NetkaQuartz Service Desk X 2026: Benefits, Features & Pricing
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- Overview
- Pricing and Plans
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- Integrations
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Overview
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Pricing
Starting at $1,299.99 per year
About NetkaQuartz Service Desk X
etkaQuartz Service Desk X (NSDX) is an ITIL-aligned IT service management platform designed to simplify, streamline, and elevate IT service delivery. By combining service desk capabilities, automation, AI-powered assistance, and industry best practices, NSDX empowers IT teams to provide faster, more reliable, and proactive support across the entire service lifecycle. The platform centralizes IT operations, improves visibility, and ensures service delivery that meets business goals and customer expectations.
At its core, NSDX offers Service Desk and Incident Management, enabling quick reporting, tracking, and resolution of IT incidents. This minimizes downtime and ensures continuous service availability. Complementing this is Problem Management, which addresses root causes to prevent recurring issues and strengthen long-term IT reliability.
Change Enablement simplifies complex change processes with customizable workflows and approval chains, reducing risks and ensuring smooth implementations. With Service Request Management, users can easily submit and track requests, while agents prioritize and fulfill them efficiently, improving transparency and responsiveness.
To boost product...
ivity, NSDX integrates Workflow and Automation. Organizations benefit from increased efficiency, reduced manual effort, improved resource utilization, and consistent service quality—factors that ultimately enhance customer satisfaction and business outcomes. Knowledge Management allows teams to seamlessly share and access information, reducing resolution time and encouraging collaboration. In addition, Integration and Collaboration ensures smooth information flow by connecting NSDX with tools such as email, chat, and project management applications. For complete visibility, NSDX features IT Asset Management with RFID technology, streamlining registration, auditing, and maintenance. This enables precise tracking, cost savings, and compliance with audit requirements. Alongside, SLA Management ensures that service-level commitments are consistently met through prioritization, escalation policies, and timely responses. Decision-making is supported by Analytics Dashboards and Reporting, which provide real-time insights into service desk performance. From ticket volumes and SLA adherence to agent productivity, organizations can generate custom reports that highlight trends and support continuous improvement. Service Catalog Management further enhances IT operations by providing a centralized source of standardized services aligned with business objectives. This improves accountability, streamlines delivery, and enhances end-user satisfaction. To make service management even more intuitive, the platform includes Co-pilot, an AI-driven assistant that leverages knowledge management to guide users, automate repetitive tasks, and simplify complex workflows. Beyond IT services, NSDX incorporates a Safety Management Module, supporting organizations in building a proactive safety culture. By preventing accidents and promoting continuous improvement, this module extends NSDX’s value beyond IT into workplace health and safety. Cloud-based and requiring no installation, NSDX eliminates heavy infrastructure investment and enables rapid deployment. With scalability and flexibility at its core, the platform supports organizations of any size and industry, from SMEs to large enterprises. Whether managing incidents, enabling change, tracking assets, or driving compliance, NSDX equips IT teams with the tools to transform IT service management into a true strategic advantage.NetkaQuartz Service Desk X Screenshots
NetkaQuartz Service Desk X Pricing and Plans
Service Desk Plan
$1,299.99
Plan includes:
- Incident Management
- Customizable Service Request Form
- Self-Service Portal
- Customer Satisfaction Survey
- SLA Notification
Growth Plan
Pricing available upon request
Plan includes:
- SLA Business Hours
- Auto Close Ticket (Incident)
- Custom Fields
- 10 Custom Fields
Enterprise Plan
Pricing available upon request
Plan includes:
- Service Request
- Service Catalogue
- CI/Asset Management (25 CI / 1 agent)
- CI Diagram
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NetkaQuartz Service Desk X Features
- Popular features found in Service DeskChange ManagementCMDBIT Asset ManagementMobile AccessPrioritizationProblem ManagementReal-Time NotificationsRemote Access/ControlReporting & StatisticsSelf Service PortalService Level Agreement (SLA) ManagementSupport Ticket Management
- More features of NetkaQuartz Service Desk XActivity DashboardActivity TrackingAlerts/EscalationAlerts/NotificationsAnalyticsAPIAsset Lifecycle ManagementCustomer SupportIncident ManagementKnowledge Base ManagementProject ManagementService CatalogSurveys & FeedbackTask ManagementThird-Party Integrations
NetkaQuartz Service Desk X Integrations
NetkaQuartz Service Desk X User Reviews
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Ratings Breakdown
- Ease of use
- Value for money
- Customer support
- Functionality
Pricing
Starting at $1299.99 per year
Ratings Breakdown
- 4.66Ease of use
- 4.55Value for money
- 4.90Customer support
- 4.70Functionality
Pricing
Available upon request
Ratings Breakdown
- 4.57Ease of use
- 4.65Value for money
- 4.70Customer support
- 4.57Functionality
Pricing
Starting at $15.00 per month
Ratings Breakdown
- 4.78Ease of use
- 4.66Value for money
- 4.67Customer support
- 4.67Functionality
Pricing
Starting at $25.00 per month
Ratings Breakdown
- 4.33Ease of use
- 4.16Value for money
- 4.26Customer support
- 4.36Functionality
Pricing
Starting at $39.00 per month
Ratings Breakdown
- 4.54Ease of use
- 4.42Value for money
- 4.54Customer support
- 4.29Functionality
Pricing
Starting at $29.00 per month
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