Evly 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Evly

5.0

(3)

Pricing

Pricing available upon request

About Evly

Evly is an AI-powered customer service platform designed to automate support interactions while maintaining natural, conversational responses. It is used by businesses in industries such as eCommerce, hospitality, travel, logistics, healthcare, and real estate to manage customer inquiries and reduce ticket backlogs.

The platform automates a significant portion of common requests without human involvement through direct API connections. It supports multiple languages and provides 24/7 coverage across various communication channels. Its AI-powered classification system identifies customer inquiries and routes complex issues to human agents with summarized details.

Evly includes analytics tools that provide performance data and highlight trends in support requests. It adapts over time by learning from processed tickets and updating as content changes. Sentiment-based routing prioritizes inquiries based on customer emotions and interaction history. A knowledge gap identification feature highlights missing information in knowledge bases to improve coverage.

Evly Screenshots

Evly Pricing and Plans

Starting price: $1.00

Free Trial

Free Version

Custom

$1.00

Plan includes:

Knowledge base creation
Identifying the main request types
Training the model to pinpoint & answer  the most frequent types of queries
Integration of the AI with internal systems
Full ticket resolution by AI
Internal reply drafts, generated & classified by the Draft Agent
Adjustments to the Software configuration
Updates to logic flows of the AI agent

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Evly Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Evly
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
AI/Machine Learning
Alerts/Notifications
API
Augmented Analytics
Automated Responses
Autoresponders
Business Process Automation
Chatbot
Chat/Messaging
Client Portal
Collaboration Tools
Communication Management
Configurable Workflow
Customer Communication
Customer Portal
Customer Segmentation
Customer Service Analytics
Customer Support
Customizable Fields
Customizable Templates
Dashboard
Data Security
Drag & Drop
Email Management
Feedback Management
Help Desk Management
Inbox Management
Intent Recognition
Interaction Tracking
Key Performance Indicators
Language Detection
Live Chat
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Natural Language Processing
Performance Metrics
Personalization
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Reporting/Analytics
Search/Filter
Self Service Portal
Social Media Integration
SSL Security
Support Ticket Management
Tagging
Task Automation
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Virtual Personal Assistant (VPA)
Website Integration
Workflow Management

Evly Integrations

Discord

Slack

Microsoft Teams

Google Drive

See all 18 integrations

Evly User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used Evly and would like to share your experience with others?

Geoffrey R.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2025

Evly Feels Like Adding 10 Extra Agents to Our Team

We started using Evly to improve our customer support response times, and it’s been a game changer. Before, our first reply time was often over an hour. Now, Evly gets back to patients in under a minute. It handles about 60% of our tickets automatically, which means our human agents can focus on the complex issues that really need attention. Patients are happier, and our support team isn’t stretched as thin anymore. At first, it took some training to match our tone of voice. A few early replies felt a little robotic, but with some fine-tuning and updates to our internal FAQs, Evly now responds just like one of our agents. The Evly team was very supportive in helping us customize it, which made the setup process much smoother. Overall, Evly has saved us a huge amount of time and effort. It’s like adding 10 more agents without having to hire anyone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about Evly is how much it reduced our response time. It now answers patients in under a minute and takes care of about 60% of tickets on its own, which makes our team faster and less stressed.

Cons:

Needed some time to train on tone of voice Early replies felt robotic, but this improved with customization

Laurent U.

Verified reviewer

Outsourcing/ Offshoring

10000+ employees

Used daily for less than 12 months

Review source

Reviewed September 2025

Smarter way to manage repetitive support requests

Our overall experience has been very positive. Evly reduced response times, improved efficiency, and allowed our agents to focus on more complex cases where personal support is needed. It’s become an important part of how we scale customer support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Evly helped us handle large volumes of repetitive customer requests quickly and accurately. Customers now get instant responses for things like order tracking or account updates, which saves our team a lot of time.

Cons:

At the beginning, we had to update and expand our internal knowledge base to make sure the AI gave correct answers. Once we did that, everything worked smoothly.

Jonathan R.

Verified reviewer

Business Supplies and Equipment

51-200 employees

Used daily for less than 6 months

Review source

Reviewed September 2025

A reliable AI assistant that keeps clients informed and saves our team time

Our overall experience has been very positive. Evly feels like an extension of our team, keeping clients updated in real time and reducing repetitive questions. It made our operations smoother and improved the client experience without requiring extra staff.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Evly has been a big help in managing client communication without putting extra pressure on our team. Most routine requests like shipment tracking or document sharing are handled automatically, and it pulls the right details instantly. This makes our support faster and gives us more time to focus on advisory work.

Cons:

So far, nothing major. The setup went smoothly, and the system integrated with our processes right away.

Showing 1 - 3 of 3 Reviews