360 SMS App 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

360 SMS App

5.0

(6)

Pricing

Pricing available upon request

About 360 SMS App

360 SMS App is a 100% Salesforce and Zoho native, AI-powered digital engagement platform designed to help businesses connect, converse, and convert across 15+ messaging channels—without leaving Salesforce.

360 SMS is a 100% Salesforce- and Zoho-native, AI-powered digital engagement platform that helps businesses connect, communicate, and convert across 15+ messaging channels—all without leaving Salesforce. Trusted by 3,000+ businesses across 100+ countries, 360 SMS has been a proven name for over a decade, earning a 4.98/5 rating on AppExchange.

From SMS and WhatsApp to WeChat, LINE, Viber, Kakao, Zalo, and more, 360 SMS brings all customer conversations into a single Salesforce interface. Sales, marketing, and service teams can send, receive, and track messages directly from Salesforce records, ensuring complete visibility and consistent follow-ups.

Automation is at the core of 360 SMS. Teams can use no-code tools to quickly set up recurring messages, auto-replies, surveys, and drip campaigns, while advanced users can leverage Salesforce Flows, APIs, and integrations for complex workflows. This flexibility allows teams to scale engagement without relying on developers.

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360 SMS App Screenshots

360 SMS App Pricing and Plans

Starting price: $7.00

Free Trial

Free Version

Basic

$7.00

per user

No plan information available

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360 SMS App Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of 360 SMS App
Activity Tracking
Alerts/Notifications
API
Automated Responses
Customer Segmentation
Customizable Templates
Drip Campaigns
Mass Texting
Multi-Campaign
Polls/Voting
SMS Messaging

360 SMS App Integrations

Salesforce.org Nonprofit Cloud

Salesforce.org Education Cloud

Zoho CRM

360 SMS App User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used 360 SMS App and would like to share your experience with others?

Bhawna R.

Verified reviewer

Accounting

201-500 employees

Used weekly for less than 2 years

Review source

Reviewed July 2022

Great App and Great Support

"Quick and easy set up. Multiple channels have helped us communicate with prospects and customers over their preferred channel and run multi-channel drip campaigns. Easily configurable surveys helped to capture unique data faster for every new use case. Overall experience is commendable. "

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

11 channels in one app for Salesforce communication. No separate integration is required for different channels. SMS drip campaigns and surveys are configurable without any technical knowledge. This capability of the app worth your penny. Support team is excellent and absolutely delighted to work with.

Cons:

Sometimes conversation over calls is a bit unclear. But its a temporary issue nothing big.

Akshay K.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2024

Best CTI/SMS app for Salesforce

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple, fast, and native to Salesforce. Other important features are iText (Chatbot), Drip Campaigns.

Cons:

Sometimes we face Carrier Violation errors but this is not related to the 360 SMS app. It is more related to the network provider.

Brianna D.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used monthly for less than 6 months

Review source

Reviewed February 2024

Support Review

-Support is helpful! [sensitive content hidden] is great on the phone answering our questions & working through issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Navigating the 2 way communication - Forwarding the number

Cons:

- Still learning N/A

AJ J.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2024

Best Customer Service!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The app is hardly ever bugged, always works great! In addition the customer support is amazing and always so helpful. Gourav Hotwani always goes over and beyond to take care of any issues I have!

Cons:

I dont have anything bad to say about 360 sms

Juan V.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed March 2024

360 SMS Support Review

[sensitive content hidden] were great in explaining and answering all of our questions.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Setup and support have been exceptional; deployment has gone smoothly, with the opportunity to obtain easy access to our assigned support member.

Cons:

I do not have any cons to this product so far.

Reasons for switching to 360 SMS App

Integration into the salesforce environment.

Priyanshu P.

Verified reviewer

Business Supplies and Equipment

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed August 2022

Wide range of amazing feature set

The best solution for all your messaging needs. Whether you want to communicate one-on-one, send bulk messages, or automate text messages, it lets you do it all in the blink of an eye. Highly recommended.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Before choosing the 360 SMS app, I considered various other texting solutions for Salesforce but got stuck at 360 SMS. This app has all the features that one could imagine for seamless business texting. I would definitely recommend the 360 SMS app.

Cons:

The only con I find is that the app doesn't support video calling.

Showing 1 - 6 of 6 Reviews