view
Callback message templates

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

CC4Teams Features

Popular features found in Contact Center
Agent Interface
Chatbot
Computer Telephony Integration
Queue Management
More features of CC4Teams
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Automated Routing
Automatic Call Distribution
Callback Scheduling
Call Center Management
Caller ID
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Chat/Messaging
Collaboration Tools
Contact Database
CRM
Customer History
Email Management
IVR
Live Chat
Monitoring
Multi-Channel Communication
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Social Media Integration
Third-Party Integrations
Voice Mail

CC4Teams Integrations

Salesforce and Jira Connector

Dynamics 365

ServiceNow

CC4Teams User Reviews

Overall Rating

4.7

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

4.7

Value for money

5.0

Customer support

4.3

Functionality

4.0

Have you used CC4Teams and would like to share your experience with others?

Christopher D.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Reviewed November 2025

CC4Teams delivers Contact Centre functionality directly from Teams without issue.

They are very eager and keen to find ways to improve. They truly want to offer the best solution that they can. Flexible of thought and mindful of customer needs the solution is ideal for a customer using Teams who needs a contact centre

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Works seamlessly with teams. No need to compromise with part connection or nearly integration. It is a native Teams product right out of the box.

Cons:

CC4Teams need to consider the impact of upgrades from a Voice point of view. Historically making changes to a Voice platform particularly in the UK was a huge task and undertaking any changes was done with enormous reluctance. This is in contrast with IT Software where updates and changes are done all the time. We find that constant changes cause communication challenges with customers and opens up problems with ensuring that the product remains 100% active.

Reasons for choosing CC4Teams

Much better connectivity smoother and quicker installation programme, lower installation costs.

Reasons for switching to CC4Teams

MS Teams Compatibility vs. poor interconnectivity

Vendor Response

Thank you for sharing your experience, we really appreciate the honest and detailed feedback. We’re glad to hear that the native Teams integration, smooth connectivity, and easy installation have made a real difference for you. That seamless experience is exactly what we aim to deliver. Thank you as well for highlighting the challenges around frequent updates from a Voice perspective. We understand how sensitive voice environments can be, especially in the UK, and your input helps us improve how we plan and communicate releases to ensure stability stays a top priority.

Replied November 2025

B.S.J. v.

Verified reviewer

Wine and Spirits

11-50 employees

Used daily for less than 12 months

Reviewed October 2024

Full Contact Centre within Teams

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The way that it is integrated within Teams and the minimal training needed to work with it.

Cons:

Nothing really, we can't wait to see the new functionality

Vendor Response

Thank you for your wonderful feedback, we really appreciate it. We’re glad to hear that the seamless Teams integration and minimal training make CC4Teams easy and intuitive for your team. Earlier this year we released WhatsApp and WebChat, and through the year a range of new AI capabilities. We hope you’ll love all the new functionality as much as we enjoyed building it.

Replied November 2025

Banele M.

Verified reviewer

Retail

501-1000 employees

Used monthly for free trial

Reviewed October 2024

Best Service

Service was the best experience i've ever had

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CC4Teams is allowing me to focus on what truly matters and delivering exceptional customer experiences.

Cons:

The quality, Learning and growth opportunities.

Vendor Response

Thank you for your kind words, we truly appreciate your feedback. Thank you as well for sharing your thoughts on learning and growth opportunities. We’ve recently introduced a new Knowledge Portal to make learning easier and more accessible, and we hope this is to your liking. And finally, your comment about our service truly means a lot, hearing that it was the best experience you’ve ever had is greatly appreciated by our team.

Replied November 2025

Showing 1 - 3 of 3 Reviews