Upper 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Upper

4.6

(44)

Pricing

Starting at $40.00 per month

About Upper

Navigating the intricate labyrinth of delivery management? Battling with high operational costs, complex route planning, and less-than-stellar customer satisfaction? Upper Route Planner is your robust ally, ready to counter these challenges. This pioneering route planning platform extends a crucial tool to businesses of all magnitudes, aiding you to overcome operational obstacles and revolutionize your delivery process.

The core of Upper Route Planner is fortified with advanced optimization algorithms. These intelligent systems streamline your logistics, transforming your delivery process into an efficient, cost-effective, and consistent mechanism. They expertly manage the intricacies of route planning, analyzing myriad factors like traffic trends, delivery slots, and driver availability to devise the most effective routes. This optimization not only curtails the time your drivers spend on the road but also lessens fuel usage, leading to substantial cost savings.

However, the advantages of Upper Route Planner aren't confined to operational efficacy alone. By guaranteeing punctual and dependable deliveries, significantly augments customer satisfaction. It offers real-time visibili...

Upper Screenshots

Upper Pricing and Plans

Starting price: $40.00 per month

Free Trial

Free Version

Essential

$40.00

per user, per month

Plan includes:

Unlimited routes
Max. 250 stops per route
One-click driver dispatch
Pickup and delivery optimizations
Set constraints for each stop
Prioritize urgent stops
Driver mobile app
Adaptive ETAs
Curbside delivery
Import addresses from Excel/CSV

Growth

$48.00

per user, per month

Plan includes:

Unlimited routes
Max. 500 stops per route
One-click driver dispatch
Pickup and delivery optimizations
Set constraints for each stop
Prioritize urgent stops
Driver mobile app
Adaptive ETAs
Curbside delivery
Import addresses from Excel/CSV

Enterprise

Pricing available upon request

No plan information available

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Upper Features

Popular features found in Route Planning
Delivery Tracking
Fuel Tracking
GPS
Live Driver Tracking
Mobile Access
Performance Metrics
Scheduling
Status Tracking
Territory Management
More features of Upper
Activity Tracking
Alerts/Notifications
API
Customer Database
Customer History
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Drag & Drop
Driver Management
Electronic Signature
Food Delivery Dispatching
Live Tracking
Location Tracking
Mobile Alerts
Online Ordering
Order Tracking
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Updates
Reporting/Analytics
Reporting & Statistics
Route Management
Route Optimization
Routing
Search/Filter
SMS Messaging
Third-Party Integrations

Upper Integrations

Zapier

WooCommerce

GrazeCart

monday.com

Shopify

Upper User Reviews

Overall Rating

4.6

Ratings Breakdown

68%

27%

Secondary Ratings

Ease of Use

4.7

Value for money

4.4

Customer support

4.6

Functionality

4.4

Zachary J.

Verified reviewer

Telecommunications

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2024

A Game Changer for ISP Companies

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

At Upper, efficiency is not just a promise; it's a reality. One of the standout features we appreciated the most about Upper was its ability to streamline our technician's routes, making them more efficient than ever before. As an Internet Service Provider (ISP), our needs are unique, requiring a solution that can adapt on the fly. With Upper, we found just that. Gone are the days of haphazardly planned service calls. Upper allows us to import addresses needing service and then optimizes the route based on our specific settings. The result? A significant increase in the number of service calls we can handle in a day. Before Upper, we were limited to 2-3 service calls a day. Now, thanks to Upper's route optimization capabilities, we can efficiently manage 7-12 service calls daily.This transformation has not only boosted our productivity but also enhanced our customer satisfaction levels. In a competitive industry where time is of the essence, Upper has become an invaluable tool for us. Its customization options and route optimization functionality have made it an indispensable part of our operations.

Cons:

After encountering an issue with the SMS alerts, we reached out to Upper for assistance. Their prompt response and effective resolution not only fixed the issue but also improved the functionality beyond our expectations. As of now, I cannot identify any drawbacks of using Upper.

Reasons for choosing Upper

Customer service was amazing, and the ease of use.

Charlie P.

Verified reviewer

Insurance

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed March 2024

Easy to use. Extreme time saver. App operates quickly.

Overall very impressed. My only request would be the size of the buttons and the clickable area on the buttons could be larger so it doesn't have to be so precise when going through the route. happy to explain further if you're interested.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love that it is easy to set up, optimize and modify the routes. If a job is for some reason in the wrong spot you can move it on the map to resolve the situation. We use the duplicate route feature constantly. Once our routes are set up, its set for the season. The tech support is extremely responsive and answers questions in a manner that is very simple to follow and understand. We only use the service for the winter seasons, and is still affordable for the year.

Cons:

I wish you could undo a delivery status to put it back on the route. (I have check complete by accident by double tapping) Would be nice to integrate with geocoding. we are clearing snow from driveways and are going on and off of a property until the driveway is clear. Would be nice if the time on site was automatically started the first time you cross the geofence and stop after the last time you cross, automatically setting you up for the next property. (Followsoft does this).

Reasons for choosing Upper

Cost based on the size of our company and number of routes.

Reasons for switching to Upper

Easy of use and the ability to optimize unlimited stops.

Monica G.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

For the price it can’t get much better

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works well for the most part, the features of photos, notes and time logging stops is wonderful.

Cons:

Sometimes it randomly changes routes and it’s not efficient at all and makes no sense why there was a change when no stops have changed. It also doesn’t always show the address properly and takes us to an entirely wrong area.

Reasons for choosing Upper

Upper is the only one that has photo, notes and optimization that wasn’t hundreds of dollars per month.

Chris B.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Upper works for us

It’s worked well for my small company in planning and effectively assigning routes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of importing routes and dispatching to our inspectors

Cons:

A little pricey for smaller companies with under 10 drivers

Reasons for choosing Upper

Ease of use and a better interface on the dashboard

Reasons for switching to Upper

Importing issues with our software which cost us too much time.

James W.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2024

Highly Recommend

Love it. It does 90% of what I need to do daily.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the ease of use and it doesn't slow down my day.

Cons:

I wish it had better note-taking abilities at each stop. Reporting could be a touch more detailed.

Reasons for choosing Upper

Optimo didn't seem as intuitive. I need something simple to spin up new employees.

Reasons for switching to Upper

Road warrior wasn't as ease to use. Simplicity is the key.

Shubham S.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed July 2024

Can’t be more happier and delighted with Upper’s ease of use!

Switching to Upper has been really a good decision for our entire team. The platform’s ease of use stands out, and it is incredibly user-friendly and intuitive for our team. What I appreciate the most is the simple pricing structure—no hidden fees, just straightforward costs that are easy to budget for. Address validation is a standout feature, ensuring we never end up at the wrong location. The mobile app is a breeze to use, making communication with drivers seamless.

Ratings Breakdown

Ease of use

Functionality

Pros:

Upper’s intuitive interface and straightforward pricing eliminate any guesswork. Its reliable address validation ensures accuracy in navigation, preventing any unwanted detours. The mobile app is clean and easy to use, facilitating seamless communication between dispatchers and drivers. One standout feature is the ability to upload multiple images for delivery proof, maintaining transparency. I am glad that we found Upper as our route optimization partner.

Cons:

However, there are a few areas for improvement. The mobile app can be slow at times, although customer support is quick to resolve such issues. Additionally, once a delivery status is updated, you cannot revert it, which can be inconvenient. Upper can be overwhelming to new users due to the many features that they can try to navigate the system all at once.

Jitesh S.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed July 2024

Upper Delivers on Usability and Efficiency for Small Businesses

My experience with Upper has been overwhelmingly positive. The intuitive design and comprehensive features have streamlined our delivery process, increasing overall productivity of our driver team. Their support team is also very proactive, which helps a lot whenever issues arise.

Ratings Breakdown

Ease of use

Functionality

Pros:

The real standout with Upper is how easy it makes route planning, saving us a lot of headaches. The ability to integrate seamlessly with our existing CRM tools has really helped keep everything in sync. Also, the GPS tracking feature is incredibly precise, giving us peace of mind about where our deliveries are at any time. The batch upload feature is another lifesaver, allowing us to handle large orders effortlessly.

Cons:

The cost can be a bit of a stretch for us as we're still growing, and sometimes the feature set is more complex than we need. Occasionally, the interface can be a bit glitchy, particularly when updating large sets of data. And while I love the customization options, they can be a bit daunting to set up correctly the first time around.

Puru J.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed July 2024

Worth Pricing For Its Range of Features.

It’s been such a wonderful addition to our company’s process as Upper has improved our operational capabilities and made our delivery process more efficient. It is user-friendly and has exclusive features that helped our team to perform more jobs in less time. Thanks:)

Ratings Breakdown

Ease of use

Functionality

Pros:

I really appreciate how Upper saves us time with its contacts that help us save our customers’ contacts. It’s really easy to look up delivery history for particular address using this feature. Being able to upload multiple photos for proof of delivery is a game changer for keeping things transparent with our clients. The pure blessing is the customer support team whom we can count on whenever there is any challenge.

Cons:

Sometimes, Upper is being bit slow, which can be a little annoying, but their customer service team is always around to help you instantly. For startups and newly established companies, pricing can be a little high, but at the same time, they have a lot of features.

Jeetesh H.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed July 2024

Grateful That Upper Made Delivery Management a Breeze for Our Team

It’s been almost four months since we started using Upper, and I am so glad to mention that our delivery management has improved dramatically. It helped our team to stay more organized when planning routes and deliver faster which our customers love.

Ratings Breakdown

Ease of use

Functionality

Pros:

One of the best things about Upper is how it handles unexpected changes in our delivery schedule. The flexibility to adjust on the fly and inform our drivers instantly is invaluable. Also, the reporting tools are fantastic, allowing us to see performance at a glance. Also, the software’s interface is clean, making it easy for our non-technical members to access it without any training or difficulty.

Cons:

However, I do wish the subscription model was more flexible to accommodate smaller or less frequent users without feeling overpriced. Also, navigating through the more advanced features has a bit of a learning curve that can be intimidating at first.