Virtual Front Desk 2026: Benefits, Features & Pricing

On this page

Overview
Screenshots
Top Alternatives Preview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Virtual Front Desk

5.0

(4)

Pricing

Starting at $29.00 per month

About Virtual Front Desk

Virtual Front Desk is a web application that transforms a tablet or all-in-one computer into a powerful video reception hub or customer service kiosk. Using our software, visitors, clients, or patients can be greeted with a welcome screen featuring buttons for various options such as "Call Receptionist," "Call Human Resources," or "Parcel Delivery," among others. When a button is clicked, a video call notification is sent to a person or group of people who are logged in to their dashboard at app.virtualfrontdesk.com. The system can also send SMS notifications to mobile phones when a button is clicked on the station.
Virtual Front Desk allows for a full employee directory and departmental buttons that can call one or several people. Notifications can be answered from a desktop, a Mac, or a mobile device. In cases where no one answers the video call, the system can transfer the call to a designated phone line. Our software is perfect for managing one or several virtual front desk stations across different addresses. It allows receptionists to work from home or the back office and service one or several locations, resulting in significant cost savings as one receptionist can service t...

Virtual Front Desk Screenshots

Virtual Front Desk Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Essential

$29.00

flat rate, per month

No plan information available

Professional

$49.00

usage based, per month

No plan information available

Enterprise

$109.00

flat rate, per month

No plan information available

Virtual Front Desk Features

Popular features found in Visitor Management
Access Controls/Permissions
Alerts/Notifications
Badge Management
Contact Management
Digital Signature
ID Scanning
Parking Management
Pre-Registration
Self Check-In/Check-Out
SMS Messaging
Watch List
Wireless Internet Access Control
More features of Virtual Front Desk
Customizable Forms
Document Management
Employee Directory
Mobile Access
Multi-Language
Multi-Location
Registration Management
Reporting & Statistics
Third-Party Integrations
User Profiles
Visitor Tracking

Virtual Front Desk Integrations

Microsoft Teams

Virtual Front Desk User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.8

Have you used Virtual Front Desk and would like to share your experience with others?

Samantha H.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2026

Virtual Front Desk made the entire process effortless from start to finish.

Our experience with Virtual Front Desk was excellent. From onboarding to daily use, everything was seamless and user-friendly. The process was efficient, well-organized, and exceeded our expectations. We couldn’t be happier with how easy it was from start to finish.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Virtual Front Desk was incredibly easy to use from start to finish. The setup was smooth, everything was straightforward, and the whole process saved us time and hassle. Highly recommend!

Cons:

Nothing in regards to the program so far. Customers are overwhelmingly positive in the use of the Front Desk device

Reasons for choosing Virtual Front Desk

We chose Virtual Front Desk because it stood out as a more user-friendly option, and the experience from start to finish has been seamless.

Isabelle D.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2021

Very satisfied with Virtual Front Desk

The Virtual Front Desk is the ideal software for my business. Customers can reach out and contact one of our concierges directly and get immediate asssitance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is very user friendly and easy to use for my clients.

Cons:

I have no negative comments for the Virtual Front desk so far

Reasons for choosing Virtual Front Desk

A business colleague suggested that Virtual Front Desk would be the ideal tool for my business; and it is.

Octavia S.

Verified reviewer

Hospital & Health Care

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed May 2021

We love his product!

We love his product!~~ It has increased productivity and reduced cost dramatically. This is a sure step to keep our staff and clients safe and distanced during this pandemic, all the while handling all business securely and privately. I would recommend this product to EVERYONE who must conduct business face to face without having to be "face to face".

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The video call function allowing us to safely greet each customers face to face.

Cons:

You need a good Wifi connection. (Which has caused us a few connecting issues)

Vendor Response

Thank you so much for taking the time to write this review Octavia!

Replied May 2021

Mathieu B.

Verified reviewer

Architecture & Planning

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed May 2021

User friendly and smart!

We are staffing our reception from a distance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its simplicity, it's a great app. Some of our staff wants to work from home and we are often in the shop in the back. It's nice not to worry about customers waiting at the reception.

Cons:

We would have loved to use an Ipad, we had to use a Windows tablet instead.

Vendor Response

Glad to see you are enjoying the app Mat Please note you can now use an IPAD and an Android tablet!

Replied May 2022

Showing 1 - 4 of 4 Reviews