ServicePRO 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ServicePRO

4.4

(7)

Pricing

Pricing available upon request

About ServicePRO

ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle.

ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments.

From support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows. ServicePRO® streamlines business processes to improve efficiency and results; empowers end-users with self-service capabilities and optimizes service delivery.

ServicePRO Screenshots

ServicePRO Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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ServicePRO Features

Popular features found in Productivity
Collaboration Tools
Content Creation
Productivity Tools
Progress Tracking
Task Management
More features of ServicePRO
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Analytics
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Assignment Management
Automated Routing
Business Process Automation
Calendar Management
Catalog Management
Change Management
Chat/Messaging
Commenting/Notes
Configurable Workflow
Customer History
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Document Management
Drag & Drop
Email Management
Email Templates
File Sharing
Help Desk Management
Incident Management
Interaction Tracking
Inventory Management
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
Knowledge Base Management
Knowledge Management
Macros/Templated Responses
Monitoring
Multi-Channel Communication
Notes Management
Performance Metrics
Prioritization
Problem Management
Project Management
Real-Time Notifications
Real-Time Reporting
Recurring Issues
Reminders
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Scheduled/Automated Reports
Search/Filter
Secure Data Storage
Self Service Portal
Service Catalog
Service History
Service Level Agreement (SLA) Management
Service Request Management
Single Sign On
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Scheduling
Team Collaboration
Third-Party Integrations
Ticket Management
Widgets
Workflow Management

ServicePRO Integrations

Jira

Rezolve AI

Microsoft Entra ID

ServicePRO User Reviews

Overall Rating

4.4

Ratings Breakdown

43%

57%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.3

Functionality

4.6

Have you used ServicePRO and would like to share your experience with others?

Ruby C.

Verified reviewer

Construction

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2018

Gets the job done

It definitely cut down on my labor cost. just knowing we could track them keeps the techs honest.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My favorite feature is the routing and GPS tracking. It allows me to get a full view of my team and dispatch in a more efficient manner.

Cons:

Its industry specific so because of that a bit limited. When I changed companies I wished there was a plumbing version.

Clarissa L.

Verified reviewer

Utilities

201-500 employees

Used daily for more than 2 years

Reviewed July 2024

Service Pro Review- would love to stay with them for another 10 plus years!

Great. I found them years ago and am so happy we have stuck with them this long. Looking forward to all the new features the new release will bring. Have enjoyed working with each account rep and tech from their company. Very professional, smart, and kind employees.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The business rules, the whole ticketing system process. As an admin on the system, I have set up 5 service centers now and it gets easier each time. The queries and reports have helped us in multiple situations, tracking time worked, tickets closed. Etc. The quickness of support responses from Service Pro. I have never waiting longer than a few hours to hear back. I have never not had an issue resolved. Our users love the web portal as well giving them that option instead of having to pick up the phone.

Cons:

Having to use Silverlight or workarounds. Also that there is no phone app. Looking forward to the new release that will be available on all browsers and even on a MAC.

Reasons for choosing ServicePRO

At the time, the cost, the options ServicePro offered that the others didnt and we had a great account rep/sales person.

Vendor Response

Thank you for taking the time to submit your valuable feedback about ServicePRO at Capterra. We're glad you are happy with our product and we appreciate your comprehensive response. We're extremely happy that you have a positive experience, and we're grateful for your feedback. Thank you, Clarissa, for taking the time to write to us! We assure you that we will continue to provide the best experience with both our product and our support.

Replied July 2024

Bryon K.

Verified reviewer

Medical Practice

1001-5000 employees

Used daily for more than 2 years

Reviewed May 2024

Servicepro

overall i am very happy with ServicePRO.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

routing service request, notification to support

Cons:

some of the setup is not intuitive as could be

Reasons for choosing ServicePRO

Not sure what the alternatives were at this time

Reasons for switching to ServicePRO

for a more complete workflow for requests

Vendor Response

Thank you for taking the time to submit your valuable feedback about ServicePRO at Capterra. We're glad you are happy with our product, and we appreciate your response. We're extremely happy that you had a positive experience, and we're grateful for your feedback. Thank you Bryon, for taking the time to write to us!

Replied June 2024

Brendan Q.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for more than 2 years

Reviewed May 2024

Simple and Easy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ServicePRO is a easy set up, and easy to use

Cons:

There is no auto refresh option, alot of the features we are unable to use

Vendor Response

Hi Brendan, Thank you once again for taking the time to submit your valuable feedback about ServicePRO at Capterra. We're grateful for your feedback. As demonstrated to you in your ServicePRO instance today, the auto-refresh options that you have been looking for in the ServicePRO Home Page tiles and in the Service Request Views are already present. Please take benefit of these useful auto-refresh options in the software. Thank you once again.

Replied June 2024

Christopher R.

Verified reviewer

Non-Profit Organization Management

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed October 2021

Lots of fancy features for tracking progress and issues

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like all of the configuration settings. I like being able to configure my alerts, my canned responses, who's on my team, what projects are currently being worked on and the categories that tickets will fall into, etc., etc. There's A LOT going on and I think that may be a double edged sword to some degree, especially if you or your team don't have a need for a lot of the additional features. Don't get me wrong, I think the product is powerful but only if you're going to really utilize it.

Cons:

Oh my gosh can we please get some keyboard shortcuts? I would have to say that's my biggest gripe with the product - navigating through the tickets and the system can be very cumbersome and you're practically dependent on using your mouse.

Emad A.

Verified reviewer

Construction

51-200 employees

Used daily for free trial

Review source

Reviewed December 2023

ServicePRO is the best to automate tickets.