Refund Retriever 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Refund Retriever

4.9

(57)

Pricing

Pricing available upon request

About Refund Retriever

Refund Retriever is a supply chain management software designed to help businesses detect shipment issues and apply for refunds. The platform enables managers to monitor FedEx and UPS deliveries on a unified interface.

Administrators can receive warnings regarding potential overcharges and third parties shipping via the business account. Additionally, Refund Retriever lets stakeholders integrate the system with several third-party applications including Adobe Commerce, BigCommerce, Shift4Shop and Shopify.

Refund Retriever Screenshots

Refund Retriever Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Up to $250,000

Pricing available upon request

Plan includes:

Free Shipping Reports
No Cancellation Fee
No Contract
No Setup Fee

Up to $500,000

Pricing available upon request

Plan includes:

Free Shipping Reports
No Cancellation Fee
No Contract
No Setup Fee

Up to $1,000,000

Pricing available upon request

Plan includes:

Free Shipping Reports
No Cancellation Fee
No Contract
No Setup Fee

Over $1,000,000

Pricing available upon request

Plan includes:

Free Shipping Reports
No Cancellation Fee
No Contract
No Setup Fee

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Refund Retriever Features

Popular features found in Supply Chain Management
Demand Forecasting
Import/Export Management
Order Fulfillment
Order Management
Procurement Management
Purchase Order Management
Reporting/Analytics
Sales & Operations Planning
Shipping Management
Transportation Management
More features of Refund Retriever
Auditing & Claim Filing Services
Audit Management
Automated Claim Filing
Carrier Invoice Auditing
Cost Recovery
Data Import/Export
EDI
Exceptions Management
Freight Shipping
Package Analytics
Parcel Shipping
Refund Opportunity Identification
Shipment Tracking
Shipping Cost Tracking
Shipping Optimization

Refund Retriever Integrations

Shift4Shop

Shopify

SkuVault Core

BigCommerce

Adobe Commerce

Refund Retriever User Reviews

Overall Rating

4.9

Ratings Breakdown

95%

Secondary Ratings

Ease of Use

4.9

Value for money

4.7

Customer support

4.8

Functionality

4.8

Have you used Refund Retriever and would like to share your experience with others?

Daniel S.

Verified reviewer

Retail

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2019

Absolute must-use

RR audits our UPS invoices and makes sure every package was delivered on time, per their guaranteed service levels. If a shipment was late, we are entitled to a credit, but we have to ask for it, and we ship too many packages to monitor every single one. Their software has allowed us to save a non-trivial amount on our annual freight expense.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Implementation took less than ten minutes. They audit every single one of our shipments, which would be impossible for us to do manually, and I'm confident that we have received every service refund we were eligible for. They only charge a portion of what they recover for us, so I have zero stress about paying for something we're not using. As an added bonus, they have super in-depth reports that allow me to analyze the notoriously unhelpful invoices from our third-party shippers. I have only required customer service two or three times since starting to use them but their responses have been immediate and completely helpful. I have only positive things to say about RR!

Cons:

I have literally zero complaints, which may be a first for me.

Reasons for choosing Refund Retriever

Competitive rates, better reporting, seamless and effective implementation.

Carol K.

Verified reviewer

Retail

2-10 employees

Used other for less than 12 months

Review source

Reviewed August 2019

You won't be sorry!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Refund Retriever gets your refunds with basically no extra work for you!

Cons:

There isn't anything not to like! Why can't I leave this blank? This field is becoming the worst thing about the software and it has nothing to do with it!!!!

Reasons for switching to Refund Retriever

Refund Retriever takes all the work out of getting my refunds from me. It's so easy!

troy s.

Verified reviewer

Internet

Self-Employed

Used daily for less than 6 months

Review source

Reviewed September 2019

Great idea

Total waste of time, but the concept was really good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fantastic concept. It could have been a great way to get some money back from fed ex without a ton of hassles and runaround from them like they do on every claim, etc...

Cons:

never worked. the company who did this seemed to "forget" what they were doing. Never answered any emails or got a single return and we know some of them should have.

Reasons for choosing Refund Retriever

we didn't see an alternative out there at the time.

Vendor Response

I am sorry for the lack of communication on our part. That falls on me. I looked through our email history and see there was one invoice that we voided, and I apologize for the experience you had as it is not typical of how I operate my company. Feel free to contact me at brian@refundretriever or 800-441-8085 if there is anything we can help with in the future. Brian C. Gibbs

Replied September 2019

Gabriela R.

Verified reviewer

Retail

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed July 2024

Great Support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They have made bill reconciling a lot easier.

Cons:

I cannot think of any at the moment since they have been very helpful anytime something comes up. They are on top of our refunds and claims.

Alex L.

Verified reviewer

Logistics and Supply Chain

2-10 employees

Used daily for more than 2 years

Reviewed March 2024

Logistics company pleased with Refund Retriever's FedEx / UPS auditing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Refund Retriever actively monitors my bills with FedEx and UPS and seeks out refunds which I am oftentimes not even aware of. It is always a pleasant surprise to see reports from Refund Retriever showing money we are getting back from carriers for things Refund Retriever has spotted. Their auditing is much appreciated and saves us a lot of money.

Cons:

A better explanation of what the refunds are for would be great but aside from that I love everything about Refund Retriever.

Nicole B.

Verified reviewer

Package/ Freight Delivery

2-10 employees

Used weekly for less than 6 months

Reviewed March 2024

Best value

Very optimal! Smartest thing you can do for your business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I had an issue with FedEx that I didn’t even know I had until RR found it and get it worked out for me. So grateful!

Cons:

They’ve been so great! Keep doing what you’re doing.

Reasons for choosing Refund Retriever

Orlando business meetings 2024 at Springhill Suites

Verified

Reviewer

Alternative Medicine

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed September 2019

Amazing: total no-brainer

They make it very simple to get the refunds we deserve. One less problem and more money for my business. Win-win.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The process was very easy to set up. The team at Refund Retriever has been very supportive. Once the initial implementation was done, that was the last work I had to do.

Cons:

I’m not sure that I can point to anything currently.

Reasons for choosing Refund Retriever

The owner was very engaging and real down to earth.

Jeff L.

Verified reviewer

Retail

11-50 employees

Used monthly for less than 2 years

Review source

Reviewed June 2019

Great Company!! Saves us thousands of dollars per year!!

We have saved thousands of dollars over the last year by using Refund Retriever to track our UPS packages and submit claims on our behalf for any late deliveries.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been using Refund Retriever for about a year now and have nothing but great things to say about them. It is a very simple process to sign up and you start receiving refunds within a short time. The reporting tools give you information that UPS does not and are very helpful when analyzing your business. Rep has gone above and beyond to help us anytime that we have any questions. I highly recommend this company for anyone that ships UPS or Fedex on a regular basis.

Cons:

There is nothing that I do not like about this software.

Verified

Reviewer

Computer Software

11-50 employees

Used other for less than 2 years

Review source

Reviewed October 2019

No brainer