Mosaicx 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Mosaicx

3.8

(5)

Pricing

Pricing available upon request

About Mosaicx

Mosaicx uses conversational AI to create an agent-like experience, creating fast, easy, personalized service experiences, resulting in increased customer loyalty.

Intelligent Virtual Agents (IVA) sounds human and understands nearly anything a customer says. It allows customers to describe issues in their own words, which creates a delightful experience and creates a quicker, easier path to resolution. Mosaicx gives businesses access to a collection of industry-specific service modules, making the solution easy to adapt for your audience. Additionally, these modules also allow Mosaicx to automate a wider swath of customer requests than other types of service automation tools.

Mosaicx Outreach covers the text-messaging side of customer service. This makes Mosaicx an all-in-one inbound and outbound service solution. Schedule and automate messages, which may display the brand name, logo and colors to make your recipients more comfortable. Consider using Mosaicx Outreach for link sharing, verification codes, location sharing, prescription refill reminders, marketing messages and more. Additionally, proactive text messaging can resolve issues before customers call, but Outreach and IVA...

Mosaicx Screenshots

Mosaicx Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pricing available upon request

No plan information available

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Mosaicx Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Mosaicx
2-Way Messaging
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Application Management
Attended Automation
Audit Trail
Auto-Dialer
Automated Responses
Autoresponders
Batch Communications
Business Process Automation
Call Disposition
Call List Management
Call Reporting
Call Tracking
Call Transfer
Campaign Management
Campaign Planning
Campaign Scheduling
Chat/Messaging
Chat Transcript
Communication Management
Compliance Management
Computer Telephony Integration
Configurable Workflow
Contact Database
Content Creation
Content Management
Contextual Guidance
Conversation Intelligence
Custom Development
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Templates
Data Aggregation and Publishing
Data Extraction
Data Import/Export
Data Visualization
Deep Learning
Document Management
Engagement Tracking
Event Triggered Actions
For eCommerce
For Sales/Marketing
Intent Recognition
Interaction Tracking
Interactive Content
Knowledge Management
Machine Learning
Message Personalization
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Language
Multiple Data Sources
Natural Language Processing
Natural Language Search
On-Demand Communications
Performance Management
Performance Metrics
Performance Monitoring
Personalization
Phone Key Input
Pre-Configured Bot
Predictive Analytics
Predictive Dialer
Pre-recorded Messages
Process/Workflow Automation
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Scheduled Messaging
Search/Filter
Shortcodes
SMS Messaging
Speech Recognition
Speech Synthesis
Survey/Poll Management
Surveys & Feedback
Task Management
Template Management
Templates
Text Analysis
Text to Speech
Third-Party Integrations
Transfers/Routing
Trend Analysis
Unattended Automation
Virtual Personal Assistant (VPA)
Visual Analytics
Voice Customization
Voice Mail
Voice Recognition
Workflow Management

Mosaicx User Reviews

Overall Rating

3.8

Ratings Breakdown

20%

40%

Secondary Ratings

Ease of Use

3.8

Value for money

3.7

Customer support

4.0

Functionality

3.6

Have you used Mosaicx and would like to share your experience with others?

Verified

Reviewer

Marketing and Advertising

11-50 employees

Used daily for free trial

Review source

Reviewed February 2025

Outstanding AI-driven communication solution

Highly efficient and enhances customer interactions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Powerful AI automation with excellent accuracy.

Cons:

Initial setup takes some time to configure.

Denise E.

Verified reviewer

Marketing and Advertising

201-500 employees

Used daily for less than 12 months

Reviewed June 2023

Move to Mosaicx

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We moved from a legacy IVR application to Mosaicx, one of the benefits is use of Conversational AI to dynamically modify content and the use of Natural Language for an improved customer experience.

Cons:

No issues with the transition to Mosaicx. There are so many new features and functionality available, it's a work in process to fully upgrade old applications to optimize all the options available on Mosaicx.

Angela P.

Verified reviewer

Consumer Services

201-500 employees

Used daily for less than 2 years

Reviewed June 2023

Mosaic Review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

We really have not taken advantage of many of the features offered in Mosaicx.

Cons:

There isn't enough feedback on opportunities for change in the IVR and/or data on the voice of the customer.

Reasons for switching to Mosaicx

Because we were looking for software that would be more intuitive and provide us with the ability to allow customers to self-serve.

Ronfrancis G.

Verified reviewer

Telecommunications

1001-5000 employees

Used weekly for less than 2 years

Reviewed June 2023

Mosaicx Review

Our end clients may not quite notice but the setup time is a lot faster compared to how it was before.

Ratings Breakdown

Ease of use

Functionality

Pros:

Its the ease of use compared to the old workflows that we have, phone lines which took longer to setup before can be just a few clicks away.

Cons:

Probably user experience? you'd really have to navigate throughout the platform before you can truly understand it, but it'll take some time for us to fully understand the platform.

Stephanie T.

Verified reviewer

Utilities

1001-5000 employees

Used daily for less than 6 months

Reviewed November 2022

Mosaicx IVR Review

Mosaicx is our hosted IVR platform. This platform handles all inbound calls from our utility customers and offers critical self-service options like electric outage reporting, bill payment, and bill due date extensions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been implemented with the product for about 3 months. We are looking forward to ease of making changes to call flows/menus. We also appreciate the attention to issues we have encountered with interdigit recognition, etc.

Cons:

Since our implementation in July 2022, our only concern has been the interdigit recognition, throughput and recognition rates.

Vendor Response

Thank you for leaving a review, Stephanie. Our customer support team appreciates your 5-star rating of them! We're happy you've experienced benefits in only three months. We look forward to your continued success, and we appreciate your feedback. If you need anything at all, please don't hesitate to reach out to our team. To your success, Brittany, Mosaicx

Replied November 2022

Showing 1 - 5 of 5 Reviews