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ListenFirst

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Overview

ListenFirst 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • User Reviews

Overview

ListenFirst
ListenFirst
4.6
(5)

Pricing

Pricing available upon request

About ListenFirst

ListenFirst makes social listening actionable by integrating historical content, industry benchmarks, emotional sentiment and more. It includes social media analytics and insights businesses can act on.

What is ListenFirst?
In a single platform, you can measure the performance of your owned, earned, and paid social media activity. Track competitive information and use it to your advantage. Understand metrics with historical context. Identify the best influencers and forge effective partnerships.

How does ListenFirst help an organization?
There are many elements to an effective social marketing strategy. As a marketer or someone who supports a marketing organization, you know how critical it is to have right data to inform each step of the marketing journey. That’s where ListenFirst comes in.

How does data from ListenFirst help you?
Understand your market: Knowing your market is the first thing you need to build a solid marketing strategy.

Identify trends: Do you have a deep understanding of your audience across your different brands? Who are your loyal customers and in which channels are they most engaged? Identify the topics your audience finds most compelling and uncover the...

market trends that inspire action. Plan your strategy: Plan your marketing strategy with data-backed success stories. Planning your next campaign, partnerships, and social investments doesn’t have to be guess work. Analyze: Gather meaningful data across your social media efforts and then monitor how it all impacts your reception in the market. Optimize: Refine your content and optimize your plans. With ListenFirst you have the social media analysis you need to allocate your resources effectively and across all social channels. Why the world's biggest brands use ListenFirst? You cannot improve what you cannot measure. This is why social media analytics is so helpful, and it's where ListenFirst helps brands thrive.

ListenFirst Screenshots

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ListenFirst Pricing and Plans

Free Trial
Free Version
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ListenFirst Features

  • Popular features found in Social Media Analytics Tools
    Campaign Analytics
    Competitor Monitoring
    Customizable Reports
    Engagement Tracking
    Lead Attribution
    Multi-Channel Data Collection
    Post Scheduling
  • More features of ListenFirst
    API
    Audience Targeting
    Benchmarking
    Competitive Analysis
    Content Management
    Customer Engagement
    Dashboard
    Impact Measurement
    Influencer Tracking
    @mentions
    Performance Metrics
    Reporting/Analytics
    Reputation Management
    Sentiment Analysis
    Social Listening
    Trend Analysis

ListenFirst User Reviews

Overall Rating

4.6

Ratings Breakdown

5

60%

4

40%

3

0%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.2

Value for money

4.3

Customer support

5.0

Functionality

4.2

Have you used ListenFirst and would like to share your experience with others?

VR

Verified
Reviewer

Entertainment

1001-5000 employees

Used weekly for more than 2 years

Reviewed May 2022

[SENSITIVE CONTENT] - Review

4

My overall experience with ListenFirst has been mostly good. Client Services is helpful and the platform offers a lot of useful capabilities

Ratings Breakdown

5
Ease of use
4
Value for money
5
Customer support
4
Functionality
icon
Pros:
I like the content analysis, video analysis, and classic reporting features the most
Cons:
Sentiment Analysis is a bit lacking and isn't as intuitive or robust as I'd like it to be

Read More

EA

Emily A.

Verified reviewer

Marketing and Advertising

1001-5000 employees

Used weekly for less than 2 years

Reviewed April 2022

ListenFirst has saved us countless hours of work

5

ListenFirst

Ratings Breakdown

4
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
ListenFirst gives us the most comprehensive view of our brands’ performance. The competitor and content tabs save hours of manual work for my team.
Cons:
ListenFirst’s platform is not as user intuitive as it could be.

Reasons for choosing ListenFirst

ListenFirst gave us the most comprehensive view of our own brands, as well as our competitors.

Vendor Response

Thank you for the feedback, Emily. We know how valuable competitive data can be, and the ease of use is something we are tackling head on. You may have noticed some simplified UI features already this year. Navigation and metrics are two examples of where we've recently simplified things. And we're still going!

Replied May 2022

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RC

Robert C.

Verified reviewer

Market Research

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed August 2022

Ad Sales Research Analytics

4

Provide the value of our programs are among Social engagement

Ratings Breakdown

3
Ease of use
3
Value for money
5
Customer support
3
Functionality
icon
Pros:
The brand tracking and Engagement scores for AMCN's programs vs. the competitive landscape
Cons:
Affinity score reporting is confusing and could be better

Reasons for switching to ListenFirst

Price and lack of platforms from Nielsen Social

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CJ

Chris J.

Verified reviewer

Hospital & Health Care

10000+ employees

Used weekly for more than 2 years

Reviewed April 2022

I'd recommend ListenFirst 11/10 times!

5

Love it. Love the support team. They make my job easier.

Ratings Breakdown

4
Ease of use
5
Customer support
4
Functionality
icon
Pros:
I like that you can compare response rate instead of engagement rate to take into consideration size of following.
Cons:
It's a bit slow and the UI isn't up to par with other competitors.

Vendor Response

Happy to hear we are making your job easier. We are also investing in the UI and speed of the platform. It's an ongoing effort, but you will see big changes in 2022, if you haven't already!

Replied May 2022

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KB

Karla B.

Verified reviewer

Publishing

11-50 employees

Used weekly for less than 12 months

Reviewed May 2022

ListenFirst Has Elevated Our Offerings & Partnerships

5

We've had a great experience with ListenFirst and its team who have been outstanding, making sure we are getting everything we need out of the platform.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
ListenFirst gives us an in-depth look at not only our own social performance, but also a clear look at our competitors, clients and prospects. We're able to use the platform for both the pre- and post-sale phase, along with our own organic content, making it highly versatile and impactful for multiple teams.
Cons:
It can be a little tricky to use and slightly overwhelming with all the features.

Reasons for choosing ListenFirst

ListenFirst was the most comprehensive tool we've seen and the client services team is unmatched.

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Showing 1 - 5 of 5 Reviews

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