Can clients see notes on the Jane app?

Clients can view notes in the Jane app only if the clinic chooses to share them. Practitioners can send notes directly to a patient or display them on their screen during a session. Jane also includes a privacy mode that blurs patient names, adding an extra layer of discretion with managing client records.

Does the Jane app send text messages?

Yes, the Jane app enables users to send appointment reminders and other notifications via text message, helping reduce no-shows and prevent scheduling confusion. Users can set up automated reminders at specific intervals, such as four hours before an appointment, ensuring timely communication with patients.

Can you record sessions on the Jane app?

Jane doesn’t have a feature that allows you to tap or click a button to record a session. However, you can use Jane’s online appointment tool to conduct an online session, and if your device supports it, you can record the session using a screen recording tool. Be sure to obtain the necessary permissions before recording.

Can I share my screen on Jane?

Yes, you can share your screen during online appointments in the Jane app. While you’re in the appointment via videoconference, you’ll see a Share Screen button to the left of the End Call button. By tapping this, you can start sharing a tab, window, or your entire screen.

Does Jane app have payroll?

No, Jane doesn’t have a payroll processing function. It focuses on practice management rather than handling payroll directly. However, you can integrate Jane with payroll software and export relevant data for payroll calculations.

Updated April 4, 2025 at 3:55 AM

Jane 2026: Benefits, Features & Pricing

Written by Lisa Morris

Associate Principal Analyst

Edited by Caroline Rousseau

Senior Editor

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

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Independent research methodology

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Wondering if Jane is right for your organization?

Our Appointment Scheduling Software selection experts can help you in 15 minutes or less.

On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

Jane

4.8

(483)

FrontRunner 2026

Pros:

Ease of use
Practice management

Cons:

High cost for solo practitioners
Complicated setup process

Pricing

Starting at $54.00 per month

What is Jane:

Jane is a practice management application built for healthcare and wellness businesses, including solo practitioners. It enables businesses to schedule appointments, manage client records, process payments, and perform a range of administrative tasks.

Why we like Jane:

Jane is a powerful tool for managing practitioner availability and scheduling patient visits. It allows for easy customization of forms to match the unique workflows of each practice. Jane also integrates with payment processors and telehealth platforms, ensuring seamless compatibility with a healthcare provider’s existing ecosystem.

Who should use Jane:

Jane’s features make it particularly useful for smaller clinics and solo practices, with 77% of reviewers having between one and 10 employees. The platform is designed to streamline routine tasks, allowing practitioners to focus more time on patient care.

Jane Screenshots

Jane Overview

Jane is a comprehensive practice management software designed for health and wellness practitioners, offering a wide range of features to streamline clinic operations. These features client-friendly booking, online and in-person payment processing, custom reporting tools for real-time business insights, and staff scheduling with multi-location support. The platform also supports HIPAA, PIPEDA, and GDPR compliance for secure telehealth services.

Jane software includes charting features with customizable forms, SOAP notes, and over 1,000 templates, making it easy for practit...

Jane Pricing and Plans

Starting price: $54.00 per month

Free Trial

Free Version

Balance

$54.00

flat rate, per month

Plan includes:

Up to 20 appointments per month
Unlimited admin & locations
Online 1:1 Appointments (Telehealth)
In-Person 1:1 Appointments, Group Appointments, and Classes
Unlimited Email Appointment Reminders
Secure Patient Portal
Charting Templates
Intake Forms
Outcome Measure Surveys
Treatment Plans

Practice

$79.00

flat rate, per month

Plan includes:

Unlimited Appointments
Unlimited Staff Profiles
Customizable Branding
Selectable Availability
Online Booking Pre-Payment Policies
Unlimited SMS Appointment Reminders

Thrive

$99.00

flat rate, per month

Plan includes:

Rooms & Equipment
Availability Tagging
Patient Self Check-In (In-Person)
Automated Patient Waitlist Management
Return Visit Reminders
Packages & Memberships
Ratings and Reviews
Google Analytics Integration
Wait List Notifications
Scheduled Return Visit Reminders

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Our Analysis of Jane's Pricing Plans

Choosing the right pricing plan for your practice is crucial. To help simplify your decision-making, we’ve examined Jane’s pricing structure and distilled the key elements of its Balance, Practice, and Thrive plans. By understanding the unique advantages and limitations of each, you can confidently choose the option that best aligns with your practice’s needs—whether you’re a solo practitioner just starting out or an established clinic looki...

ng to scale. **Balance Plan** The Balance Plan is ideal for solo practitioners or those just starting their practice. At $54 per month, it offers a cost-effective solution with essential features such as a single practitioner profile, up to 20 appointments per month, and unlimited admin and locations. This plan includes both online and in-person appointment capabilities, as well as secure patient portal access. **Pros:** - **Budget-friendly:** The low monthly cost makes it accessible for practitioners with limited budgets. - **Core tools included:** Includes key functionalities like charting templates, intake forms, and treatment plans. - **Scalable:** Allows for unlimited admin and locations, accommodating growth. **Cons:** - **Limited appointments:** The 20 appointment per month cap may be restrictive for busier practices. - **Not suited for teams:** Supports only one practitioner profile, making it impractical for multi-provider clinics. - **Missing features:** Some features, such as integrated lab services, are not yet available. **Practice Plan** The Practice Plan, at $79 per month, caters to growing practices with multiple staff members. It includes all features from the Balance Plan, along with unlimited appointments and staff profiles. Additional fees apply for staff licenses: $17.50 per month for part-time users (less than 24 booked hours per week) and $35 per month for full-time users (24 or more booked hours per week). **Pros:** - **Unlimited appointments:** Supports practices with higher patient volumes without restrictions. - **Staff flexibility:** Accommodates multiple staff profiles with customizable licensing options. - **Customization options:** Offers branding customization, selectable availability, and online booking pre-payment policies. **Cons:** - **Incremental cost increases:** Half and full licenses for staff members can add up, increasing monthly expenses. - **Paywalled features:** Key tools like insurance billing and group telehealth are not included in the base price. - **Complex pricing structure:** Combining the base fee with variable license and feature costs can make budgeting more challenging. **Thrive Plan** The Thrive Plan, priced at $99 per month, is designed for established practices seeking advanced features. It includes all features from the Practice Plan, along with advanced scheduling options, automated patient waitlist management, and marketing tools. Additional staff licenses are available at $20 per month for part-time staff and $40 per month for full-time staff. **Pros:** - **Comprehensive feature set:** Offers a wide range of tools for efficient practice management. - **Flexible scheduling tools:** Includes room & equipment management, availability tagging, and patient self-check-in. - **Built-in marketing support:** Provides ratings and reviews functionality and Google Analytics integration. **Cons:** - **Higher base cost:** The monthly fee may be substantial for smaller practices. - **Increased license fees:** Half and full license costs are higher compared to the Practice Plan. - **Extra cost for group telehealth:** Requires an additional $15 per month, per practitioner. **Additional information** All plans follow a subscription-based pricing model and are billed on a monthly basis. While there is no free trial, a demo account is available for exploration. Jane does not offer a forever-free plan; however, discounted rates are available for new graduates, students, and non-profit organizations. **Conclusion** After analyzing Jane's pricing structure, it's evident that they provide a range of plans to accommodate various practice sizes and budgets. **For solo practitioners or small clinics:** The Balance Plan, at $54 per month, is an excellent entry point. It offers essential features like online booking, charting templates, and secure patient portal, making it suitable for practices with a limited number of appointments. However, as the practice grows, the 20-appointment limit may become a constraint. **For thriving practices with multiple providers:** The Practice Plan or Thrive Plan are more fitting. These plans offer unlimited appointments and staff profiles, along with advanced features such as customizable branding and automated waitlist management. The per-license pricing allows for flexibility based on each provider's workload. While the monthly cost is higher, the added functionality can significantly streamline operations and enhance patient experience. Ultimately, the choice of plan depends on factors like practice size, growth projections, and feature requirements. Jane's pricing model allows for scalability, ensuring that the chosen plan can support the practice's evolving needs. By carefully evaluating these aspects and aligning them with the appropriate plan, practices can optimize their investment in Jane and set themselves up for long-term success.

Compare Pricing

Compare pricing across our most frequently recommended Appointment Scheduling products.

Software options

Starting price*

User rating

Boulevard

$158.00 per month

4.63(363 reviews)

recommendations

Intelligent Medical Software

$199.00 per month

4.26(54 reviews)

recommendations

TimeTap

$28.45 per month

4.53(255 reviews)

recommendations

DaySmart Appointments

$99.00 per month

4.11(194 reviews)

recommendations

*Defined as the price above any available free plan

Jane Features

Drawn from insights across 483 verified reviews, we've outlined Jane's best and worst rated features and how they stack up against the average rating.

Jane's score

Category average

Jane's Best Rated Features

Availability Management

5.0

4.08 category average

Scheduling

4.92

4.46 category average

For Physical Therapy

4.91

4.32 category average

Jane's Worst Rated Features

Two-Way Audio & Video

4.13

3.82 category average

Client Management

4.29

4.21 category average

Document Management

4.33

4.04 category average

Popular features found in Appointment Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Client Database
Group Scheduling
Mobile Access
Online Payments
Recurring Appointments
Reporting & Statistics
More features of Jane
Accounting
Activity Dashboard
Alerts/Notifications
Appointment Scheduling
Assessment Management
Availability Indicator
Availability Management
Before & After Pictures
Billing & Invoicing
Bill Payment
Booking Management
Calendar Sync
Cancellation Management
Cancellation Tracking
Care Plan Management
Care Summaries
Charting
Claims Management
Class Scheduling
Client Management
Client Portal
Clinical Notes
Coding Assistance
Compliance Management
Compliance Tracking
Confirmations/Reminders
Contact Database
Credit Card Management
Credit Card Processing
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Security
Debit/Credit Card Processing
Document Management
Document Storage
Document Templates
Drug Reference Database
Electronic Payments
Electronic Signature
Email Marketing
Email Reminders
Employee Management
EMR/EHR
Exercise Library
Faculty/Staff Management
File Sharing
For Chiropractors
For Group Therapy
For Medical Purposes
For Medical Spas
For Mental/Behavioral Health
Forms Management
For Occupational Therapists
For Physical Therapy
For Podiatrists
For Speech Therapists
Gift Card Management
Goal Setting/Tracking
Healthcare Compliance
HIPAA Compliant
Initial Assessments
In-Person Payments
Insurance Eligibility Verification
Insurance Management
Inventory Management
Invoice History
Invoice Management
Medical Billing
Mobile Alerts
Mobile App
Multi-Location
Multi-Physician
Multiple Appointment Types
Multiple User Accounts
Multi-Provider Practice
No-Show Tracking
Online Booking
Online Forms
Online Intake Forms
Online Scheduling
Outcome Assessment Tools
Patient Intake
Patient Management
Patient Portal
Patient Questionnaires
Patient Records Management
Patient Scheduling
Payment Collection
Payment Processing
Payment Reminders
Physician Management
Physician Scheduling
Point of Sale (POS)
Practice Management
Pre-Appointment Screening
Progress Notes
Progress Reports
Progress Tracking
Ratings/Reviews
Real-Time Notifications
Real-Time Reporting
Records Management
Recurring/Subscription Billing
Reminders
Remote Treatment Planning
Reporting/Analytics
Rescheduling
Role-Based Permissions
Room Scheduling
Sales Reports
Scheduling
Secure Data Storage
Self Service Portal
SMS Reminders
SOAP notes
Staff Management
Surveys & Feedback
Task Management
Task Scheduling
Telemedicine
Telemedicine Integration
Teletherapy
Template Management
Therapy Notes
Third-Party Integrations
Transaction History
Treatment Packages
Treatment Planning
Two-Way Audio & Video
Video Conferencing
Virtual Meetings
Virtual Waiting Room
Wait List Management
Website Integration
Workflow Management

Jane Integrations

Based on 483 verified reviews, we've identified products most frequently integrated with Jane.

Google Analytics 360

Integration rated 3.7 from 3 reviews

Square Point of Sale

Integration rated 5.0 from 2 reviews

Documo

Integration rated 5.0 from 2 reviews

Wibbi

Integration rated 5.0 from 1 review

Microsoft Outlook

Integration rated 4.0 from 1 review

Bench

Integration rated 4.0 from 1 review

See all 10 integrations

Jane Key Sentiments

We analyzed 483 verified reviews for Jane to find out what actual users really think.

Most Positive Sentiments

Customer service

84% Positive

10% Neutral

6% Negative

Users consistently praise Jane's customer service for being exceptional, friendly, and responsive. They appreciate the platform’s knowledgeable support team that provides timely assistance and resolves complex issues effectively. These positive interactions with customer service representatives enhance their overall experience with the software.

Patient management

69% Positive

21% Neutral

10% Negative

Users appreciate Jane's advanced functionality, which allows for extensive customization options that make it adaptable for different practices. They find the platform easy to use and efficient, enhancing their overall experience in managing patient notes and schedules. Additionally, the user-friendly interface and professional layout contribute to high user satisfaction among both practitioners and patients.

Charting templates

63% Positive

30% Neutral

7% Negative

Users value Jane's efficient and customizable charting system, which allows them to manage billing, scheduling, and notes in one place. They find the charting templates easy to use and appreciate the ability to modify and create custom templates. The flexibility and array of options available for charting streamlines users’ workflows.

Least Positive Sentiments

Billing and payments

24% Positive

47% Neutral

29% Negative

Users find Jane's cloud-based software convenient for processing payments and appreciate its integration with systems like Square Terminal and Stripe. However, they encounter difficulties with insurance billing and direct billing setup, which some find laborious and confusing. The lack of compatibility with certain billing software and unsatisfactory handling of fraudulent claims are additional concerns for users.

Appointment scheduling

42% Positive

35% Neutral

23% Negative

Users find Jane's appointment scheduling convenient and user-friendly, allowing them to book and manage appointments easily. They value the ability to link appointments to personal calendars, as well as the platform’s overall ease of use. However, some users experience issues with calendar sync, feature requests, and occasional glitches that require refreshing the page.

User experience

48% Positive

36% Neutral

17% Negative

Users appreciate Jane's continuous improvement and the ability to suggest and vote on feature requests, which helps keep the platform up to date. They find the software user-friendly and easy to set up, with regular updates adding beneficial features. However, some users report challenges with how updates are implemented and note that additional features are still needed to improve their experience.

Jane User Reviews

Overall Rating

4.8

Ratings Breakdown

85%

12%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.8

Functionality

4.6

Leana Y.

Verified reviewer

Hospital & Health Care

10000+ employees

Used weekly for more than 2 years

Review source

Reviewed May 2025

Reliable platform, but very poor UI and UX

Customer service can be improved. They're quite slow to get back to you. Also, please update your platform. It looks horrible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's reliable, and easy to setup. I like how it can notify me by both email and SMS, and how you can send confirmations to customers.

Cons:

Very limited customization options, and it looks very old. It has a very poor user interface for when you offer more than 5+ services per practitioner.

Reasons for switching to Jane

JaneApp was cheaper, but it's not better than MindBody

Vendor Response

Hi Leana. Thank you for taking the time to share your thoughts with us. We're so glad to hear that Jane’s reliability and notification features have been working well for your clinic (enough that you’ve been with us for over two years!) and that the setup process was smooth. We’re also really grateful for the feedback you shared. We know that every clinic has unique needs. Your input helps us continue evolving Jane in thoughtful and impactful ways. We’re especially sorry to hear your support experience felt slow—we always want you to feel supported, and we’ll be sure to share this with our team. Thank you again for being part of the Jane community and for helping us grow. -Caitlin, on behalf of Jane

Replied June 2025

Andrew S.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2025

Exceeds Expectations

They have exceeded my expectations. Whether I call them, email them, or use their live chat feature with a question, they deliver detailed, friendly, caring response every time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Consistently incredible customer service. When I have a question about how to do something such as set-up an employees commission rate or process a refund, their email replies are thorough and even included embedded videos to help me see exactly what to do.

Cons:

I wish it were a bit lower in cost. It's not terribly expensive but our practice needs to keep expenses as low as possible.

Reasons for choosing Jane

It gives us everything we need, all in one place. I felt it also adds a degree of professionalism because of how many clinic and medical professionals use it.

Vendor Response

Hi Andrew! What a joy to read, thank you for sharing your experience. It’s wonderful to hear how our support team has been able to provide detailed and caring help, and that the instructional videos have made troubleshooting easier. We really appreciate your note about pricing. Affordability is so important for small practices, and feedback like yours helps keep that front of mind as we continue growing Jane. We’ll be sure to share your thoughts with our team, and if you’d like to expand on that feedback, we’d love to hear from you through our support email. Thank you again for the kind words. It truly means a lot to hear Jane has exceeded your expectations, and we hope to continue supporting your clinic for years to come. 💙

Replied November 2025

Joseph R.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

Awesome Application

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very integrative and covers everything we need it to do. Also, their developers are constantly improving it.

Cons:

I don't see any cons for using this application at the moment.

Reasons for choosing Jane

Someone within our team had experience using Jane already and knew it was good.

Tameka A.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2025

Business Manager

The Jane team was very friendly and were great at the customer service provided. The scheduling platform was amazing and easy to use but the clinical notes did not have all the necessary tool to be compliant with Medicare guidelines. I know several updates and user modifications have been made but we were not able to continue successfully with this EMR.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Jane provides users with a very applicable scheduling platform. It is user friendly and easy to learn.

Cons:

The billing platforms did not provide my biller with tools that they were accustom to with EMR services. Several tasks were done manually.

Reasons for choosing Jane

Jane had great reviews among other owners with business the size of mine and the price was much more affordable than other's when compared.

Reasons for switching to Jane

The combined price for the WebPT and Therabill platforms were overwhelming for a small business but Jane offered an affordable price as well as excellent customer support.

Vendor Response

Hi Tameka, thank you for sharing your detailed feedback about your experience with Jane! I’m glad you found our scheduling platform user-friendly and our team friendly and helpful. I understand billing and clinical notes are critical, and I’m sorry to hear our tools didn’t meet all your needs. We’re always working to improve and would love to learn more about the areas you felt needed enhancement. If you’re open to it, we’d love to connect further to learn how we can do better. Thank you again for choosing Jane to support your clinic. It means the world to us to be part of your story, even briefly. Wishing you and your business all the best moving forward, and we’d be happy to welcome you back to Jane in the future if the time feels right! -Caitlin, on behalf of Jane

Replied April 2025

Maurice P.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Jane.App: The best EHR system I've ever dealt with

Jane has been really easy to use and implement, it takes some legwork but it does everything I need it to without being over complicated. It is provider friendly, which is vastly different from every other software I've used. It's also really flexible and always fixing problems and adding features

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pricing is great, booking for clients is simple and customer support is top notch. Insurance billing is simple and the fact that it is cloud based is a huge plus.

Cons:

Some features aren't implemented well, and there is a lot of customization needed to make the service workable. It works out of the box, just may not be exactly what you need.

Reasons for choosing Jane

Straightforward pricing, install/setup was as simple as possible, great contract, customer service and flexibility of the product.

Reasons for switching to Jane

horrible customer service, high fees, frequent crashes, server based, not intuitive.

Vendor Response

Hi Maurice, thank you for such a kind and thoughtful review! It’s great to hear that Jane has been straightforward to set up and that insurance billing and client booking have been smooth in your experience. Your feedback about customization is really helpful, and we’d love to learn more about which features you’d like to see improved. Everyone’s workflow looks a little different, and it’s something our team continues to listen to as we add flexibility and functionality. We’re so glad Jane has made things simpler for your practice. It’s an honor to be part of your day-to-day, and we hope to continue supporting your team and clinic as you grow. 💙

Replied November 2025

Zach S.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2025

Jane for the EHR win!

Jane has been amazing! We have streamlined so many processes and saved money by having our EHR and CRM all in one. The integrations that Jane offers with other features like payments, faxing, and email newsletters has saved so much time and effort for us. We basically love everything about it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Jane has so many amazing features! First of all, it is super easy to use with a very intuitive user interface which makes training staff a breeze. I absolutely love the online booking site and how easy it is for patients to schedule and management their appointment times and type. It also makes notes and documentation processes easy on the clinicians. All this for a very reasonable monthly fee based on the number of providers at the clinic!

Cons:

The insurance billing was a little cumbersome, but we have since transitioned to a cash-based clinic model, which has completely alleviated this pain point.

Reasons for choosing Jane

The features were much better. The user interface was incredibly intuitive. Plus, a couple of my colleagues highly recommended it.

Reasons for switching to Jane

I was sick of the server-based EHR system and charting was quite slow and cumbersome.

Vendor Response

Zach, thank you for taking the time to share such a thoughtful review! It means so much to us to be part of your practice. I’m so glad to hear that Jane’s intuitive design and online booking have been helpful for both your team and your patients, and that our integrations are saving you time and effort. I also really appreciate you passing along your experience with insurance billing. I know you’ve since moved to cash-based, but if you’re ever open to sharing more direct feedback, our inbox is always open :) We’re so glad you made the switch and that Jane has been such a great fit for your clinic. Thanks again for letting Jane support you on your practice journey! —Caitlin, on behalf of Jane

Replied September 2025

Karen S.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Utilizing Jane in busy group of clinics

Overall, Jane has been a gamechanger for our workflow. As a group of very busy clinics, it allows up to manage scheduling, billing, and submitting claims to insurance companies easily. The issues with some of the reports are at times frustrating, but they are easier to deal with when you factor in the positives of scheduling and billing!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When it comes to scheduling software, Jane is hands down the best! The ease of scheduling appointments is amazing! New employees pick up scheduling appointments very quickly and are often scheduling appointments independently within their first few shifts.

Cons:

Some of the reports are not geared towards a larger group (we have 5 clinics). The Accounts Receivable report is very hard to navigate, and when you choose an account to investigate, it takes you to all outstanding balances with no way to filter the age of the charges.

Reasons for switching to Jane

Practice Perfect was clunky and had to manage, especially with the need to constantly update the "server" and then all of the workstations where it was in use.

Vendor Response

Thank you so much for this thoughtful review, Karen! :) We’re so glad Jane has been a gamechanger for your team, especially when it comes to scheduling, billing, and onboarding new staff across multiple clinics. It’s wonderful to hear Jane has helped streamline things after your experience with your last software. We also really appreciate you flagging the challenges you're having with Jane's Accounts Receivable report, that context is especially helpful to hear. and I've shared it with our team. Thank you again for taking the time to share your experience. We're truly grateful to support your busy team and hope Jane continues to be a great partner in your workflow! -Caitlin, on behalf of Jane

Replied July 2025

Nikki W.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2025

Overall a great and affordable product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is pleasing to look at, the Claim MD integration is great, customer service is prompt, documentation for providers is easy.

Cons:

The client portal could use some updates. When logging in, if clients sign in via google/apple vs their username, it duplicates their account and does not carry over appointment/billing info. Additionally, the family account management needs some attention.

Reasons for switching to Jane

We have used Jane in the past and moved due to certain features not being available. We ended up moving back once those features were added, also due to it being more affordable.

Vendor Response

Thanks so much for taking the time to share this, Nikki. We’re really glad to hear Jane has been a good fit, especially that the Claim MD integration, provider documentation, and our support team have been helpful along the way. And honestly, it means a lot that you chose to come back to Jane after some of those earlier limitations. We're so grateful for the opportunity to support your team again! :) We also really appreciate your thoughtful feedback on family account management and the social login options. Those are areas our team is actively thinking about, and it’s so helpful to hear where we can keep making things smoother for you. Thank you again for the honour of having Jane be a part of your business! We’re committed to continuing to improve, and we hope Jane keeps earning its place in your practice for a long time to come. – Caitlin, on behalf of Jane

Replied July 2025

Sydney L.

Health, Wellness and Fitness

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed January 2026

Mostly good experience with Jane

Ratings Breakdown

Ease of use

Functionality

Pros:

I use Jane for my lactation consulting practice and I generally like it quite a bit. It makes booking easy, the user interface is pretty easy to figure out, and it connects to my personal calendar on my phone so that I don't miss new appointments that get scheduled.

Cons:

We have had some problems with the virtual appointment features within the app, often finding that we are missing sound or video on one end or the other. I also have had some times where the screen blinks the whole appointment on my end.

Sim K.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed January 2026

Jane - From Experience

It is pretty good tool, provides good value for the money. It is easy to use, all booking, cancellation, forms etc. can be done easily

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use for employees and for the clients, easy to book, see the calender, cancelling appointments and filling forma

Cons:

UI for the mobile device can be approved and navigation among the app for finding forms and services needs to be straightforward

Showing 1 - 10 of 483 Reviews

See All Reviews

Jane FAQs

Can clients see notes on the Jane app?
Clients can view notes in the Jane app only if the clinic chooses to share them. Practitioners can send notes directly to a patient or display them on their screen during a session. Jane also includes a privacy mode that blurs patient names, adding an extra layer of discretion with managing client records.
Does the Jane app send text messages?
Yes, the Jane app enables users to send appointment reminders and other notifications via text message, helping reduce no-shows and prevent scheduling confusion. Users can set up automated reminders at specific intervals, such as four hours before an appointment, ensuring timely communication with patients.
Can you record sessions on the Jane app?
Jane doesn’t have a feature that allows you to tap or click a button to record a session. However, you can use Jane’s online appointment tool to conduct an online session, and if your device supports it, you can record the session using a screen recording tool. Be sure to obtain the necessary permissions before recording.
Can I share my screen on Jane?
Yes, you can share your screen during online appointments in the Jane app. While you’re in the appointment via videoconference, you’ll see a Share Screen button to the left of the End Call button. By tapping this, you can start sharing a tab, window, or your entire screen.
Does Jane app have payroll?
No, Jane doesn’t have a payroll processing function. It focuses on practice management rather than handling payroll directly. However, you can integrate Jane with payroll software and export relevant data for payroll calculations.