WebSelfStorage 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

WebSelfStorage

3.3

(95)

Pricing

Starting at $44.95 per month

About WebSelfStorage

The WebSelfStorage Business Platform is a web-based solution designed to streamline the management of self-storage facilities. Embrace the convenience of a fully web-based platform, eliminating the need for software installation and allowing 24/7 access from any device. With mobile and tablet compatibility, your facility is always at your fingertips, providing effortless account access and management.

Maximize your facility's reach through fully integrated online advertising and reservations, tapping into millions of potential customers visiting uhaul.com each month. The seamless online move-in process, powered by real-time inventory, ensures increased profitability and unit occupancy. Offer your customers added peace of mind with Safestor tenant insurance, creating an additional income stream for your business. Visualize and manage your facility with an interactive site map, simplifying customer and unit management with just a click.

Manage your storage unit rates remotely, schedule automatic rate increases, and seamlessly process payments through fully integrated payment processing, offering the lowest industry rates and no hidden fees. Empower your customers with a user-frien...

WebSelfStorage Screenshots

WebSelfStorage Pricing and Plans

Starting price: $44.95 per month

Free Trial

Free Version

Basic

$44.95

flat rate, per month

Plan includes:

100% Web-Based Platform
Customer Communication
Merchant Services
Support Services

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WebSelfStorage Features

Popular features found in Self Storage
Accounting
Billing & Invoicing
Client Portal
Customer Management
Document Management
Electronic Payments
Electronic Signature
Multi-Location
Pricing Management
Recurring/Subscription Billing
Reporting & Statistics
Security Gate Access Control
More features of WebSelfStorage
Access Controls/Permissions
Alerts/Notifications
Auction Management
Contract/License Management
Credit Card Processing
For Self Storage Facilities
Late Fee Calculation
Mobile Access
PCI Compliance
Reminders
Reservations Management
Template Management
Third-Party Integrations
User Management

WebSelfStorage Integrations

Quicken

QuickBooks Online

WebSelfStorage User Reviews

Overall Rating

3.3

Ratings Breakdown

44%

12%

35%

Secondary Ratings

Ease of Use

3.2

Value for money

3.4

Customer support

3.4

Functionality

3.2

Tambi E.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed April 2018

User friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved the convenience of learning the product, and also being able to give feedback on ways to change/update the software.

Cons:

Some of the features only worked on some of the Windows versions, therefore compatibility was an issue for some of our users.

Colin S.

Verified reviewer

Warehousing

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Shalimar Self Storage Converts to WSS from Sitelink

I've had a great experience with WebSelfStorage. While some competitors may have similar features, I found the functionality and cost of WSS to be unmatchable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

“I had worked for U-Haul Moving and Storage as a Customer Service Rep, Assistant Manager, General Manager, and Area Field Manager for several years, so I knew the value of the program and was much more familiar with that operating system. Not to mention, our location was already a U-Haul Dealer, so the change to become a self-storage affiliate as well was a no brainer.” “This platform is far cheaper than what Sitelink was charging us monthly for, in my opinion, an inferior product. We do pay extra for the call center, but this has helped us to answer any questions our tenants may have after office hours, as well as making payments, and receiving reservations for our empty units. Centralized mailing may have had the largest impact for us as a company so far. Under prior management, days were spent trying to type up rate increase letters and auction notices. Not to mention, half of them were never even mailed. Now with WebSelfStorage, we are provided with a letter template for various actions common among the storage industry. We then can have them mailed directly to our customers at standard postage costs. It's beautiful when the whole system ties together, it makes for much less hassle.” The newest version is much more user friendly than the past.” “The most impressive aspect of WebSelfStorage since signing up in June is the support. I know in the past extended support would cost the location if they wanted phone contact with a representative outside of their setup windo

Cons:

Over the phone customer support was once charged to the customer, now with the new version of WSS, it is much easier to get any questions you have answered. Sometimes you will have to wait if they are busy, but once you speak to a representative, they make it very easy for you to access them when needed.

Reasons for switching to WebSelfStorage

Software much more affordable, also have the option for truck rentals.

Vendor Response

Thanks for your feedback Colin! We always look forward to hearing from our Affiliates!

Replied September 2019

Abbie B.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2024

Trash - you get what you pay for

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The price, the call center and payment processing fees specificaly

Cons:

It is absolutely horrendous. Terrible customer service. The help desk doesn't know how to answer 75% of questions. Ongoing problems with their software, including a broken data feed from Uhaul.com, where customers pay online, which has been broken for more than 6 months. Our customers have to call us to update their contact or payment info. The say they integrate with several 3rd parties but it is not true integration, manual processes must come into play in all APIs. Terrible software that needs to be scrapped and built correctly.

Reasons for choosing WebSelfStorage

The price is what won us over - specifically the call center pricing and the low payment processing fees. But you will pay dearly for the PIA factor.

Jay W.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Great Improvement from Old Version

Excellent, simple and easy. Great support staff, well trained and well lead.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and navigate. Easy to Train new users. Very mobile functional even for Admin functions. Very cost-effective payment merchant options. Lots of automated functions. New [SENSITIVE CONTENT HIDDEN] has totally turned it around and now improvements are getting made very quickly. Software is easily one of best out there! VERY cost effective and simple to use with one or multiple stores. New customers can be looked in the uhaul db on a national basis for contact information that automatically comes in.

Cons:

Needs the revenue management brought into the new version. More reliable centralized mailing reporting. Better reporting for Mobile Digital Walk Around (inventory). API is nearly worthless at this point. Digital signatures on contracts is still pretty basic. Needs an API link with a full function eSign software or integrated eSign functions that are connected to a kiosk app or a website link. Customer portal is still branded like Uhaul and can't be modified for company designs or just trimmed down to be unbranded.

Reasons for choosing WebSelfStorage

Better and more functional and easier to use. WAY more internal functions without the need for 3rd party costs.

Reasons for switching to WebSelfStorage

Other software was bulky and not mobile friendly and had NO internal functions. everything had to be paid for to a 3rd party.

Bob C.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Best self storage managemetn software for the money!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

we have used web self storage at multiple facilities over the years and have always found it to be easy to use, manager and customer friendly and easy for our accounting folks to use. For the price, we have an easy to use management software, very low credit card processing fees, a built in tenant insurance program and a listing on Uhaul.com. we cannot get all of those benefits in one place and especially for the price. while setting up our most recent self storage facility acquisition on webs self storage, the tech staff could not have been more helpful, our other vendors such as our call center agents have complimented web self storage's staff on how easy they have been to work with. we highly recommend this software for the independent self storage owner and operator.

Cons:

still need to work out bugs for fully functioning online rentals

Reasons for choosing WebSelfStorage

ease of use, price, integrated programs such as the credit card processing and tenant insurance

Reasons for switching to WebSelfStorage

we were having too many accounting issues

Vendor Response

Thanks for your feedback Bob! We are always happy to hear from our Affiliates! If you need anything, don't hesitate to reach out! Toni Colasso U-Haul Self-Storage Affiliate Network 866-693-6683

Replied September 2019

Bentley A.

Verified reviewer

Warehousing

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Solid. Setbacks and mistakes happen but their customer support really is second to none.

Ups and downs but they have always been the most affordable software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer support. Their team is really trying to create better software for us and it shows.

Cons:

It used to be their lack of access to real support but this last year has seen a solid 180.

Reasons for choosing WebSelfStorage

Support and freedom to choose who I go with for supporting tech and functionality.

Reasons for switching to WebSelfStorage

Sitelink is becoming a tech company. They are changing themselves from a service company and it is showing. They are charging for everything and milking us (owners) for every cent. It is unbelievably frustrating. They are also removing functionality and access from anyone who is not using their entire suite of software. You cannot cherry-pick any single program anymore and expect any sort of help/support.

Daniel W.

Verified reviewer

Facilities Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2020

Great option for Self-Storage Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As someone who likes to stay ahead of the curve, I was very interested in managing a location remotely. Once I found out that WSS offered this solution I jumped at the opportunity. [SENSITIVE CONTENT HIDDEN] at the contact center has been incredibly helpful in setting up the Remote Move In process and I do believe this is the way the Self-Storage industry is heading. I really appreciate the quality of the reports associated with WSS; the reports are easy to read and full of useful information. The software has a nice, modern look to it that is very user-friendly. Customer service is typically very responsive and able to assist with any issues we are having.

Cons:

The remote move in process is still very new so there are obviously issues we run into along the way. Mainly being that the staff at the contact center is new as well and are not fully familiar with the remote move in process. This has lost us sales in the past from customers who were ready to move in, but the contact center was unable to complete the task. Thus, bringing more customers to our competition in the surrounding area. I understand this is a relatively new process so I am understanding of the transition, and [SENSITIVE CONTENT HIDDEN] has been very helpful in communicating with me and helping smooth out the process.

Reasons for choosing WebSelfStorage

The pricing was a big factor and fact that WSS is associated with Uhaul who can make reservations for us at our location.

Derek B.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2022

First time user and now professional

Having a self storage software to run our business has been critical to our growth and success. Having the property organized is critical.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Honestly the price was a big facture for us as we are a small start-up business and operational costs are high scrutinized.

Cons:

It does have some bugs, some times when i input a lot of different customer accounts it overwrites my work.

Reasons for choosing WebSelfStorage

Price per month

Reasons for switching to WebSelfStorage

Rent manager is not for self storage properties. Not even a comparison.

Danny V.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Webstorage review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Site map, customers access to U-Haul storage payment and call center options

Cons:

Charges for reservations and computer not opening when website is having problems.

Reasons for switching to WebSelfStorage

The program generates more income with the call center making reservations and taking payments. The program is very accurate with customers accounts.

Vendor Response

It is so nice to hear your feedback Danny! Thank you for being a part of the U-Haul Self-Storage Affiliate Network. If you or anyone on your team ever needs assistance specific to your facility, please utilize our WebSelfStorage Admin team at 866-693-6683 option 1. We are happy to help!

Replied November 2019

John P.

Verified reviewer

Real Estate

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed May 2025

JPogue Storage

Great service and company. Employees offered to stop by and help with any problems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simplicity for adding tenants. Autopays.late letters. Payment processing. We started with uhaul in 2006 with 25 tenants and grew to 302 tenants and ran our facilityfor 3 months in the winter from south texas. No onsite mgt needed.

Cons:

Previously had to pay for service dept. Referrals werelost in the system.

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