healow Genie 2026: Benefits, Features & Pricing

healow Genie is an AI-based contact center solution that helps businesses connect patients to the information and assistance needed while ensuring compliance, extending care throughout the day, and reduce practices' overall operational costs.

healow Genie allows medical practices to offer intelligent self-service capabilities and automatic routing of calls and requests to the appropriate staff, whether for appointment scheduling, billing questions, referrals, medication refills, or other needs. The platform enables managers to automatically handle patients' urgent medical needs with smart triaging that connects patients with on-call physicians.

healow Genie can automatically generate outbound calls to individuals or groups of patients. Key features include real-time access for patients to vital health information, instantly answered calls, automatic call routing, zero seconds on-hold time, automated outbound calls and campaigns , and after-hours patient assistance. It offers patient self-service for frequently asked questions, appointment management, referral and refill requests, and much more.

healow Genie empowers patients with tools to receive fast answers to the most commo...