Refund Retriever 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Refund Retriever

4.9

(57)

Pricing

Pricing available upon request

About Refund Retriever

Refund Retriever is a supply chain management software designed to help businesses detect shipment issues and apply for refunds. The platform enables managers to monitor FedEx and UPS deliveries on a unified interface.

Administrators can receive warnings regarding potential overcharges and third parties shipping via the business account. Additionally, Refund Retriever lets stakeholders integrate the system with several third-party applications including Adobe Commerce, BigCommerce, Shift4Shop and Shopify.

Refund Retriever Screenshots

Refund Retriever Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Up to $250,000

Pricing available upon request

Plan includes:

Free Shipping Reports
No Cancellation Fee
No Contract
No Setup Fee

Up to $500,000

Pricing available upon request

Plan includes:

Free Shipping Reports
No Cancellation Fee
No Contract
No Setup Fee

Up to $1,000,000

Pricing available upon request

Plan includes:

Free Shipping Reports
No Cancellation Fee
No Contract
No Setup Fee

Over $1,000,000

Pricing available upon request

Plan includes:

Free Shipping Reports
No Cancellation Fee
No Contract
No Setup Fee

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Refund Retriever Features

Popular features found in Supply Chain Management
Demand Forecasting
Import/Export Management
Order Fulfillment
Order Management
Procurement Management
Purchase Order Management
Reporting/Analytics
Sales & Operations Planning
Shipping Management
Transportation Management
More features of Refund Retriever
Auditing & Claim Filing Services
Audit Management
Automated Claim Filing
Carrier Invoice Auditing
Cost Recovery
Data Import/Export
EDI
Exceptions Management
Freight Shipping
Package Analytics
Parcel Shipping
Refund Opportunity Identification
Shipment Tracking
Shipping Cost Tracking
Shipping Optimization

Refund Retriever Integrations

Shift4Shop

Shopify

SkuVault Core

BigCommerce

Adobe Commerce

Refund Retriever User Reviews

Overall Rating

4.9

Ratings Breakdown

95%

Secondary Ratings

Ease of Use

4.9

Value for money

4.7

Customer support

4.8

Functionality

4.8

Have you used Refund Retriever and would like to share your experience with others?

Robert P.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Review

The best service possible

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything they offer is exactly what my business needs!!

Cons:

There is nothing wrong with the program at the moment.

Reasons for switching to Refund Retriever

The services

Jecia A.

Verified reviewer

Logistics and Supply Chain

Self-Employed

Used daily for more than 2 years

Review source

Reviewed September 2023

[sensitive content hidden] is the best! The best there ever was.

The best ever! Literally no complaints

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

[sensitive content hidden] finding me money I didn’t know I was owed!

Cons:

Nothing! Everything is amazing! And I love them!

Shari M.

Verified reviewer

Retail

2-10 employees

Used other for less than 2 years

Review source

Reviewed October 2019

Refund Retriever

Love the service -

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

If you're talking about what I see on the website - it awesome information - the ability to know what you want and how to get it - is a bit clunky. If you want a copy of an invoice it is not self explanatory that you have to click the button at the bottom of the page - it would be nice to have a list of invoices and you just pick that one and the invoice image appears.

Cons:

That I share 50/50 with my refund... but I think that is the option I chose because I'm not a huge fedex/ups shipper.

Reasons for choosing Refund Retriever

Their program goes farther down to get refunds and not just express service.

Reasons for switching to Refund Retriever

Could never get anyone on the phone at refund technology.

Richard L.

Verified reviewer

Retail

Self-Employed

Used daily for less than 2 years

Review source

Reviewed October 2019

Easy to Use

It will streamline your efforts in your business to not have to manage that part of it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am a one man show in my independent Mail Center. This takes a huge work load off my plate and its like having a employee that I don't have to manage.

Cons:

Maybe a little more communication on which packages they are tracking and to what location instead of a bill with a tracking number on it. Maybe just a little more detail on the bills

Reasons for choosing Refund Retriever

My organization RSA recommended it and it is doing a great job

Mike M.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2020

RR saves us $20,000 annually!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

[SENSITIVE CONTENT HIDDEN] and the team at Refund Retriever do more than just manage deliveries made out of their guaranteed window. [SENSITIVE CONTENT HIDDEN] helped us negotiate our rates down which is going to save us about $20,000 this year alone. Thank you [SENSITIVE CONTENT HIDDEN] and Refund Retriever!

Cons:

I have no cons as this product works like it is supposed to and it was easy to impliment!

Tommy A.

Verified reviewer

Package/ Freight Delivery

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed October 2019

Great Service & Valuable Time Saving tool

Saves me valuable time in auditing my shipments and the commitments that I expect from my carrier shipments. Without Refund Retriever I would never have the time to audit all of our shipments to ensure that the carriers holding up their end of the shipping commitments. And in turn I would be throwing money away.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very Easy to use. Saves Valuable Time. Very Thorough

Cons:

A little Pricey. Not most efficient. Occasion misses.

Reasons for choosing Refund Retriever

Through personal connections at industry events which allowed personal relationships to be established and in turn provides higher level of customer service due to these personal connections.

Matthew S.

Verified reviewer

Retail

2-10 employees

Used other for less than 12 months

Review source

Reviewed September 2019

Very pleased so far

Great service, minimal effort needed by us, which is great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We like that it takes the guess work out of tracking our UPS packages to ensure they arrive on time. Though we haven't had a late shipment yet, so unsure exactly what will happen if one arrives late and if it will detected. We assume it will work.

Cons:

It would be nice to get a monthly email snapshot telling us: how many packages we sent, how many arrived on time, how many are considered late and if a refund request is being worked on. This way we know the software is working all the time. There was one time where the link 'failed' and our packages weren't being monitored. We had to log in to notice this.

Vendor Response

Thank you for the great review. We are looking into a week or monthly email snapshot feature now.

Replied September 2019

Samuel G.

Verified reviewer

Package/ Freight Delivery

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2019

Money and Time Saved

I like that Refund Retriever is working for me while I am taking care of all the other aspects of my business. Every month money was not being claimed. Thanks to Refund Retriever, we are getting some of that money back. I do not have to spend time nor do I have to get any of my employees to sit there and audit all the delivery company's invoices. Refund Retriever does all that for me and then retrieves refunds for me and my account is credited. Very pleased and thankful that there are companies like Refund Retriever that save me time and money..

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Money returned to me. Fast refunds. Hands free. Saves time and save hours spent auditing invoices. Saves me money and holds the big delivery companies accountable.

Cons:

It is the cost of doing business, but I wish I could pay a lower percent of the refund.

mary r.

Verified reviewer

Package/ Freight Delivery

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed August 2019

best way to control your shipping bills

the carriers are very deceiving and tricky but the attention to detail and dedication of this company has proven to be valuable to us.. now we get what we deserve without fighting and aggravation, lets face it even with their commission, we are getting more back that if we tried alone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

From the very first day that I started using the refund retrievers we started to see results. we never got time to go over the bills and find refunds, overpricing, delivery failures, etc. we decided that paying them a commission would be the only way to get our money since we never got around to do it ourselves. I wish I started sooner! I am very happy to delegate this function to dedicated professionals.

Cons:

that I did not started to use it sooner.

Kathleen L.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2019

Great Service