Knowlarity 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Knowlarity

4.0

(5)

Pricing

Pricing available upon request

About Knowlarity

Knowlarity is one of Asia’s leading cloud communication companies. It powers the business communication needs of companies with scalable & robust Cloud-based business communication solutions. Its innovative solutions in Voice, Video & AI are leveraged by top companies like MG Motors, OYO, Marks & Spencers, PolicyBazaar.com & IndiaMart

Knowlarity’s cloud communication solutions empower businesses to operate on an effective communication network via various cloud solutions such as Click-to-call, Number Masking, Multi-Level IVR System, Toll-free Number, AI-powered Speech Analytics, ChatBots/VoiceBots, WhatsApp Business API and much more.

Its solutions are trusted by over 6000+ businesses across 65+ countries, Knowlarity empowers businesses across every industry to realize the complete prowess of cloud-based communication. With over 300+ employees, it provides businesses unparalleled reliability and intelligence by enabling business communication.

Knowlarity’s cloud communication technology is utilized by companies across industries. Top Companies in Finance, IT/Software, Edutech, Automobile, Logistics & Delivery, E-Commerce, Healthcare Sector, facilitate business communication a...

nd optimize operations by integrating Knowlarity Solutions with their CRM & marketing automation software. Core Processes like customer support, remote work, lead generation, delivery and marketing efforts are streamlined via Knowlarity’s state-of-the-art solutions, These are some of the most popular Solutions of Knowlarity- Cloud Contact Center: A holistic voice solution that is hosted on the cloud. It streamlines voice operations for businesses to derive more ROI out of the interactions that they have with their customers. Easy to integrate with CRM & other solutions to drive cohesive customer engagement efforts. Virtual Number: A cloud-based number used for routing incoming customer calls to the preferred agents as per customer queries, departments & even offices. Businesses can use local, toll-free and international virtual business numbers to expand their market reach and offer customers ease of accessibility while reducing their in-house costs on infrastructure and operations. IVR: Interactive Voice Response (IVR) is a technology leveraged by businesses to automate customer interactions in both inbound and outbound calls via pre-recorded voice messages & Text to Speech technology. It functions on DTMF input done by the customer. With IVR, a business can interact with callers & route calls to agents when required. ChatBots & VoiceBots: Conversational AI-powered Bots let a business automate engagement at many levels. A business can automate conversations for support, lead generation & more with ChatBots and VoiceBots. It is built to give omnichannel experience through Website, WhatsApp and virtual assistant AI-technologies like Google Assistant & Alexa. Speech Analytics Platform: The Speech Analytics platform lets businesses build an easy-to-use application & helps them get closer towards their customer intent empathy basis sentiment analysis. A business can analyze phone calls quickly & accurately through speech to text transcription. A business can analyze 100% customer interactions to derive unmatched business intelligence. WhatsApp Business API: The WhatsApp Business API is a solution for businesses to interact with customers and leverage the 2 billion active user base. Businesses can drive engagement for sales, support, operations etc. Knowlarity is a WhatsApp Business Solution Provider that helps businesses lower costs, enhance support & boost lead generation. Video API- Knowlarity’s Video APIs/SDKs help businesses build video experience within the Website/App. Businesses can seamlessly integrate video communication in their strategy - Client Meeting, Consultations, Remote Work & much more. The Video Solution comes with a slew of features like video recordings and dashboards to help businesses learn more about their customers.

Knowlarity Screenshots

Knowlarity Pricing and Plans

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Knowlarity Features

Popular features found in Call Recording
Activity Dashboard
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Tagging
Call Transcription
Computer Telephony Integration
Event Triggered Actions
File Transfer
Interaction Tracking
IVR
Recording
More features of Knowlarity
AI/Machine Learning
API
Auto-Dialer
Caller ID
Call Recording
Call Routing
Call Tracking
Call Transfer
Campaign Management
Chatbot
Chat/Messaging
Conferencing
CRM
Customer Experience Management
Customer Service Analytics
Dashboard
Engagement Tracking
Knowledge Base Management
Lead Management
Live Chat
Marketing Automation
Natural Language Processing
Natural Language Search
On-Demand Recording
Performance Metrics
Predictive Dialer
Queue Management
Real-Time Analytics
Real-Time Monitoring
Real-Time Reporting
Reporting & Statistics
Sentiment Analysis
SMS Marketing
SMS Messaging
Speech Recognition
Unified Communications
Video Conferencing

Knowlarity User Reviews

Overall Rating

4.0

Ratings Breakdown

60%

20%

Secondary Ratings

Ease of Use

4.0

Value for money

3.4

Customer support

3.5

Functionality

3.8

Have you used Knowlarity and would like to share your experience with others?

Ashutosh S.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed March 2023

Good Solution for Larger Teams

I would recommend Knowlarity in case the telephony related requirements are well planned and they are not subjected to change in the foreseeable future. Knowlarity offers inbound and outbound solutions and businesses can opt for either one of them to suit the business need and thus uce this solution in the most cost effective manner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Knowlarity is almost a ready-made Telephoy solution which can be very easily deployed in the existing business. The customizations and other setup related changes are very few and the implementation team helps in making the system like in just 4 to 5 days. There is a long list of APIs existing in Knowlarity which the other software can easily connect to.For team size of 5 or more callers, Knowlarity comes out to be more cost effective as compared to similar competitors such as Ozonetel.

Cons:

Once Knowlarity is implemented, in case the business needs some telephony changes, high costs are involved for modification. For example, in the initial setup, suppose you are running an IVR with 5 options and now you want to add a 6th option, Knowlarity setup team would again do the recording and mapping of each IVR option and charge almost same amount as it charged while setting up the system initially. This demotivates businesses to modify the existing telephony implementation

Reasons for choosing Knowlarity

Knowlarity comes out to be cheaper as compared to Ozonetel when the number of callers is 5 or more. With 20 plus callers, we chose knowlarity obviously. Exotel doesnt have all APIs needed. Also its customer support doesn't match that of Knowlarity

Kiran S.

Verified reviewer

Renewables & Environment

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Must have tool to manage Inside Sales and Sales Teams

Knowlarity empowers the calling team by taking it to the cloud, making it simple to set up and oversee. I would rate Knowlarity even higher if they could improve their support team efficiency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Knowlarity is exceptionally simple to set up and begin with. You must add a specialist and sign in utilizing your cloud id. You get all your investigation, including call drops, logs, and calls made. CRM integration is straightforward and consistent. We have coordinated it with our Zoho CRM, and seeing all dashboards in a single place made the feedback process easy. Detailing and recorded calls assist us with dealing with the nature of our group and help them further develop in the areas they need.

Cons:

Support is slow. Sometimes the client assistance group battles among themselves rather than resolve the main thing needing attention. More features could get added to the premium bundle. The software is quite pricy.

Reasons for choosing Knowlarity

The Knwolarity salesperson was proactive in helping us understand the features. It was easy to integrate and use.

Rahul R.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

An absolute failure. Do not buy

Pls do not buy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All are basic features but very expensive.

Cons:

Very expensive, lack of customer support, regular technical issues, they don't let u port to another connection, somehow they put additional bill and ask u to stay with them

Reasons for choosing Knowlarity

Sales promotions

Reasons for switching to Knowlarity

Not applicablw

Sushant K.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2022

Simplest way to automate your call centre team

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Having an option for the supervisor to listen to active/ongoing calls gives a very different perspective to quickly improve the team's quality. This helps in understanding how new team members are handling customer queries. We also used it with Freshdesk integration, which allowed us to fetch the customer info with active tickets before picking up the call. Having more information for our agents reduced our call handling time significantly.

Cons:

The customer support of Knowlarity did a fantastic job in providing us with all kinds of reports, but we wanted to see a lot more information on the dashboard itself. I'd say the reporting section can be improved.

Manu D.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for less than 2 years

Review source

Reviewed December 2022

Excellent IVR services