CallFinder 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

CallFinder

4.7

(12)

Pricing

Starting at $999.00 per month

About CallFinder

CallFinder is a cloud-based call monitoring solution designed to help businesses in education, healthcare, insurance, manufacturing, retail, hospitality and other industry verticals manage scoring, transcribing, and analysis of customer interactions. The platform enables organizations to handle speech-to-text transcriptions using speech analytics capabilities.

CallFinder lets enterprises monitor customer interactions to view the performance of agents, identify improvement areas and provide targeted training using call scoring technology and real-time data. The built-in speech to text transcription engine automatically scans client interactions to identify customer sentiments and emotions, enabling organizations to improve customer experience and agents’ skills. Additionally, supervisors can store, view and share call recordings with members across departments.

CallFinder enables managers to gain insights into agent strength, improvement opportunities, trends and other metrics via analytics and statistical reports. Pricing details are available on request and support is provided via phone, email and other online measures.

CallFinder Screenshots

CallFinder Pricing and Plans

Starting price: $999.00 per month

Free Trial

Free Version

Basic

$999.00

per feature, per month

No plan information available

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CallFinder Features

Popular features found in Business Intelligence
Ad hoc Reporting
Benchmarking
Collaboration Tools
Data Connectors
Data Visualization
Key Performance Indicators
Multiple Data Sources
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend/Problem Indicators
More features of CallFinder
Annotations
Assessment Management
Audio Capture
Automatic Call Distribution
Automatic Transcription
Call Center Management
Call Monitoring
Call Recording
Call Reporting
Call Scripting
Call Transfer
Campaign Management
CRM
Customer Experience Management
Customer Service Analytics
Dashboard
Data Discovery
Data Security
Goal Setting/Tracking
IVR
Language Detection
Monitoring
Multi-Language
Natural Language Search
Negative Feedback Management
Performance Management
Publishing/Sharing
Quality Assurance
Reporting/Analytics
Reporting & Statistics
Sales Trend Analysis
Scorecards
Search/Filter
Self-service Analytics
Self-Service Search
Sentiment Analysis
Speech-to-Text Analysis
Tagging
Text Analysis
Third-Party Integrations
Visual Analytics
Voice Recognition

CallFinder User Reviews

Overall Rating

4.7

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

4.3

Value for money

4.8

Customer support

5.0

Functionality

4.4

Brandyn N.

Verified reviewer

Consumer Goods

201-500 employees

Used daily for less than 6 months

Review source

Reviewed February 2019

Callfinder could help your Company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use and straightforward. The Customer support is top class and you feel like you have a partner who is fully engaged to figure out your businesses particular needs.

Cons:

Wish it had functionality to pick up customer sentiment. More ability to create your own searches.

Vendor Response

Thanks for the review, Brandyn! We take pride in the services and customer support we provide, and we always appreciate feedback. We also wanted to let you know that customer sentiment analysis is now available, along with searchable call transcriptions for quick and easy call review. Thanks again!

Replied September 2019

Steve D.

Verified reviewer

Telecommunications

51-200 employees

Used daily for less than 2 years

Reviewed September 2019

A great product, with lots of new inovations

This is our company's first venture into speech analytics, and it has been non stop learning! The team at CallFinder are top notch, very professional, and are willing to help you any time. They do not sugar coat things, and will tell you what the system can and cannot do, no misleading claims.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system is easy to use and navigate. Data export is user friendly and can be automated. Customer support is 2nd to none! CallFinder has a great foundation, and are continuously adding new features based on customer feedback. They created a new search algorithm based on our requested that uses variable data that we send them.

Cons:

Some of the newer features have limited functions, but those are being addressed in a timely manner.

Vendor Response

Thanks so much for the positive feedback, Steve! Our Analysts work hard to ensure that we provide customers with exactly what they need. Plus, we are adding new features all the time! We appreciate any and all feedback, and we look forward to working with you as we continue to enhance the features and functionality of our solution.

Replied October 2019

Michael S.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used monthly for less than 2 years

Review source

Reviewed March 2020

Needs some work

Ratings Breakdown

Ease of use

Functionality

Pros:

Once I find calls it is easy to use and go over calls with my team.

Cons:

It is not always easy to find calls and many call that my team do do not pull through

Vendor Response

Thanks for the review and your feedback, Michael. We're glad you find the call recordings useful and sorry to hear you've had trouble with the interface. We value all feedback, and we have passed yours along to our product development team. If there's anything you need, you can always contact one of our expert Analysts. We're always here to help you get the most out of your automated quality monitoring solution, so please don't hesitate to call us. Thanks again for your review.

Replied March 2020

Larriann A.

Verified reviewer

Automotive

51-200 employees

Used weekly for more than 2 years

Reviewed September 2019

Great Product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CallFinder offers great support. They are quick to respond which is a major positive! The product itself has benefited our department in several ways. Takes on the work of reviewing hundreds of calls! Thanks!

Cons:

CallFinder listens and scores hundreds of calls but is not perfect. As much as we would like for it to do all the work there is a need for human interaction as scores are not always 100% accurate. Although, we have experienced better accuracy this year.

Vendor Response

Larriann Thanks for your thoughtful review and feedback. We're pleased to hear that you're experiencing improved accuracy in your scorecards. While no speech analytics engine on the market is 100% accurate due to audio quality, regional accents, speaking pace and more, it is possible with CallFinder's solution to achieve industry leading accuracy rates approaching 90% depending on your business goals and needs. This is why we highly recommend that all clients work with their dedicated CallFinder Analyst to establish goals upfront, and develop scorecards to achieve expectations as they relate to the accuracy of scorecard data. Unlike all other providers, the CallFinder Analyst becomes part of each client's team going forward.

Replied September 2019

frank d.

Verified reviewer

Automotive

51-200 employees

Used weekly for less than 2 years

Reviewed September 2019

using speech analytics in a call center environment

We adopted Callfinder to help us scale the business and ensure strict compliance to how we adjudicate a claim while maximizing efficiencies in our call center and that is being delivered by Call Finder

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

very easy to get up and running , simple to customize for specific business uses. Provides a multiplying effect by ensuring we focus on transactional behaviors that need the most attention quickly and consistently

Cons:

As with any SW of this nature, can be "gamed" and I say that in a positive way and therefore scores can reflect incorrect trends. But still very easy to quickly validate any negative trends that appear in the scoring.

Reasons for choosing CallFinder

Simplicity and ease to implement

Vendor Response

Thanks for the stellar review, Frank! Our Analysts love working with customers to ensure that every client is getting the most out of our speech analytics solution. We are so glad to hear that our solution is providing positive results for your business and call center. As always, we're just a phone call away if you need anything!

Replied September 2019

Dave K.

Verified reviewer

Financial Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2020

Very Happy

We have been extremely happy with everything so far. the setup and onboarding were excellent. All the support staff, technical folks were really good and made it very easy to get things up and running, the continuous support also makes things extremely good.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Ease of use, ability to score 100% of our calls, and not have to hire a huge team of quality coaches. Being able to see the transcript, setup searches to find keywords. Seeing customer sentiment is an excellent feature as well.

Cons:

so far we are very happy with everything.

Vendor Response

Thanks for the thoughtful review, Dave! We're so glad you're happy with the solution so far, and we are always here to help you out with anything you need.

Replied July 2020

Adam U.

Verified reviewer

Insurance

201-500 employees

Used weekly for more than 2 years

Review source

Reviewed March 2020

Finding Calls on CallFinder

Ratings Breakdown

Ease of use

Functionality

Pros:

The filtering features are the most impactful since I can narrow it down to user and when the call accrued.

Cons:

At times I can't find the call I want to listen to. When I filter down to the user and day the call accrued some of the calls are not showing up. Also, some of the details of the call on the initial screen is overlapped by the playing of the call.

Vendor Response

Thanks for the review and the helpful feedback, Adam! We're glad that you find our filtering feature useful. We've passed along your other feedback to our Product Development team, and we're always open to suggestions. Feel free to contact us if you have any issues or questions. Thanks for your continued support!

Replied March 2020

Sue P.

Verified reviewer

Insurance

201-500 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

Call Finder

Ratings Breakdown

Ease of use

Functionality

Pros:

Ability to find calls with our requesting them from our QA department

Cons:

Sometimes the system was not available to use correctly.

Vendor Response

Sue, thank you so much for taking the time to provide us with valuable feedback. We take pride in providing our customers with everything they need to make quality monitoring simple and efficient. We have passed along your feedback to our development team. We wish you all the best in 2020!

Replied December 2019

Seth S.

Verified reviewer

Construction

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2020

CallFinder

Improved efficiency of managing call center staff.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This tool has been a great addition to our call center, helping our manager be much more efficient monitoring and coaching our team.

Cons:

nothing that comes to mind in terms of liking the least.

Reasons for choosing CallFinder

Comfortable with 800 Response, having been working with for over a decade.

Vendor Response

Thanks Seth! We're so glad to hear that our CallFinder speech analytics software is helping with your call center efficiency. Thanks for being such a valued customer and for choosing CallFinder and 800response!

Replied September 2020

Kimber C.

Verified reviewer

Information Services

51-200 employees

Used daily for less than 6 months

Reviewed September 2019

Love CallFinder and [SENSITIVE CONTENT HIDDEN]

The rep has made this experience incredible. She is so very knowledgeable, patient, interactive, and helpful! It is a true delight working with her. Shout out to the rep!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to customize with precise accuracy is outstanding. Being able to separate campaigns then being able to view side-by-side comparisons of campaigns is a great feature. I'm informed first thing every morning with the auto-send of snapshot reports directly to my inbox. There are so many aspects of CallFinder that they all can't be mentioned here.

Cons:

It replaces a career path for QA employees.

Vendor Response

Thanks for your thoughtful review, Kimber! We are pleased to hear that our solution is providing you with such positive results and that Sabrina continues to elevate your experience even more. We will certainly pass along your feedback to her. We look forward to working with you for anything you might need.

Replied September 2019

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