MiaRec 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

MiaRec

5.0

(1)

Pricing

Pricing available upon request

About MiaRec

MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale.

MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and offers contact centers Voice AI and machine learning that enables customers to automatically record, analyze sentiment and keywords, evaluate agent performance, redact data, and more across customer interactions.

MiaRec helps organizations :

Improve Contact Center Efficiency and Productivity
Improve Customer and Agent Retention
Enhance CX and Increase Customer Satisfaction
Minimize liability and comply with legal requirements
Improve marketing and business intelligence

MiaRec Screenshots

MiaRec Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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MiaRec Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of MiaRec
Activity Dashboard
Activity Tracking
AI Summarization
Alerts/Escalation
Alerts/Notifications
API
Archiving & Retention
Audio Capture
Automatic Call Distribution
Automatic Transcription
Call Disposition
Call List Management
Call Reporting
Call Tagging
Call Tracking
Call Transcription
Categorization/Grouping
Compliance Management
Customer Service Analytics
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Security
Data Visualization
Event Triggered Actions
File Transfer
Generative AI
HIPAA Compliant
Inbound Call Center
Monitoring
Multi-Channel Management
Natural Language Processing
On-Demand Recording
Outbound Call Center
Performance Metrics
Quality Assurance
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Recording
Reporting & Statistics
Scheduled Recording
Search/Filter
Self Service Portal
Self-Service Search
Sentiment Analysis
Speech-to-Text Analysis
Tagging
Text Analysis
Third-Party Integrations

MiaRec Integrations

Avaya UCaaS

Cisco Unified Communications Manager

Salesforce Starter

Cisco BroadWorks

Five9

Microsoft Teams

See all 8 integrations

MiaRec User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used MiaRec and would like to share your experience with others?

Mike G.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Affordable Call Recording

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to setup and very reliable. I have been running this software an an old Dell server for over 6 years without any issues. I am a few version behind, so I'm sure the interface and features are even better now. I have it recording our Yealink IP Phones via Port Mirroring on our switch and it works great.

Cons:

Maybe because we have an older version but to playback files in the web browser we have to use Internet Explorer. (Chrome does not work)

Showing 1 - 1 of 1 Reviews