VisionVPM 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

VisionVPM

4.4

(25)

Pricing

Pricing available upon request

About VisionVPM

VisionVPM is a veterinary platform that helps businesses streamline client management, marketing and appointment scheduling operations. It enables healthcare professionals to consult patients through video conferencing functionality and capture and store patient details in a centralized repository.

It offers a variety of features such as billing, performance tracking, an activity dashboard, automated reminders, communication management and more. The application allows employees to organize marketing campaigns and send promotional content to clients via text messages and emails. Additionally, VisionVPM lets administrators generate custom reports, track expenses and manage inventories via a unified platform.

VisionVPM facilitates integration with numerous in-house applications such as eVetPractice, AVImark, RxWorks, ImproMed, RoboVet and more via APIs. Pricing is available on request and support is extended via phone, email and other online measures.

VisionVPM Screenshots

VisionVPM Pricing and Plans

Starting price: Pricing available upon request

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

VisionVPM Features

Popular features found in Veterinary
Billing & Invoicing
Calendar Management
Client Management
Confirmations/Reminders
EMR/EHR
Imaging and X-rays
Inventory Management
Payment Processing
Prescription Processing
Treatment Planning
More features of VisionVPM
Activity Dashboard
API
Appointment Scheduling
Communication Management
Patient Records Management
Reminders
Telemedicine

VisionVPM Integrations

RxWorks

RoboVet

Covetrus Impromed Equine

Covetrus Impromed

Covetrus Pulse

Covetrus Avimark

VisionVPM User Reviews

Overall Rating

4.4

Ratings Breakdown

44%

52%

Secondary Ratings

Ease of Use

4.4

Value for money

4.2

Customer support

4.3

Functionality

4.4

Have you used VisionVPM and would like to share your experience with others?

Jenny M.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Jenny Clinic Co-ordinator

Great, support is great, however sometimes we would like an answer right away rather than waiting for someone to contact us back the next day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and ability to fix or change things if necessary.

Cons:

Unfortunately it is hard to know what we "don't know". Not sure how to make this better, training or a list of tips?

Reasons for switching to VisionVPM

Driven from Head Office so we all do the same thing.

Vendor Response

Thank you for the feedback Jenny, we appreciate it.

Replied May 2024

Cathy U.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Customer Service second to none

I've had no regrets with installing Vision from day 1 at the clinic. I use the full General Ledger capability which essentially saves me from having to buy an entire additional software package. The Team has been responsive to change requests and the customer service has been outstanding. When we had a server disaster I had round the clock help from Vision until we were back up and running. I can't fault their Team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Vision, developed over such a long time, obviously contains the functionality needed to effectively manage a veterinary clinic, but it's the customer service that really makes the difference for me. The Vision support Team are always friendly, helpful and FAST. Nothing is too much trouble. It makes an enormous difference to know that there is someone on the end of the line who will respond immediately and actually solve your problem the first time, whenever needed.

Cons:

There's a few areas where fewer clicks would be useful and there is a lot to learn, so often this is a case of just knowing a better way .... Much of my reporting I do external to Vision, exporting data and then using different tools to present it.

Reasons for choosing VisionVPM

I knew the customer service would be excellent, the program was comprehensive, the price was good and the purchasing experience was seamless.

Roberto P.

Verified reviewer

Veterinary

51-200 employees

Used other for free trial

Review source

Reviewed February 2019

Not to sure how to feel about this one.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With all the recent buzz about all this acquisitions by Henry Schein is a bit hard to evaluate their products with an open mind. Software perse this is your typical PIMS system with more or less the same features like any other.

Cons:

I dont like where Shein is heading with their EULA these days seem like they are more keen in what they can use your data for than what their software can help you do with that data. I would be very weary of any Shein software from this point on in the future.

Shelley D.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

WT&C Vets Vision VPM Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What we as a business like most about VisionVPM is its ease of use. We can have new staff join us & within a couple of lessons of learning the system, they are having no issues or hassles navigating through the Vision system.

Cons:

What we like least as a business with VisionVPM is not having direct IT support & majority of the time are having to leave messages for someone to contact us back. We are normally only calling when we have major IT/programme concerns & too not have direct access to fix straight away can be a little frustrating.

Vendor Response

Thanks for your feedback Shelley, we appreciate it and will flag the note about support.

Replied May 2024

Sally D.

Verified reviewer

Veterinary

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Vision VPM

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Fairly easy to use. Intuitive. There are many different ways of achieving the same thing.

Cons:

Can be confusing, especially when generating reports. Also online user manuals not always the easiest to use.

Reasons for switching to VisionVPM

Better invoicing on Vision than Rx works

Miranda C.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Great product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have used VisionVPM for 16 years. Great product, easy to learn and has lots of additional feature options. Regular updates and they listen to user suggestions.

Cons:

Although the customer service staff are wonderful (highly recommend [sensitive content hidden]). It can take a bit to hear from them. I believe they may be a bit understaffed at the moment.

Vendor Response

Thanks for your feedback Miranda! We appreciate it.

Replied May 2024

Kirsty B.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Veterinary software with many functions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We like that VisionVPM is an all-in-one veterinary software - appointments, patient records, accounting etc

Cons:

Sometimes (as with any software) there are bugs, sometimes found after an update. However, these are usually fixed quite quickly. Sometimes it takes quite a while to get hold of technical support on the phone but if you email them, someone usually calls back within the day.

Vendor Response

Thanks for the feedback Kirsty, we appreciate it.

Replied May 2024

AMber B.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

Easy to use and learn, lots of great features.

Overall it's great software and mostly hassle-free to use. Their automation services have been great and saved us a lot of time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very easy to learn and to onboard new users. Has a lot of useful options. Regular updates that are fairly easy to install. There are lots of great reporting features.

Cons:

When i first started using Vision, over 10 years ago, the customer service was easy to access with a quick phone call at any time of the day but over time it got harder to get someone on the phone and it's common to have to leave an email and wait for someone to get back to you. It seems like they are a little understaffed now in that department. Sometimes the wait times are a little long. It would be great if they were available out of hours for clinics that do after hours. The customer service people are always super helpful and friendly though and always fix my problems quickly.

Joshua R.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Vision VPM review a clinic owners perspective

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and learn - generally easy to onboard new or temporary staff Stable Support is good - see comment below - some great people on the team - Liz Z and Hayden spring to mind

Cons:

Overall product is great - main concern is the 9-5 M-F customer support which tho standard for IT industry does not reflect the Vet professions business model. As a user since 2012 - response times have become longer over the years - Updates come with a video tutorial which sounds great but the tutorials are so dull (sorry Liz!!) I cant bear to watch them - they would be much better if instead of a single hour long video of which only 5 minutes is applicable to how you use Vision - the video tutorials on updates come as a email with links to short segments so you can dip into the content that's relevant to you - woud be interesting to see how many people view the update tutorials in thier current long form

Reasons for choosing VisionVPM

Vision clearly a premioum product that was going to be developed going forward (which it has VIVA was goingbe be obsolete quickly

Reasons for switching to VisionVPM

end of life

Vendor Response

Hi Joshua, thanks for your review. Your feedback is super valuable to us! These comments will be passed onto the team.

Replied January 2022

Trinette A.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

20 years of using and wont change now

Always get great service from the helpdesk when needed within working hrs - after hrs not so much but hey cant win them all.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used this for nearly 20 years and when I went to Auckland for 5 years used another system that I found a lot more complicated and had flaws. Im still learning all the things Vision can do

Cons:

The cost of all the extra add on's but it is a far superior product to any on market and guess its because its well developed that it costs.

Reasons for choosing VisionVPM

[SENSITIVE CONTENT HIDDEN] of Vision was a vet alongside the [SENSITIVE CONTENT HIDDEN] here many years ago and why change from a really good system.

Vendor Response

Thank you Trinette for taking out time to leave your review. We are delighted to hear that you have been using VisionVPM for 20 years. We are thrilled that your practice has received excellent support from our team and that any issues have been resolved quickly and efficiently. We will pass your feedback on regarding after-hours support to our team to ensure we continue to provide the best support. Your feedback and suggestions are vital to the continuous improvement of VisionVPM. Our thanks again, Covetrus Team

Replied July 2020

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