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ChargeAutomation

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Overview
Reviews

ChargeAutomation 2026: Benefits, Features & Pricing

Wondering if ChargeAutomation is right for your organization?

Our Vacation Rental Software selection experts can help you in 15 minutes or less.

On this page
  • Overview
  • Pricing and Plans
  • Features
  • User Reviews

Overview

ChargeAutomation
ChargeAutomation
4.5
(11)

Pricing

Starting at CA$39.00 per month

About ChargeAutomation

ChargeAutomation is a software designed to streamline operations and enhance the guest experience for vacation rentals, BnBs, and short-term-rental hosts. The platform offers a suite of features tailored to the hospitality industry.

One key feature is the contactless online check-in. Guests can provide information, upload documents, sign agreements, and make payments before arrival. This eliminates lengthy check-in queues and ensures a smooth start to the stay. The automated payment system handles all processing, including deposits, balances, and fees, without cash handling, reducing errors and theft.

ChargeAutomation also offers upselling features. This intelligent system can increase revenue per booking by suggesting personalized upgrades, services, and tours based on guest preferences. The security deposit collection feature automatically pre-authorizes deposits, incentivizing responsible guest behavior and protecting against property damage. Its digital guidebook web app provides guests with a customized portal for check-in instructions, access codes, recommendations, and more, enhancing the overall experience.

ChargeAutomation Screenshots

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ChargeAutomation Pricing and Plans

Starting price: CA$39.00 per month
Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

    Essentials

    CA$39.00

    usage based, per month

    No plan information available

      Professional

      CA$99.00

      usage based, per month

      No plan information available

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        ChargeAutomation Features

        • Popular features found in Vacation Rental
          Availability Management
          Channel Management
          Contact Management
          Guest Experience Management
          Housekeeping Management
          Marketing Automation
          Online Booking
          Owner Statements
          Payment Processing
          Property Management
          Reservations Management
          Work Order Management
        • More features of ChargeAutomation
          ACH Payment Processing
          API
          Billing & Invoicing
          Credit Card Processing
          Cryptocurrency Processing
          Customizable Templates
          Data Import/Export
          Data Security
          Debit/Credit Card Processing
          Electronic Signature
          For Vacation Rentals
          Guest Check-in/Check-out
          Guest Communications
          In-Person Payments
          Mobile Access
          Mobile Payments
          Multi-Currency
          Multiple Payment Options
          Online Payments
          Payment Fraud Prevention
          Payment Gateway Integration
          PCI Compliance
          Point of Sale (POS)
          Recurring/Subscription Billing
          Reporting/Analytics

        ChargeAutomation User Reviews

        Overall Rating

        4.5

        Ratings Breakdown

        5

        82%

        4

        9%

        3

        0%

        2

        0%

        1

        9%

        Secondary Ratings

        Ease of Use

        4.5

        Value for money

        4.4

        Customer support

        4.5

        Functionality

        4.5

        VR

        Verified
        Reviewer

        Hospitality

        2-10 employees

        Used daily for less than 12 months

        Review source

        Reviewed June 2023

        Easy and effortless to use, very great additional to our system

        5

        Great service and support from the team, and reliable.

        Ratings Breakdown

        5
        Ease of use
        5
        Value for money
        5
        Customer support
        5
        Functionality
        icon
        Pros:
        Forms an important part of our business system which enables us to make additional sales
        Cons:
        None noted, all is very basic and functional

        Read More

        TK

        Tracey K.

        Verified reviewer

        Hospitality

        2-10 employees

        Used daily for less than 12 months

        Reviewed September 2021

        Automating our growing business

        5

        There have a been a few gaps in our requirtements - however the team at CA have always been receptive to these and have added lots of new functionality to support us.

        Ratings Breakdown

        5
        Ease of use
        5
        Value for money
        5
        Customer support
        5
        Functionality
        icon
        Pros:
        We moved from another supplier due to the manual payments we were having to collect from our guest. We were not able to use security deposits for guests. It has enabled our growing business to automate its payments in a secure and flexible manner.
        Cons:
        Very small but as we are based in the UK some of the features and set up is based in $ rather than £

        Reasons for switching to ChargeAutomation

        We wanted to be able to take online bookings and payments

        Read More

        EP

        Eric Alvin P.

        Verified reviewer

        Hospitality

        11-50 employees

        Used monthly for less than 6 months

        Review source

        Reviewed August 2024

        WORST NIGHTMARE AND SCAM

        1

        RATING : 0 ( if I could rate negative I would) Our experience with ChargeAutomation has been an absolute nightmare. Despite not using any of their services for an entire year, we were forced into a non-refundable contract. We subscribed based on misleading claims that ChargeAutomation could easily integrate with PayPal Business. However, we later discovered that additional, undisclosed steps were required. This bait-and-switch tactic cost us valuable time and money. The layers of coordination—starting from Hostaway to ChargeAutomation, then to Cybersource, GlobalPay, and Paynamics—added nothing but financial burden. This tangled mess has been incredibly frustrating and costly, with no benefit to our business whatsoever. The customer service is abysmal. Ian from ChargeAutomation not only refused our refund request but also fought with us when we tried to discuss our concerns. He even made a fuss about the negative review we left, showing a complete lack of professionalism and disregard for customer satisfaction. This company is nothing short of a scam. Avoid ChargeAutomation at all costs if you value your time, money, and sanity.

        Ratings Breakdown

        1
        Ease of use
        1
        Value for money
        1
        Customer support
        1
        Functionality
        icon
        Pros:
        NONE AT ALL. We never got to use their services and they charged us so much. Ian is the worst customer service representative you could ever encounter. The most arrogant person I have ever talked to.
        Cons:
        Customer service was really bad and over charging over services that we never availed

        Read More

        IC

        Ian C.

        Verified reviewer

        Hospitality

        2-10 employees

        Used daily for less than 2 years

        Reviewed February 2021

        Makes Payment Processing Easy

        5

        Overall this software is excellent. It has made the day to day task of payment processing and guest document gathering smooth and reliable.

        Ratings Breakdown

        5
        Ease of use
        5
        Value for money
        5
        Customer support
        5
        Functionality
        icon
        Pros:
        ChargeAutomation is a feature rich platform that makes process payments, authorizing deposits, and handling guest documentation easy. The hard working team of develops is constantly making improvements and readily accepts feedback and suggestions.
        Cons:
        The software struggles with updating when dates of stay change which is a challenge.

        Reasons for choosing ChargeAutomation

        Ease of integration with our existing software.

        Read More

        AO

        Andrew O.

        Verified reviewer

        Commercial Real Estate

        2-10 employees

        Used daily for more than 2 years

        Reviewed June 2024

        Amazing product for automation & guest experience

        5

        We love charge automation and even after we switched & upgraded PMS systems, we still retained charge automation as it's integral to our tech stack.

        Ratings Breakdown

        5
        Ease of use
        5
        Value for money
        5
        Customer support
        5
        Functionality
        icon
        Pros:
        We love the payment scheduling, upsell features, deposit, KYC, etc. all from a single URL link. It fits in nicely with our automation strategy.
        Cons:
        Difficult to think of a negative, as we love the product.

        Read More

        SD

        Stuart D.

        Verified reviewer

        Hospitality

        2-10 employees

        Used daily for less than 6 months

        Reviewed August 2024

        CA is the future of guest experience

        5

        Fantastic, this is the future for guest experience!

        Ratings Breakdown

        5
        Ease of use
        5
        Value for money
        5
        Customer support
        5
        Functionality
        icon
        Pros:
        The integration with RemoteLock software which enables the PIN code door access information to be included in the guest guidebook is fantastic. Obtaining the guests real email address rather than the random booking.com/expedia/airbnb system generated email address is worth its wait in gold. Now you can communicate with these guests outwith the walled garden. Best of all, these features and much more are included for FREE in their Basic plan.
        Cons:
        Dashboard, I would like to be able to move the widget order. I would like to see a widget where it displays the booking and answers to the custom questions, rather than having to open a new window.

        Read More

        RQ

        Rebecca Q.

        Verified reviewer

        Hospitality

        2-10 employees

        Used daily for more than 2 years

        Reviewed May 2024

        This software is what makes my business run so smoothly!

        5

        Ratings Breakdown

        5
        Ease of use
        5
        Value for money
        5
        Customer support
        5
        Functionality
        icon
        Pros:
        I love being able to automate all of the payment t processes for the direct rentals of my vacation rental business. With chargeautomation, bookings run automatically and guests are able to pay 50% up front with the remainder charged 30 days before check in, similar to larger booking platforms. My security deposits are also automatic so I no longer have to manually refund deposits. I also have a number of upsells available to guests. It is also very cost effective. I only pay several dollars each month.
        Cons:
        I wish there was a mobile app although having a link on the Home Screen does work. But I don’t love having to sign in each time.

        Read More

        UT

        Ulysses T.

        Verified reviewer

        Hospitality

        2-10 employees

        Used daily for less than 2 years

        Reviewed July 2024

        Excellent addition to my Channel Manager

        5

        Ratings Breakdown

        5
        Ease of use
        5
        Value for money
        5
        Customer support
        5
        Functionality
        icon
        Pros:
        Upsells, payments, ease of use, client support
        Cons:
        So far I haven't encountered something that I don't like.

        Read More

        GC

        Gloria C.

        Verified reviewer

        Real Estate

        2-10 employees

        Used daily for less than 12 months

        Reviewed July 2024

        ChargeAutomation

        5

        Ratings Breakdown

        5
        Ease of use
        5
        Value for money
        5
        Customer support
        5
        Functionality
        icon
        Pros:
        Very easy to communicate with beds24 and to implement upsell payment Support is also very reactive
        Cons:
        Low options for user parameters, not having and app to facilite acces from phone

        Reasons for switching to ChargeAutomation

        Difficulty to parameter messages with beds24

        Read More

        KN

        Kelly N.

        Verified reviewer

        Leisure, Travel & Tourism

        11-50 employees

        Used daily for more than 2 years

        Reviewed May 2024

        Great Customer Service

        5

        Ratings Breakdown

        5
        Ease of use
        5
        Value for money
        5
        Customer support
        5
        Functionality
        icon
        Pros:
        Working with the CA team has been super easy. All questions or issues are addressed within a timely manner.
        Cons:
        Sorry, not able to think of anything off the top of my head.

        Read More

        Showing 1 - 10 of 11 Reviews
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