asyst:Utility Billing 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

asyst:Utility Billing

4.4

(7)

Pricing

Starting at $995.00 one time

About asyst:Utility Billing

asyst:Utility Billing is a Windows-based utility billing solution for municipalities, local governments, water districts and private utilities. The solution integrates with Microsoft Office and allows users to manage customer accounts. It helps enter meter recordings, flags out-of-range entries and tracks surcharges as well as taxes for collections and billing.

asyst:Utility Billing enables users to enter, check and refund deposits for services, membership fees and interest paid. Users can also transfer customers from one location to another along with deposits and balance information. The solution allows users to check billing history and reprint bills.

asyst:Utility Billing lets users attach images to bills and collect partial payments from customers. Other features include barcode printing on bills, payment reversal, automatic calculation of estimated readings and more. Support to the solution is offered via phone and live chat during business hours.

asyst:Utility Billing Screenshots

asyst:Utility Billing Pricing and Plans

Starting price: $995.00 one time

Free Trial

Free Version

Basic

$995.00

one time

No plan information available

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asyst:Utility Billing Features

Popular features found in Utility Billing
Customer Management
Meter Data Management
Non-Metered Billing
Online Payments
Payment Collection
Penalty/Cut-Off Processing
Rate Management
Reporting & Statistics
Self Service Portal
Transaction History
Work Order Management
More features of asyst:Utility Billing
Accounting
ACH Payment Processing
Billing & Invoicing
For Electricity
For Natural Gas
For Trash
For Water
Metered Billing

asyst:Utility Billing User Reviews

Overall Rating

4.4

Ratings Breakdown

57%

29%

14%

Secondary Ratings

Ease of Use

4.4

Customer support

4.9

Dianne N.

Used unspecified for unspecified

Review source

Reviewed August 2009

City Clerk

It is a good software and it has really saved me time from when we were doing it by hand.

Ratings Breakdown

Ease of use

Customer support

Pros:

This software contains most of what we needed. It just takes some time to learn how it operate all the features. Thank God they have such a good support staff.

Cons:

I wished when you did the daily balances that it broke out the sales tax separate and also in the the billing totals. Also I don't have anyway of getting a complete consumption report monthly that I need for reports to the state.

Vendor Response

The Payment Credit edit report can be ran for any time period to easily break out the sales tax and other services for any period. In additon, the Consumption Analysis Report can be ran to get total consumption by service for any point in time.

Replied August 2009

Cynthia P.

Used unspecified for unspecified

Review source

Reviewed October 2015

Meet the basic needs of our company. Customer Service is the best i have ever seen

I am new to the utility industry so I have a limited view-experience with these types of programs. I have used other accounting and payroll programs over the years but we only use the utility portion of Asyst. It does what we want and to be fair, I am sure it does much more than what we use. It would be nice to be able to format our own reports or billing forms with out having to call it in, an then wait for it to be done, but that is the only major let down that I have found while using this system. Again, the customer service has always been outstanding, and very quick to respond, and very knowledgeable and friendly.

Ratings Breakdown

Ease of use

Customer support

TONY D.

Used unspecified for unspecified

Review source

Reviewed July 2009

asyst utility billing

It's a great system for cities and towns with less than 10 -15 thousand accounts. If you are dollar restricted, this is probably the best system you can find based on "bang for your bucks".

Ratings Breakdown

Ease of use

Customer support

Pros:

Tons of reports. User defined options throughout. The price is great.

Cons:

Can be difficult to set up, especially if you don't have a good working knowledge of what you want. As with all software utilities, if you are doing a conversion from a different system, there will be problems.

Karen C.

Used unspecified for unspecified

Review source

Reviewed October 2015

Easy to implement, learn and use.

I do not work on a daily basis with the utility billing; however, I do "fill in" when necessary. I did ask the staff who do work with it daily with the first question being "what are the pros of the software?" - the reply was a quick "it's easy to learn and use.". The next question was "what are the cons?" - there was nothing but silence. There were no complaints. 'Nuff said. I will also add that we have had nothing but great customer service from USTI.

Ratings Breakdown

Ease of use

Customer support

Paula W.

Used unspecified for unspecified

Review source

Reviewed July 2009

Utility Billing