Viewabo 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Viewabo

4.5

(11)

Pricing

Pricing available upon request

About Viewabo

Trying to understand and resolve difficult customer issues in email, chat, or over the phone is often frustrating for everyone. Not only could it take a long time to figure out what the issue is, but also the issue might not get resolved if agents can't see if customers are fixing it correctly.

Viewabo enables you to assist your customers in real-time and see what is happening by sending an SMS link to access their phone cameras to see issues in the way that customers see them, without customers needing an app.

Viewabo makes diagnosis processes and resolution workflow a lot easier and quicker so that it helps turn customer frustration into customer satisfaction, reduce the risk of lost businesses, and eliminate costs associated with in-person servicing, and unnecessary RMAs.

Viewabo Screenshots

Viewabo Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Viewabo Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Viewabo
Access Controls/Permissions
Activity Dashboard
Collaboration Tools
Multiple User Accounts
Real-Time Chat
Remote Access/Control
Reporting & Statistics
Screen Sharing
Self Service Portal
Session Recording
SSL Security
Summary Reports
Support Ticket Management
Surveys & Feedback
Troubleshooting
Two-Way Audio & Video
Video Conferencing
Video Support

Viewabo User Reviews

Overall Rating

4.5

Ratings Breakdown

55%

45%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

4.9

Functionality

4.3

Have you used Viewabo and would like to share your experience with others?

Bryan O.

Verified reviewer

Computer Games

201-500 employees

Used weekly for less than 2 years

Reviewed February 2022

Great for Technical Support

Overall, this is a great tool to have as a technical support agent and customers like it too because it allows them to show the issue they're having with real-time detail, eliminating the need for them to describe the issue over the phone or an email.

Ratings Breakdown

Ease of use

Functionality

Pros:

I really like the ability to have a portal that allows me to see what my customer sees. In technical support, one of the biggest challenges is fully understanding what the customer is experiencing. Having this tool allows for my team to have a better understanding of reported issues by seeing what the customer sees in real-time, eliminating the need for back and forth emailing.

Cons:

Sometimes, it simply does not work. Certain mobile platforms (such as Apple) usually have some sort of security built-in that prevents the application from working properly.

Vendor Response

Bryan, thank you for your review and your thoughtful feedback. It's good to hear that you've had an overall positive experience using Viewabo despite the trouble you mentioned. We are working on improvements and continuous feedback like yours is immeasurably value-abo to those efforts.

Replied July 2022

Joseph C.

Verified reviewer

Computer Hardware

201-500 employees

Used daily for less than 6 months

Reviewed April 2022

Viewabo is a great product to interact with customers

I would say it's a positive experience and makes my life and the customer's lives easier as through Viewabo, I am able to directly see what the customer is seeing and can help better navigate through troubleshooting steps. Sometimes it is very hard to explain something clearly just using words, so having a way to view the eyes through the customer has been very helpful.

Ratings Breakdown

Ease of use

Functionality

Pros:

I really enjoy how simple it is to deploy the software. It's very simple on both ends (users and customers) and is a very painless and seamless experience.

Cons:

The software can be inconsistent in video quality. I would say it has worked more times than not, but on with certain phones (did not think to ask about their Phone specs) the app seemed not to work at all. The only thing I was able to navigate was Firefox was one browser that Viewabo never had any luck with connecting to.

Cheng W.

Verified reviewer

Information Services

51-200 employees

Used weekly for less than 12 months

Reviewed April 2022

Great Software to work with the customers

I truly enjoy it and it helps a lot for my job.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Stream with customer and troubleshoot 2. The ease to connect to customers 3. Able to use on most devices

Cons:

1. Does not work with customers with pixel phones 2. Not able to enable flashlight on cell phone

Vendor Response

Cheng, thanks for your review and for your feedback. We are working on the flashlight issue you mentioned. Can you please contact me via email regarding the issues you have experienced with Pixel phones? Other than that, we're glad you enjoy using Viewabo and find it helpful. Again, we're avail-abo to answer your questions and feedback.

Replied April 2022

Juan A.

Verified reviewer

Computer Hardware

201-500 employees

Used daily for more than 2 years

Reviewed February 2022

From CS agent AT NZXT

Great and honestly such a helpful tool.

Ratings Breakdown

Ease of use

Functionality

Pros:

The software is easy our customers enjoy the ease of access and its pretty simple and fast.

Cons:

Sometimes the connection is not able to be established but a lot of factors can go into this. Please allow a flashlight on this, please.

Vendor Response

Juan, thanks for taking time to provide your feedback. We are constantly working on making Viewabo more awesome. The flashlight issue is something we're working on so you can see in those dark areas easily. Glad to hear it's been helpful for you!

Replied August 2022

Chad B.

Verified reviewer

Computer Hardware

201-500 employees

Used weekly for less than 2 years

Reviewed February 2022

CyberPower PC Tech Chad

Overall, it takes out the guesswork on trying to figure out that the customer is trying to explain to us. We can literally see what there seeing in Realtime and not have to wait for emails to come in with pictures.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to highlight certain areas on the screen with different color boxes does come in handy when showing our customer what parts to look out for. That and the ability to start the video feed in a windows format works perfect with us since we all run multi monitor setups.

Cons:

There is a few instances where the video feature will not work on IOS devices, or the video feed will not show and all we get is a black screen.

Vendor Response

Thank you, Chad, for writing this review! We are pleased that you like the annotation features and that you find the solution to be reli-abo, time-saving, and easily use-abo for you and your customers. As for your concerns about iOS and connectivity, we are working on that and recommend you use the "Reconnect" button for such issues should you encounter them again. Thank you for being an awesome client!

Replied February 2022

Kristopher D.

Verified reviewer

Computer Hardware

201-500 employees

Used daily for less than 12 months

Reviewed April 2022

Experience Using Viewabo

Great Program and really no complaints what so ever besides with a few iphone users

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Having the ability to use a video chat to assist customer with locating items in the computer like screws and components to assist with troubleshooting the inners of the computer

Cons:

Sometimes when trying to connect to someone with an iphone can be problematic and not work.

Adam L.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 6 months

Reviewed February 2022

The way to go if you have a business that requires this level of interaction with the Customer

It has been a valuable tool for when the customer can figure something on their own, we can quickly set up a session without any hassle with our end and without the customer’s frustration. Making it easy and fast to help them in their tech problems

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to set up via SMS, email or link no hassle with password or codes

Cons:

sometimes because of the network connection will drop the mic on the customer side or just a black screen as well for both parties but not a mayor problem

Vendor Response

Adam, thank you for taking the time to submit this review for Viewabo. We're glad to hear that it has been helpful for you and your customers. We also appreciate your candid feedback about your concerns and we are actively working to address them. Again, thank you for being so helpful and continue being incred-abo!

Replied February 2022

Mike J.

Verified reviewer

Computer Hardware

201-500 employees

Used weekly for less than 6 months

Reviewed April 2022

Viewabo

Its one of the most useful things we can use for assisting people and i enjoy using it when i get a chance

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

being able to see what the customer is looking at and being able to direct them to where they need to be

Cons:

keeps coming in a negative filter making it a little hard to see what i am looking at

Vendor Response

Mike, thanks for your feedback here and over our call recently. I've told the product team about the opposite color issue that you had experienced. I'll be in contact with you further about that soon. Glad to hear that Viewabo has been helpful to you and your teammates.

Replied April 2022

Faris O.

Verified reviewer

Business Supplies and Equipment

51-200 employees

Used daily for less than 6 months

Reviewed April 2022

Love it

Very easy to use, helps a lot to see what the customer is seeing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use, helps a lot to see what the customer is seeing.

Cons:

Nothing honestly, its pretty easy to use and operate

Vendor Response

Thanks, Faris for your review. Glad to hear that you're finding Viewabo helpful and easily use-abo! Keep in touch if you have any other feedback for us. Cheers!

Replied April 2022

Darrel H.

Verified reviewer

Computer Hardware

51-200 employees

Used weekly for less than 6 months

Reviewed February 2022

Viewabo use in Tech Support

Has helped many inexperienced customer locate components and troubleshoot their PCs

Ratings Breakdown

Ease of use

Functionality

Pros:

Being able to see what the customer sees (bonus if they have a good camera and good reception)

Cons:

The software can sometimes not work based on the combination of phone/web browser being used on the client side.

Vendor Response

Darrel, your feedback and review are very much appreciated. It's good to hear that Viewabo is making customer support more manage-abo for you. Cheers!

Replied February 2022

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