Channels 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Channels

4.8

(36)

Pricing

Pricing available upon request

About Channels

Channels is a customer service solution for call centers and client success teams that offers tools including channel management, live chat, call management, eCommerce integration, contact history, and more. With Channels, users can utilize customer data from connected eCommerce systems such as Magento, Pipedrive, and Shopify in order to gain more context to aid customer queries and service requests.

The Channels platform is designed to provide agents with data on customer order history, contact details, order information, and more. The live chat integration functionality allows businesses to connect their existing live chat tool with the Channels system in order to automatically distribute customer conversations to the relevant agents via phone calls when needed. Customer support calls can be managed from anywhere using the Channels mobile apps for Android and iOS, and the Click-to-Call widget allows agents to easily switch between devices without losing customer details. Other call management tools include IVR, automatic routing, call recording, toll-free numbers, and more.

Channels Screenshots

Channels Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Channels Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Channels
Access Controls/Permissions
Account Management
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Automatic Call Distribution
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Reporting
Call Tracking
Call Transfer
Campaign Management
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Database
Customer Database
Customer Engagement
Customer History
Customizable Branding
Customizable Caller ID
Customizable Forms
Customizable Reports
Data Import/Export
Event Triggered Actions
File Transfer
Inbound Call Center
Interaction Tracking
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Language
Multiple Scripts
Onboarding
On-Demand Recording
Outbound Call Center
PBX
Performance Management
Performance Metrics
Phone Key Input
Progressive Dialer
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Remote Access/Control
Reporting & Statistics
Ring Groups
Role-Based Permissions
SIP Trunking
SMS Messaging
Softphone
SSL Security
Third-Party Integrations
Usage Tracking/Analytics
Video Conferencing
Virtual Call Center
Voice Mail
VoIP
VoIP Connection
Widgets

Channels Integrations

Pipedrive

HubSpot CRM

Zapier

Zendesk Suite

Make

Adobe Commerce

See all 7 integrations

Channels User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

17%

Secondary Ratings

Ease of Use

4.7

Value for money

4.9

Customer support

5.0

Functionality

4.7

Stevie B.

Verified reviewer

Information Technology and Services

2-10 employees

Used unspecified for less than 6 months

Review source

Reviewed July 2016

Powerful Calling App

CrazyCall really excels at automating the calling process and providing and easy to use interface for the callers to use. The UI is very intuitive and makes it easy to set up and run campaigns.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

- Massively increase calling speed over traditional telephone. - Easy to use interface.

Cons:

I found it difficult to extract data in the exact format I needed.

Verified

Reviewer

Financial Services

10000+ employees

Used daily for less than 12 months

Review source

Reviewed October 2018

Records Your Important Conversations In Case You Forget

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

My job involves a lot of time on the phone talking to clients, stock brokers and fund managers. Since I wear many hats, there are times when I can forget what one person needs or miss something they said during our conversation. This can happen when I’m multitasking and not able to write things down. With the help of CrazyCall, this program has eased the pressure and helped me keep track of my important phone conversations. The recording feature allows me to play back our conversations which I do at the end of the day before work ends. With CrazyCall, I can be more organized and efficient. It teaches me to prioritize my projects accordingly.

Cons:

Not much to comment on because I like their service. Perhaps an additional perk would be to add a video conference call feature that is recordable so we can keep track of the conversations.

Vendor Response

Thanks for sharing your thoughs! We're really happy we can help with your day-to-day work :)

Replied October 2018

Verified

Reviewer

Individual & Family Services

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed February 2019

Making calls through CrazyCall

Ratings Breakdown

Ease of use

Functionality

Pros:

It’s nice to have the dashboard on CrazyCall to visually see your progress when making calls through a list. You can clearly see how many people are on the phones and how many calls have been made or still need to be made.’

Cons:

There seem to be some minor glitches still with the software that make it freeze up occasionally which can be frustrating but typically if you restart your computer before using it, it should work pretty well.

Vendor Response

Thanks for the review!

Replied February 2019

Verified

Reviewer

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed May 2018

An extremely easy to use program that we can access from any browser, a wonderful feature.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has raised our level of organization and management more than any other addition to our current workflow. It's helped cheapen our operation, increase the quality of our calls, and create powerful reports of any kind.

Cons:

Initially we were concerned that the connection through web browsers could be compromised, but network quality has generally been excellent. After having used it for just a little bit of time, we're very satisfied with CrazyCall.

Vendor Response

Thanks for the 5 stars! :)

Replied May 2018

Verified

Reviewer

Oil & Energy

10000+ employees

Used daily for less than 12 months

Review source

Reviewed August 2018

Easy and Simple to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Covers all the necessary features for customer service. File transfer is not featured by most software similar to CrazyCall. The process of our call documentation did change after we discovered CrazyCall. The support team was easy to contact regarding our problems and difficulties.

Cons:

The team had a difficulty with the setup for a while, but after contacting the support team, it was then easily setup. No more further disadvantages faced while using CrazyCall.

Vendor Response

Thank you for the review! It keeps us motivated. Our support team says hi! :)

Replied August 2018

Verified

Reviewer

Marketing and Advertising

5001-10000 employees

Used weekly for more than 2 years

Review source

Reviewed March 2018

Best ROI on Calls

Ratings Breakdown

Ease of use

Functionality

Pros:

It was very easy to set up and that's always a good start. The support for this app is outstanding and they are very quick to help and assist. Easy way to manage sales and ensure you don't lose out on the quality of the calls. Best for call centers.

Cons:

I would recommend to ensure you ask all the questions when setting up as it will work better than going back and forth.

Juan Carlos C.

Used daily for less than 2 years

Review source

Reviewed March 2018

Easy to use and communicate with teams!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. You can organize all your calls in dashboards. 2. You can listeng any outbound call and tracking It. 3. Transfer all your contacts. 4. Easy to use. 5. Automating calling.

Cons:

1. In the analyze data, It should be a great Idea to implement differents views or If it is posible conected to power BI to have different dashboards.

Verified

Reviewer

Financial Services

501-1000 employees

Used monthly for less than 2 years

Review source

Reviewed April 2018

Easy of use and very effective

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team

Cons:

Some undocumented features only available when you know where to look for them. Platform developed faster than its documentation. - cloud-based, which can be an issue for some customers

Vendor Response

Thanks for the awesome review! P.S. Our support team says Hi! :)

Replied May 2018

Joy P.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2019

Definitely works better than I expected!

I am a supervisor in a personal care home and multitask is my middle name! I'd either write messages on my hand if I had a pen handy, or I'd try like crazy to remember exactly which resident just received a call that their loved one was coming in to see them because I was in the middle of half a dozen other things! Not an issue with this software! I've been so much more organized and no calls forgotten or subjects missed.

Ratings Breakdown

Ease of use

Functionality

Pros:

The ease of use is definitely the best. Not over complicated at all.

Cons:

I haven't had any issues whatsoever what this software.

Vendor Response

Hi Joy, I'm really happy you enjoy our software so much! Such reviews keeps us going :)

Replied April 2019