Salon / Spa Account Manager 2026: Benefits, Features & Pricing

All the benefits you would anticipate from a CRM.

Milano did the job, but it didn't do it in the best way the software could have, which caused extra work for my staff, and myself.

Used this software for 13+ years, it has never let us down

How has our software helped you in your business / industry? FAM enables us, at Head Office and at the store level, to track the sales and other activity of inventory by SKU, or by Brand, or by category, etc. What features of the software helped you run your business better / make your business processes more efficient? Many different reports are available to us; such as sell-through reports, cost analysis reports. These help us to make wiser choices for future purchases and also to react on styles that may not be selling in one store but have taken off in another store. Some reports are customization to get the information that we require in a suitable format. The Customer Relation Management file allows us to keep key information and sales history on our clients easily accessible. What is the best part of working with Milano Software? FAM is an easy program for the staff to learn to use. It also is very efficient when receiving in stock and printing bar coded labels for each and every item that is received in through the system. We are able to get reports at Head Office to see the sales progress of the stores during the day. If we should have a problem with the program, the technical staff are available six days a week to help us out and they are able to remote in to our computer if necessary.

When we began Denim & Smith Barbershops in 2012, we felt very strongly about wanting to create sustainable and mutually beneficial partnerships with organizations that shared our passion for client responsiveness, satisfaction and value. During our rapid growth over the last two years, the Milano team has consistently demonstrated an amazing ability to provide us exactly what we needed, when we needed it (often with very little lead time given on our end). In so doing, you have always been able to work within our 'start up' budget and delivered our systems on time, whether it is a POS system for a new shop or our corporate head office system. In addition, our franchisees are all extremely happy with the ongoing support they receive from Milano on a day-to-day basis as well. We are proud of what Denim & Smith Barbershops has become and the role Milano has played in the development of the concept. We look forward to continuing to grow alongside your organization for many years to come! Please do not hesitate to have prospective clients give us a call, so that we can share with them how wonderful your team has been to work with.

How has our software helped you in your business / industry? To book appointments, keep track of retail and inventory. Further, it gives us access to detailed reports based on our needs. Those numbers can then be used to identify the vital areas that require further attention. What features of the software helped you run your business better / make your business processes more efficient? The feature that has helped us most is the integration with Moneris, because the check out process has been reduced to one step instead of the multi-step process that was previously used. What is the best part of working with Milano Software? The Milano Software is especially easy to use. The program is tech-savvy, very organized and the customer service is easy to reach and always readily available.

We have been with Milano software for 3 years. After updating to the most recent version the technicians were unable to fix our online booking problem for almost 2 months. The sales representative has agreed to cancel our contract if the issue is not resolved. The issue was not resolved and the sales representative went back on her obligation to cancel and charged us close to $600 for the remaining life of the contract. This is not professional to back on an formally written promise. It was a good program but terrible customer service experience.