Visual Assistance 2026: Benefits, Features & Pricing

Visual Assistance is a remote support solution that enables real-time video calls and screen-sharing. It provides support teams with a visual understanding of the client's environment, allowing them to see the problem, work together and find solutions.

Visual Assistance allows users to collaborate using the live camera streaming feature that lets support teams see exactly what the customer sees. The annotation in snapshots function enables users to capture and highlight important details, enabling them to provide guidance and visual feedback. Additionally, the intuitive dashboard gives insights into how the team is using Visual Assistance, helping to optimize usage and manage resources.